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SyncFirst Standard vs. Zendesk Explore

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SyncFirst Standard

Zendesk Explore

59 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SyncFirst Standard

    		N/AN/ASyncFirst turns text documents, PDFs, formatted ASCII files and electronic reports into usable data tables. Once the information is captured in a table, users can create filters to view subsets of the data, sort the table on any combination of fields, create summaries that show totals for numeric fields, or simply export data for use in databases, spreadsheets, or other applications. SyncFirst includes full support for several standard chart types. All charts are automatically copied to the…

    $549

    Zendesk Explore

    Score8.7 out of 10
    		N/AZendesk offers Explore, a business intelligence and customer analytics tool which integrates with the Zendesk suite featuring ticket analytics, custom fields, dashboards, and other features. Zendesk is migrating customers of the BIME analytics product, which is approaching end of support, to Zendesk Explore in 2019.N/A
    Pricing
    SyncFirst StandardZendesk Explore
    Editions & Modules
    SyncFirst Standard
    $549
    SyncFirst Financial
    $649
    SyncFirst IQ 5-User
    $2,599
    SyncFirst IQ 10-User
    $4,749
    No answers on this topic
    Offerings
    Pricing Offerings
    SyncFirst StandardZendesk Explore
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsVolume licensing is available. Contact us for details.—
    More Pricing Information
    Features
    SyncFirst StandardZendesk Explore
    BI Standard Reporting
    Comparison of BI Standard Reporting features of SyncFirst Standard and Zendesk Explore
    Feature
    SyncFirst Standard
    -
    Ratings
    Zendesk Explore
    9.0
    9 Ratings
    Pixel Perfect reports00 Ratings7.15 Ratings
    Customizable dashboards00 Ratings10.09 Ratings
    Report Formatting Templates00 Ratings9.97 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of SyncFirst Standard and Zendesk Explore
    Feature
    SyncFirst Standard
    -
    Ratings
    Zendesk Explore
    8.3
    9 Ratings
    Drill-down analysis00 Ratings9.59 Ratings
    Formatting capabilities00 Ratings9.09 Ratings
    Integration with R or other statistical packages00 Ratings4.85 Ratings
    Report sharing and collaboration00 Ratings10.09 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of SyncFirst Standard and Zendesk Explore
    Feature
    SyncFirst Standard
    -
    Ratings
    Zendesk Explore
    8.4
    9 Ratings
    Publish to Web00 Ratings6.96 Ratings
    Publish to PDF00 Ratings9.07 Ratings
    Report Versioning00 Ratings9.03 Ratings
    Report Delivery Scheduling00 Ratings8.97 Ratings
    Delivery to Remote Servers00 Ratings8.04 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of SyncFirst Standard and Zendesk Explore
    Feature
    SyncFirst Standard
    -
    Ratings
    Zendesk Explore
    7.1
    7 Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)00 Ratings6.66 Ratings
    Location Analytics / Geographic Visualization00 Ratings7.16 Ratings
    Predictive Analytics00 Ratings5.55 Ratings
    Pattern Recognition and Data Mining00 Ratings9.43 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of SyncFirst Standard and Zendesk Explore
    Feature
    SyncFirst Standard
    -
    Ratings
    Zendesk Explore
    9.1
    9 Ratings
    Multi-User Support (named login)00 Ratings9.58 Ratings
    Role-Based Security Model00 Ratings9.59 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)00 Ratings8.07 Ratings
    Report-Level Access Control00 Ratings8.64 Ratings
    Single Sign-On (SSO)00 Ratings10.07 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of SyncFirst Standard and Zendesk Explore
    Feature
    SyncFirst Standard
    -
    Ratings
    Zendesk Explore
    7.8
    7 Ratings
    Responsive Design for Web Access00 Ratings6.05 Ratings
    Mobile Application00 Ratings8.32 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile00 Ratings9.06 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of SyncFirst Standard and Zendesk Explore
    Feature
    SyncFirst Standard
    -
    Ratings
    Zendesk Explore
    5.9
    4 Ratings
    REST API00 Ratings5.34 Ratings
    Javascript API00 Ratings5.93 Ratings
    iFrames00 Ratings5.53 Ratings
    Java API00 Ratings5.63 Ratings
    Themeable User Interface (UI)00 Ratings6.23 Ratings
    Customizable Platform (Open Source)00 Ratings7.02 Ratings
    User Ratings
    SyncFirst StandardZendesk Explore
    Likelihood to Recommend
    -
    (0 ratings)
    9.5
    (9 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    10.0
    (2 ratings)
    Data Sharing and Collaboration
    -
    (0 ratings)
    8.2
    (3 ratings)
    Data Sources
    -
    (0 ratings)
    7.3
    (3 ratings)