Engagor (discontinued) vs. Talkwalker by Hootsuite

Key questions are about: mention handling capabilities, maximum monthly volume, analytical functions, social platform compatibilities, possible integrations with other services (for example Bitly, Zendesk)

Talkwalker is well suited for big companies and agencies that are looking for a long-term solution to keep track of the industry and/or their brands and key competitors. While setup requires a bit of dedication (especially in terms of custom filters and tags), once it's done, the tool will give the user a lot of flexibility to analyze the conversations and find the relevant results that answer the business questions. Companies just looking for a tool to track a short time period, or simple things like Twitter hashtags, won't take advantage of the full capabilities of this tool. Therefore, they could feel frustrated when comparing the outcomes/usage versus the costs.

Incentivized

• Pre-filtered inboxes - allows to direct people to view the content they need to quickly and efficiently.
• Quick response to customer service issues
• Easy to use analytics
• Tagging posts
• Performance monitoring
• Custom dashboards for quick and easy report generation

• Talkwalker helps you monitor online mentions so you can stay aware of what's being said about your company. Social listening is more important than ever.
• Talkwalker also helps you delve deeper into the social insights to track patterns and give you data that can be helpful in the future as you plan your marketing efforts.
• Talkwalker is one of the only products like it that incorporates AI and is, according to some, on the cutting edge in its field.

Incentivized

• Mobile app isn't complete. Not possible at the moment to easily post pictures to all social media.
• Sentiment analysis does not work well in French or German.

• A recent update has made adding filters to the dashboard far more convoluted than necessary.
• Many metrics are displayed as "3.4M", it would be great if you could hover over that number to see the full "3,371,000".
• The tagging feature is buggy and often needs to be done twice to tag the mentions applied in the rule.

Incentivized

We have renewed with Engagor on a month-to-month basis. In my experience some of the glitches Engagor experiences are too risky for some of the large brands my team handles. We want to use a listening/monitoring tool that we can trust as this service is something the company uses every single day. For our budget, as well, we would like to have more data space for search, as we do new business presentations quite frequently. When auditing new business social platforms, we like to give them a look at the competitive landscape on social, which can take up a lot of space for business that may not even come to fruition. I've updated this review to reflect that I am no longer in a role that regularly collects social media data or compiles reports, so I defer to my colleagues for an official recommendation on listening tools or other channels that might perform the same service as Engagor.

Love it! In most cases, Talkwalker is a no-brainer: I can confidently recommend it to clients.

Despite all the functionalities available on the platform, I never felt overwhelmed or confused

Talkwalker gets the job done at a basic level. It performs regular indexing of existing webpages and tracks the instances in which a particular brand or company is mentioned. Especially for being free, this is an awesome resource. However, it should be said that this product does not perform nearly at the level of the paid options.

Incentivized

They are very helpful, but can sometimes be a little too quick and not explain things in as great a depth as we would like. They have great staff and programs, and we don't really have any other major complaints. Support is very responsive and helpful when need be.

Incentivized

We evaluated Hootsuite, Coosto and Sparkcentral. Our contract with Engagor will end in 2016 so we’re currently looking at other tools as well. We made a selection between 9 or 10 tools and we are evaluating them to see which one is most valuable.

I have yet to find another tool that would provide me with such a detailed information per query. It's such a find! Plus, I get separate emails per a search query and I'm able to archive those emails to the appropriate folders and always have a way of looking back. It's very useful for building monthly reports.

Incentivized

• Better customer service.
• Better detection of potential crisis on social media which leads to avoiding the crisis or better managing it.

• Having learned how to better leverage the system has resulted in a greater diversity in projects and clients that we didn't have the capabilities to service before, which has in turn increased our visibility to the wider company.
• It has reduced the amount of time it takes to do reporting from traditional desk research and utilizing other monitoring tools.

Incentivized