TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    tawk.to

    Score8.2 out of 10
    N/ATawk.to headquartered in Las Vegas offers a live chat tool, allowing users to monitor and chat with the visitors on a website, within a mobile app or from a customizable chat page.N/A

    Zendesk Chat

    Score8.5 out of 10
    N/AZendesk Chat (formerly Zopim) is a live chat tool developed by the Singaporean company also called Zopim, acquired by Zendesk in April 2014.

    $11.20

    per month

    Pricing
    tawk.toZendesk Chat
    Editions & Modules
    No answers on this topic
    Lite
    $0
    per user
    Basic
    $14
    per user
    Advanced
    $25
    per user
    Premium
    $55
    per user
    Offerings
    Pricing Offerings
    tawk.toZendesk Chat
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—The pricing above is price per user per month. You will get a discount when you opt for annual payment.
    More Pricing Information
    Community Pulse
    tawk.toZendesk Chat
    Considered Both Products
    tawk.to
    Chose tawk.to
    We were drawn to tawk.to because of its ease of use. Other sites seemed complicated and expensive for what you get in return. We'd heard good things from another person in our industry that they'd had a good experience with it so we decided to give it a shot and have not …
    Incentivized
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    tawk.toZendesk Chat
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of tawk.to and Zendesk Chat
    Feature
    tawk.to
    10.0
    1 Ratings
    Zendesk Chat
    -
    Ratings
    Chat history and transcripts10.01 Ratings00 Ratings
    Chat reporting10.01 Ratings00 Ratings
    Chat and web analytics10.01 Ratings00 Ratings
    User Ratings
    tawk.toZendesk Chat
    Likelihood to Recommend
    8.0
    (6 ratings)
    9.0
    (18 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.0
    (1 ratings)
    Usability
    8.0
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    8.4
    (3 ratings)