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TeamSupport vs. Vtiger

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TeamSupport

77 Reviews and Ratings

Vtiger

31 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    TeamSupport

    Score8 out of 10
    Mid-Size Companies (51-1,000 employees)
    		TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

    $45

    per month per user

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    TeamSupportVtiger
    Editions & Modules
    Starter
    $45
    per month per user
    Professional
    $65
    per month per user
    Scale
    $85
    per month per user
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    TeamSupportVtiger
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeOptional$10 / user / month
    Additional DetailsPricing is based on annual billingDiscounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Features
    TeamSupportVtiger
    Incident and problem management
    Comparison of Incident and problem management features of TeamSupport and Vtiger
    Feature
    TeamSupport
    9.1
    11 Ratings
    Vtiger
    -
    Ratings
    Organize and prioritize service tickets9.611 Ratings00 Ratings
    Expert directory7.01 Ratings00 Ratings
    Subscription-based notifications10.05 Ratings00 Ratings
    Ticket creation and submission9.611 Ratings00 Ratings
    Ticket response9.611 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of TeamSupport and Vtiger
    Feature
    TeamSupport
    9.1
    11 Ratings
    Vtiger
    -
    Ratings
    External knowledge base8.77 Ratings00 Ratings
    Internal knowledge base9.410 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of TeamSupport and Vtiger
    Feature
    TeamSupport
    9.7
    11 Ratings
    Vtiger
    -
    Ratings
    Customer portal10.09 Ratings00 Ratings
    Social integration9.04 Ratings00 Ratings
    Email support10.011 Ratings00 Ratings
    Help Desk CRM integration10.07 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of TeamSupport and Vtiger
    Feature
    TeamSupport
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Customer data management / contact management00 Ratings10.08 Ratings
    Workflow management00 Ratings10.08 Ratings
    Opportunity management00 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Quote & order management00 Ratings10.06 Ratings
    Interaction tracking00 Ratings10.06 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of TeamSupport and Vtiger
    Feature
    TeamSupport
    -
    Ratings
    Vtiger
    9.5
    6 Ratings
    Case management00 Ratings10.06 Ratings
    Help desk management00 Ratings9.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of TeamSupport and Vtiger
    Feature
    TeamSupport
    -
    Ratings
    Vtiger
    10.0
    6 Ratings
    Lead management00 Ratings10.06 Ratings
    Email marketing00 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of TeamSupport and Vtiger
    Feature
    TeamSupport
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Task management00 Ratings10.06 Ratings
    Billing and invoicing management00 Ratings10.07 Ratings
    Reporting00 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of TeamSupport and Vtiger
    Feature
    TeamSupport
    -
    Ratings
    Vtiger
    9.7
    7 Ratings
    Forecasting00 Ratings10.06 Ratings
    Pipeline visualization00 Ratings10.06 Ratings
    Customizable reports00 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of TeamSupport and Vtiger
    Feature
    TeamSupport
    -
    Ratings
    Vtiger
    9.3
    8 Ratings
    Custom fields00 Ratings9.08 Ratings
    Custom objects00 Ratings10.07 Ratings
    API for custom integration00 Ratings9.06 Ratings
    Social CRM
    Comparison of Social CRM features of TeamSupport and Vtiger
    Feature
    TeamSupport
    -
    Ratings
    Vtiger
    10.0
    5 Ratings
    Social engagement00 Ratings10.05 Ratings
    Platform
    Comparison of Platform features of TeamSupport and Vtiger
    Feature
    TeamSupport
    -
    Ratings
    Vtiger
    5.0
    5 Ratings
    Mobile access00 Ratings5.05 Ratings
    Security
    Comparison of Security features of TeamSupport and Vtiger
    Feature
    TeamSupport
    -
    Ratings
    Vtiger
    9.0
    8 Ratings
    Role-based user permissions00 Ratings9.08 Ratings
    User Ratings
    TeamSupportVtiger
    Likelihood to Recommend
    7.3
    (57 ratings)
    10.0
    (8 ratings)
    Likelihood to Renew
    10.0
    (14 ratings)
    -
    (0 ratings)
    Usability
    8.9
    (8 ratings)
    10.0
    (1 ratings)
    Availability
    1.8
    (4 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (5 ratings)
    -
    (0 ratings)
    Support Rating
    9.3
    (8 ratings)
    10.0
    (2 ratings)
    In-Person Training
    6.4
    (1 ratings)
    -
    (0 ratings)
    Online Training
    7.7
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.5
    (6 ratings)
    -
    (0 ratings)
    Product Scalability
    1.0
    (1 ratings)
    -
    (0 ratings)