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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BMC FootPrints

    Score8.5 out of 10
    N/ABMC FootPrints is an IT service management (ITSM) solution featuring workload automation.N/A

    SysAid

    Score9.1 out of 10
    Mid-Size Companies (51-1,000 employees)
    SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.N/A
    Pricing
    BMC FootPrintsSysAid
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    BMC FootPrintsSysAid
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsSysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management.
    More Pricing Information
    Community Pulse
    BMC FootPrintsSysAid
    Considered Both Products
    BMC Software Inc.
    Chose BMC FootPrints
    We haven't used any others besides this one, but we did evaluate BMC Remedyforce, SysAid, and ServiceNow. Remedyforce and ServiceNow seem much more advanced and difficult to use, though I'm sure they are probably much more feature-rich once you get used to them, but the …
    Incentivized
    SysAid Technologies
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    BMC FootPrintsSysAid
    Incident and problem management
    Comparison of Incident and problem management features of BMC FootPrints and SysAid
    Feature
    BMC FootPrints
    8.1
    9 Ratings
    SysAid
    9.1
    178 Ratings
    Organize and prioritize service tickets9.09 Ratings9.9177 Ratings
    Expert directory7.04 Ratings8.0144 Ratings
    Service restoration6.02 Ratings8.9125 Ratings
    Self-service tools7.07 Ratings8.3171 Ratings
    Subscription-based notifications10.06 Ratings9.9127 Ratings
    ITSM collaboration and documentation9.06 Ratings9.4145 Ratings
    ITSM reports and dashboards9.07 Ratings9.4154 Ratings
    ITSM asset management
    Comparison of ITSM asset management features of BMC FootPrints and SysAid
    Feature
    BMC FootPrints
    7.9
    7 Ratings
    SysAid
    8.6
    154 Ratings
    Configuration mangement7.77 Ratings9.8144 Ratings
    Asset management dashboard8.05 Ratings8.9151 Ratings
    Policy and contract enforcement8.04 Ratings7.1103 Ratings
    Change management
    Comparison of Change management features of BMC FootPrints and SysAid
    Feature
    BMC FootPrints
    9.0
    4 Ratings
    SysAid
    9.8
    143 Ratings
    Change requests repository9.03 Ratings9.8130 Ratings
    Change calendar9.03 Ratings9.8109 Ratings
    Service-level management9.04 Ratings9.8135 Ratings
    User Ratings
    BMC FootPrintsSysAid
    Likelihood to Recommend
    8.4
    (18 ratings)
    9.3
    (180 ratings)
    Likelihood to Renew
    8.6
    (9 ratings)
    8.9
    (19 ratings)
    Usability
    8.0
    (2 ratings)
    8.0
    (45 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    8.0
    (4 ratings)
    7.5
    (53 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.5
    (11 ratings)
    Configurability
    -
    (0 ratings)
    9.1
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.1
    (14 ratings)
    Ease of integration
    -
    (0 ratings)
    9.1
    (3 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (4 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (4 ratings)