Zimbra by Synacor vs. Zoho Mail

I consider Zimbra Email & Collaboration a viable alternative to the major American cloud email platforms. In a scenario where data protection and privacy are critical, especially in an on-premise environment, Zimbra is a very suitable solution. It is also capable of offering a comprehensive set of tools and additional features (tasks, calendars, contacts, briefcase) in an integrated manner.

Incentivized

If you don't have a huge budget and want something that works with minor quirks here and there then Zoho Mail is definitely something you should look into. For half the price of Google G Suite or Office account you get 5GB of storage per user and can send up to 25MB emails without restrictions. Great for small businesses in my opinion. I have had some issues with their spam filter, but we use SpamTitan and just shut off the one that comes with Zoho Mail. Zoho's spam filter isn't horrible but you should definitely use something in addition or instead of what comes with Zoho.

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• The management of incremental mail backup. It is very simple, and the administrators of my company recover information quickly.
• The management of the distribution lists is structured. This allows easy distribution of mass information.
• The web application is very complete and intuitive.

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• I really like that there is a free version in which a single user can be created. It is really useful because it allows you to evaluate each characteristic of the service without having to buy it.
• I also really like the visual aspect of the inbox, which is partially customizable. Because you can make small changes such as changing the color, the language, and among other things.

Incentivized

• User web interface could be more friendly, but it is enough for daily use. It could be renewed and has to consider some usability concerns. Improving usability would significantly improve users' satisfaction.
• Message backup recovery is not a simple activity.
• As an administrator, some of the features work better using the command-line interface.
• The webclient uses ajax requests in almost every event. Because of that you may need a fast internet connection to have a good experience. You can switch to HTML version but it will limit what you can do.

Incentivized

• When receiving an email with images that are not displayed automatically, you have to activate this function manually. It is a bit uncomfortable, I would prefer that it be activated automatically
• The filter to search for information is not very accurate and unfriendly
• The way to manage the storage capacity and to buy more space for the mail is not very friendly

Incentivized

The web usability of the solution is adequate, with all functions integrated into a single interface. However, it is important to note that in the desktop environment, it lacks its own application and relies on ActiveSync synchronization with reference solutions like Outlook or Thunderbird. Some features, such as the briefcase, will be excluded. The same happens on smartphones.It is also common for competing solutions to include integrated chat or video call tools, which Zimbra lacks. These shortcomings are among the most frequently requested by users.

Incentivized

It is very easy to use and does all you need. It sends newsletters to their own folder. A notification folder for more important things. The Spam folder collect the right amount of spam emails

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I have spoken with Zoho several times and their support is always friendly and helpful. I have always been asked for security pins and codes when seeking assistance which helps me to feel my accounts are secure and I have never had to wait on hold to speak with someone for more than 5 minutes. They always seem to have someone available to help. If you call asking for instructions on how to do something they gladly walk you through the process and if you just need something done and don't have time to do it yourself they will happily customize whatever you need without you having to spend all day with it.

Incentivized

Overall, we were satisfied with the implementation. We perhaps should have spent more time consulting with Zimbra or others regarding best practices but as we got to know the system better we were able to make changes relatively easily after the fact.

Incentivized

• We were originally a Groupwise shop before changing to Zimbra in 2008. Zimbra, from an end-user standpoint, pricing, system administration, and management is a far better system.
• We use Google Apps for our students. We did not find it to be suitable for faculty and staff due to its lack of shared accounts.
• We are moving from Zimbra to Office 365. Office 365 offers just about all that Zimbra had, though its web interface is inferior to that of Zimbra. It does offer us greatly reduced costs though, and high availability. If Zimbra were to have a fully HA environment, we may have stayed with them.

Incentivized

Zoho is free. Also, there is no need for a separate IT guy for creating mail, or if any issues come you don't have to find anyone anyone can check and fix all issues from their super admin panel. Zoho overview is much better than outlook and its appearance of getting mail popup and functionality is better than outlook. My friend suggested for this and also after using I have referred my friend

• Improved internal communication and dissemination and distribution of messages and corporate objectives.
• The creation of an internal network of employees is something that gives us security and confidence.
• Having a private and exclusive messaging system differentiates us from the competition and from other companies.

• We have several email accounts for a low cost
• Easy to train new staff on the system
• Some confusion exists over Zoho One accounts and what is included

Incentivized