BeyondTrust Remote Support vs. TeamViewer

BeyondTrust Remote Support

226 Reviews and Ratings

TeamViewer

2,592 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
BeyondTrust Remote Support	Score8.8 out of 10	N/A	BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of…	N/A
TeamViewer	Score8.5 out of 10	N/A	TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features.	$299 per year

Pricing

BeyondTrust Remote Support

TeamViewer

No answers on this topic

Remote Access: $24.90
per month (billed annually) 1 Licensed User
Business: $50.90
per month (billed annually) 1 Licensed User
Premium: $102.90
per month (billed annually) 15 Licensed Users
Corporate: $206.90
per month (billed annually) 30 Licensed Users

Pricing Offerings
BeyondTrust Remote Support	TeamViewer
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

Optional

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Community Pulse
Key User Insights
	BeyondTrust Remote Support	TeamViewer
Considered Both Products	BeyondTrust Rob Cepelak Sr Manager of Technical Support in Information Technology at Webroot (Computer Software, 201-500 employees) Chose BeyondTrust Remote Support We have used TeamViewer and LogMeIn Rescue in the past. Both products offer the abilities to make remote connections, but LogMeIns monitoring capabilities are minimal and TeamViewer is costly for what you get...or more of what you don't get. Also, there have been some weird … Incentivized Helpful? Verified User Chose BeyondTrust Remote Support We previously used TeamViewer but found Bomgar more robust, secure and better suited for reporting and ServiceNow integration. Incentivized Helpful? Russell Long State Technology Support Director in Information Technology at Liquid Web (Non-Profit Organization Management, 501-1000 employees) Chose BeyondTrust Remote Support TeamViewer was hard for our users to initiate sessions with, and ended up being more costly than Bomgar is. Incentivized Helpful? Kendall Pegg Senior IT Engineer in Information Technology at Carolina West Wireless (Wireless, 51-200 employees) Chose BeyondTrust Remote Support We used a VNC product for several years because it was free and we couldn't talk management into purchasing a product. Bomgar offers so much more for our support personnel. We evaluated TeamViewer, which I use for personnel use, along with Bomgar and would have been a product … Incentivized Helpful? Vikram Gadhave System support lead in Customer Service at Cepheid (Medical Device, 1001-5000 employees) Chose BeyondTrust Remote Support AnyDesk is quicker, but we lose control after reboot. Incentivized Helpful? Andrew Nordgren IT Engineer in Information Technology at Autoliv (Automotive, 10,001+ employees) Chose BeyondTrust Remote Support BeyondTrust is a more secure option. The external portal a great way to get users started on a remote session. Incentivized Helpful? Michael Rhodes Client Device Engineer 1 in Information Technology at CHRISTUS Health (Hospital & Health Care, 10,001+ employees) Chose BeyondTrust Remote Support One thing I like about Dameware is that you have access to a remote command prompt and that has been very handy at times. But Dameware is limited to on the network support, last time I used it. Bomgar can handle multiple platforms and operating systems. I cant email an … Incentivized Helpful? Verified User Chose BeyondTrust Remote Support Bomgar is inherently more secure as it's an appliance within your own security standards. Bomgar is highly configurable compared to the competition. Others can be configured at much higher costs. Bomgar TCO is lower in the long run than SaaS based solutions. Incentivized Helpful? Verified User Chose BeyondTrust Remote Support Bomgar is an appliance installed on your network. No web based remote support, it's completely local. Much better response time and you can manage it all! Incentivized Helpful? Nathan Childs Information Systems Resource Technician in Information Technology at Alamo Colleges (Information Technology and Services, 1001-5000 employees) Chose BeyondTrust Remote Support Better implementation Better pricing plan More secure Incentivized Helpful? Brian Piel Technical Support Specialist 1 in Information Technology at Rider University (Higher Education, 1001-5000 employees) Chose BeyondTrust Remote Support Our previous product was PCAnywhere and it is now end of life. Incentivized Helpful? Nelson Cooper Support Team Leader in Customer Service at Software of Excellence (Information Technology and Services, 51-200 employees) Chose BeyondTrust Remote Support Bomgar's look and feel is a lot better. When ever I have had to contact Bomgar for help they have been excellent. This is a big factor for us for if we are unable to support our customers when there is a problem then this has a big effect on our customer service results. Helpful? Nathan Wallace Coordinator of First Level Support in Information Technology at Ferris State University (Higher Education, 1001-5000 employees) Chose BeyondTrust Remote Support The products are similar in what they can and cannot do, but where Bomgar really takes the cake is in their security and jump technology. They really stand behind their security and it shows with many medical and governmental agencies using them for remote support. In fact, … Helpful? Verified User Chose BeyondTrust Remote Support I tried TeamViewer and LogMeIn but Bomgar has the most to offer as far features are concerned. Helpful? Justin Critton Support Manager in Information Technology at Centrada Solutions (Information Technology and Services, 11-50 employees) Chose BeyondTrust Remote Support We have used TeamViewer and a few other proprietary remote support applications. While TeamViewer is a very good tool, the pinned session organization is not as intuitive as Bomgar's, and the user management isn't there for the needs of a support desk like ours. I also feel the … Helpful? Stuart Meehan Helpdesk Technical Supervisor in Information Technology at Quiss Technology plc (Information Technology and Services, 51-200 employees) Chose BeyondTrust Remote Support GoToAssist and TeamViewer - Bomgar was a much easier product to maintain and provided quick and easy access. We also needed something that complied with ISO27001:2013 which means we have to have our support based here onsite and not hosted outside the company. Helpful? Anna de la Garza PC H/S Support Specialist - Help Desk in Information Technology at Laredo Independent School District (Education Management, 501-1000 employees) Chose BeyondTrust Remote Support I use to combine the software if one wasn't doing it's job or didn't have a particular feature... but Bomgar - ALL IN ONE LOVE IT. Helpful? Brian Bard The Office of Information Technology in the Student Health Center at UNC Charlotte in Information Technology at UNC Charlotte (Higher Education, 10,001+ employees) Chose BeyondTrust Remote Support When asked to report on how many remote sessions have I done I now can give that information accurately. I use the exit surveys for improvement of service and tracking. I have tried the major players out there and Bomgar stood out above the rest. And I just like Orange Helpful? Jason Thomas IT Director/CIO in Information Technology at Green Clinic Health System (Hospital & Health Care, 201-500 employees) Chose BeyondTrust Remote Support We used RDP when I first started but you couldn't share the screen with end users and my industry does not allow usernames/passwords to be shared (healthcare), so it wasn't a great fit outside of server management. We moved up to Teamviewer and then LogMeIn/LogMeIn Rescue to do … Helpful?	TeamViewer No answer on this topic
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

