SymphonyAI IT Service Management vs. Virima

If the organization has a plan for the HelpDesk team and has active complaints, then this tool is suitable for Help Desk management. If you have many assets (more than 500), then managing those assets is a good business use case. If you have infrastructure on-premises and manage all of it, then you would need Change management.

Incentivized

The Virima MSP provides a centrally controlled and protected environment for consultancy and infrastructure as a service to deliver Virima functionalities to their clientele. It also has the ViVID service mapping, which shows the connections across Lt Architecture, applications dependency, businesses, and ITSM procedures in real-time. When considering IT architecture modifications, applications dependencies mapping makes it easier to communicate with partners and comprehend potential hazards.

Incentivized

• Service Catalog - Configuration of Catalogs and approvals flow in the SymphonyAI IT Service Management, which helps an organization for maintaining a structured way of organizing and completing the requests with a good manner
• Publishing of knowledge records - Which helps in avoiding the creation of incidents by referring the Knowledge records
• Publishing of Problem records - Which is created by analyst after analyzing the repeated issue, so that user can avoid creating the repeated issue like incidents

Incentivized

• Virima management team including support, CEO,and CTO are very easy to reach out.
• Great value of your money.
• I like the automatic socially intelligent automated algorithms that perform discovery.
• World-class, future-rich,great responsive team.

Incentivized

• Business Rule Designer - Since it has many automation we are unable to use it properly, because of BRD related jobs not getting executed
• Creation of sub tenant under tenant
• 5 why analysis method in the problem management can be designed more efficiently rather than its designed now

Incentivized

• A powerful SaaS technology that aids companies in overcoming the most difficult Information Technology Operational Management as well as reporting difficulties.
• The scanning speed is quite slow thus takes longer time.
• Not very much friendly mostly to the smaller enterprises.

Incentivized

The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.

Incentivized

365 Audits is used for handling Audit things which help us to provide monthly logs to auditor to track the changes and verify the things. If anything goes non-compliance, then they track with this tool and helps the organization to stop this activities and improve daily things to stop non-compliance things.

Incentivized

Accessing and Managing Virima is easy. Great support team very responsive,but i would like to have more visibility into the product management space. Nevertheless its a considerable tool that does what it was deployed to do.

Incentivized

• When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%.
• SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%.
• It has been instrumental in deploying workflows to production by more than 50%.

Incentivized

• Hardware Asset Management.
• Dependency Mapping Available.
• Automate Business Service Mapping.

Incentivized