TeamViewer vs. Upstream Works
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 TeamViewer | Score8.5 out of 10 | N/A | TeamViewer provides software for both remote management and online collaborations. With TeamViewer, users have access to fully integrated online conference solutions for audio and video communication, including interactive screen sharing and remote access features. | $299 per year |
 Upstream Works | Score10 out of 10 | N/A | Upstream Works provides omnichannel customer experience capabilities to Cisco Finesse and Amazon Connect as well as Digital Solutions for digital Works across the enterprise. They offer a web-based architecture that leverages existing infrastructure with integration capabilities for a lower total cost of ownership and a rapid ROI. The Upstream Works contact center agent desktop provides an omnichannel workspace to handle every type of communication, including voice, email, chat, SMS,… | N/A |
| TeamViewer | Upstream Works | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules |
| No answers on this topic | ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| TeamViewer | Upstream Works | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Remote Administration |
| |||||||||||||||||||
| TeamViewer | Upstream Works | |
|---|---|---|
| Likelihood to Recommend | 8.7 | - |
| Likelihood to Renew | 10.0 | - |
| Usability | 9.0 | - |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 9.5 | - |
| In-Person Training | 9.1 | - |
| Online Training | 9.1 | - |
| Implementation Rating | 8.9 | - |
| Configurability | 9.1 | - |
| Ease of integration | 9.1 | - |
| Product Scalability | 9.1 | - |
| Vendor post-sale | 8.4 | - |
| Vendor pre-sale | 9.1 | - |