TrustRadius

Tebra Practice Marketing vs. TeleVox by West

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Tebra Practice Marketing
Score 7.7 out of 10
N/A
Tebra Practice Marketing (formerly Kareo Marketing, based on DoctorBase, company Kareo acquired in 2015) provides practice marketing and patient communication solutions for healthcare providers.
$0
TeleVox by West
Score 0.0 out of 10
N/A
TeleVox, powered by West, offers omnichannel digital patient engagement platform for hospitals, health systems, and other healthcare organizations. With EHR-integrated workflow automation and personalized messaging, TeleVox supports a digital front door strategy that can include patient outreach that influences behavior, enhances care, reduces the operational burden on staff.N/A
Pricing
Tebra Practice MarketingTeleVox by West
Editions & Modules
Cub
$0
Professional
$300
Managed Services
$500
No answers on this topic
Offerings
Pricing Offerings
Tebra Practice MarketingTeleVox by West
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Tebra Practice MarketingTeleVox by West
Best Alternatives
Tebra Practice MarketingTeleVox by West
Small Businesses
RXNT
RXNT
Score 8.0 out of 10
RXNT
RXNT
Score 8.0 out of 10
Medium-sized Companies

No answers on this topic

No answers on this topic

Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Tebra Practice MarketingTeleVox by West
Likelihood to Recommend
7.0
(1 ratings)
-
(0 ratings)
Support Rating
3.0
(1 ratings)
-
(0 ratings)
User Testimonials
Tebra Practice MarketingTeleVox by West
Likelihood to Recommend
Tebra
The features Kareo marketing offers are great, however, they need to be worked on to make sure they are functioning correctly. It should not take over 3 months of working on the issue to still not have an answer or solution.
HH
Howell Howell
Practice Manager
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Pros
Tebra
  • Patient communications: being able to send patients text messages has been a great benefit.
  • Kareo sends out appointment reminders for us which saves our employees time.
HH
Howell Howell
Practice Manager
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Cons
Tebra
  • There are currently some issues with the survey feature that we have not been able to open, view, or publish the survey. This has been going on for 3 months and there has been no resolution.
  • It would be nice to be able to filter who is receiving a survey so patients do not get them every time they have a visit.
HH
Howell Howell
Practice Manager
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Support Rating
Tebra
Other than speaking with someone about the issues we have had, I don't believe that anyone is actually working on a fix for our problem. If I can not open, view, and publish surveys when we receive them then part of the software is not working. They don't mind charging me every month for a service that is not functioning correctly.
HH
Howell Howell
Practice Manager
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Alternatives Considered
Tebra
We were very satisfied with Demand Force but switched to Kareo because of the price. and it put all of our platforms with one company. I would say Demand Force was a better product, however, for the price, Kareo is a great option if the engineers could work the bugs out.
HH
Howell Howell
Practice Manager
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
Return on Investment
Tebra
  • We have not been using it long enough to know an answer to this.
HH
Howell Howell
Practice Manager
Read full review
West Technology Group, LLC (formerly Intrado)
No answers on this topic
ScreenShots