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C2 ITSM vs. SymphonyAI IT Service Management

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C2 ITSM

2 Reviews and Ratings

SymphonyAI IT Service Management

45 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    C2 ITSM

    Score6 out of 10
    Mid-Size Companies (51-1,000 employees)
    		C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims…

    $44

    per month per user

    SymphonyAI IT Service Management

    Score9.4 out of 10
    		N/ASymphony SummitAI, formerly the Summus IT Management Suite, is an ITSM and system monitoring offering from the company of the same name in Palo Alto.N/A
    Pricing
    C2 ITSMSymphonyAI IT Service Management
    Editions & Modules
    Named License
    $44
    per month per user
    Concurrent Licenses
    $60
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    C2 ITSMSymphonyAI IT Service Management
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$6,000 per installationNo setup fee
    Additional DetailsCloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features.—
    More Pricing Information
    Features
    C2 ITSMSymphonyAI IT Service Management
    Incident and problem management
    Comparison of Incident and problem management features of C2 ITSM and SymphonyAI IT Service Management
    Feature
    C2 ITSM
    -
    Ratings
    SymphonyAI IT Service Management
    8.8
    20 Ratings
    Organize and prioritize service tickets00 Ratings8.620 Ratings
    Expert directory00 Ratings8.815 Ratings
    Service restoration00 Ratings8.618 Ratings
    Self-service tools00 Ratings8.317 Ratings
    Subscription-based notifications00 Ratings7.915 Ratings
    ITSM collaboration and documentation00 Ratings9.617 Ratings
    ITSM reports and dashboards00 Ratings9.920 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of C2 ITSM and SymphonyAI IT Service Management
    Feature
    C2 ITSM
    -
    Ratings
    SymphonyAI IT Service Management
    9.0
    20 Ratings
    Configuration mangement00 Ratings8.320 Ratings
    Asset management dashboard00 Ratings8.920 Ratings
    Policy and contract enforcement00 Ratings9.815 Ratings
    Change management
    Comparison of Change management features of C2 ITSM and SymphonyAI IT Service Management
    Feature
    C2 ITSM
    -
    Ratings
    SymphonyAI IT Service Management
    9.4
    20 Ratings
    Change requests repository00 Ratings8.320 Ratings
    Change calendar00 Ratings9.916 Ratings
    Service-level management00 Ratings9.918 Ratings
    User Ratings
    C2 ITSMSymphonyAI IT Service Management
    Likelihood to Recommend
    -
    (0 ratings)
    8.9
    (20 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)