| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 TeamSupport | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations. | $45 per month per user |
 Zendesk Suite | Score8.8 out of 10 | N/A | Zendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low. | $69 per month per agent |
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| Additional Details | Pricing is based on annual billing | 20% discount available with annual pricing. | ||||||||||||||
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| TeamSupport | Zendesk Suite | |
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| Considered Both Products | Chose TeamSupport I was referred to Zendesk, but upon further investigation found TeamSupport. To be honest, the name helped direct me. I felt that I was looking more for "team support" than a "zen desk." Once I made contact with the TeamSupport staff, I was impressed with their personal … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport We were running for many years the RightNow solution in a self-hosted type solution. We were being forced to the cloud to get updates to the software which prompted us to evaluate other products. RightNow Cloud and TeamSupport came out on top of our list of features we wanted. … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport Our main reason for choosing TeamSupport was the functionality was equal or better to other software trialled but also there was the added bonus of being able to synchronise with Salesforce CRM without the need to upgrade Salesforce as was the case with other help desk … Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose TeamSupport Incentivized Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info | No answer on this topic |
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| Happy with the feature set | ||
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| Lived up to sales and marketing promises | ||
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| Implementation went as expected | ||
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| TeamSupport | Zendesk Suite | |
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| Likelihood to Recommend | 7.3 | 9.0 |
| Likelihood to Renew | 10.0 | 10.0 |
| Usability | 8.9 | 8.9 |
| Availability | 1.8 | 8.6 |
| Performance | 7.3 | 8.0 |
| Support Rating | 9.3 | 5.5 |
| In-Person Training | 6.4 | 10.0 |
| Online Training | 7.7 | 7.9 |
| Implementation Rating | 7.5 | 9.0 |
| Configurability | - | 9.3 |
| Product Scalability | 1.0 | - |