Features

BeyondTrust Remote Support

TeamViewer

Comparison of Remote Administration features of BeyondTrust Remote Support and TeamViewer
Feature	BeyondTrust Remote Support 9.1 52 Ratings	TeamViewer 8.4 470 Ratings
File transfer	8.849 Ratings	8.7440 Ratings
Instant message	9.150 Ratings	8.5406 Ratings
Access to sleeping/powered-off computers	6.031 Ratings	7.9305 Ratings
Session record	9.142 Ratings	8.5307 Ratings
Annotations	8.934 Ratings	7.387 Ratings

User Ratings
	BeyondTrust Remote Support	TeamViewer
Likelihood to Recommend	9.3 (111 ratings)	8.7 (521 ratings)
Likelihood to Renew	10.0 (63 ratings)	10.0 (64 ratings)
Usability	9.2 (29 ratings)	9.0 (57 ratings)
Availability	8.8 (9 ratings)	9.1 (5 ratings)
Performance	8.4 (7 ratings)	9.1 (5 ratings)
Support Rating	9.7 (28 ratings)	9.4 (50 ratings)
In-Person Training	9.1 (1 ratings)	9.1 (2 ratings)
Online Training	8.8 (3 ratings)	9.1 (4 ratings)
Implementation Rating	10.0 (13 ratings)	8.9 (80 ratings)
Configurability	8.2 (2 ratings)	9.1 (4 ratings)
Ease of integration	9.1 (1 ratings)	9.1 (5 ratings)
Product Scalability	9.1 (5 ratings)	9.1 (5 ratings)
Vendor post-sale	9.1 (2 ratings)	8.4 (5 ratings)
Vendor pre-sale	9.1 (2 ratings)	9.1 (5 ratings)