Parature (Discontinued) vs. TeamSupport
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Parature (Discontinued) | Score5 out of 10 | N/A | Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. | N/A |
 TeamSupport | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $45 per month per user |
| Parature (Discontinued) | TeamSupport | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
| Additional Details | — | Pricing is based on annual billing | ||||||||||||||
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| Parature (Discontinued) | TeamSupport | |||||||||||||||||||
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| Incident and problem management |
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| Self Help Community |
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| Multi-Channel Help |
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| Parature (Discontinued) | TeamSupport | |
|---|---|---|
| Likelihood to Recommend | 6.7 | 7.3 |
| Likelihood to Renew | 6.1 | 10.0 |
| Usability | 2.0 | 8.9 |
| Availability | 7.5 | 1.8 |
| Performance | - | 7.3 |
| Support Rating | 1.0 | 9.3 |
| In-Person Training | - | 6.4 |
| Online Training | - | 7.7 |
| Implementation Rating | - | 7.5 |
| Product Scalability | - | 1.0 |