Telesoft vs. Valicom Clearview

Telesoft helps a organization to bring all the calls and data needs at one place and help them to access that information although it has limited access but it can be very helpful for an organization. There is one con I can see is the pricing there that is a Little higher for Medium Scale Businesses. That was the biggest reason we had to switch there.

Incentivized

Well suited for 1. Service order management, and

2. Customer self-service portals. 3. Streamlining operations. 4. Improve customer experience. 5. Drive revenue growth

Incentivized

• Real-time tracking and analysis of usage data
• Automation of tedious tasks
• Customizable solutions
• Inventory management:

Incentivized

• Easily linking to social accounts
• Intuitive navigation for creating and viewing available shares
• Good analytics on share performance
• Ranking and scoring system (badges)
• Share now vs Share with Peaktime is good

Incentivized

• Higher prices
• Provides limited access to the data

Incentivized

• Though I am happy with how it is, however reporting and analytics can be made better.
• It will be great to have email and notification reminders
• Nothing more, it works great!

Incentivized

2 reasons - 1 the Clearview team was seamless in our buying process. 2 - we have it implemented and it would be very difficult to transfer directly when in a growth phase.

Incentivized

The user interface is fairly intuitive. It's not hard to find your content, set up your shares, or view your results/analytics. As mentioned, the content available for sharing within Clearview isn't great, but I don't place a ton of value on that, as this is likely intended for more sharing of original, unique content. I do think there still can be some improvements made to setting up shares across multiple platforms at the same time, but overall, it does the job fine

Incentivized

I couldn't ask for better support. Everytime I have a question or concern, I talk to a real live person, and it is always the same project manager or the same supporting analyst if he is out of the office. They really feel like a part of the team since we connect and communicate regularly. I honestly don't think you can find this type of support anywhere today in such an automated world.

One key difference between Telesoft and Tangoe is that Telesoft's TEM software provides real-time tracking and analysis of usage data, which allows companies to identify patterns, trends, and areas where cost savings can be achieved. Tangoe offers TEM software that includes wireless and wireline expense management, mobile device management, and IT asset management

Incentivized

We started out with Clearview as a pilot at no cost. After using for a time we determine that the platform met our needs and ultimately the return will be there. We did not pilot the other alternatives out there. For the most part, we are happy with the platform

Incentivized

• Reduction in bills of mobile phones and cloud services
• Better brand placement and customer services as the whole organization is in sync
• Call monitoring system is good
• Enhanced operational excellence

Incentivized

• Positive. The cost up front is usually 0.5% - 3% MAX and savings are usually upwards of 15% - 30% so there is a massive ROI.
• The dedicated staff that supports the tool in the background is extremely helpful to address concerns and even requests for custom reports, completely free which is nice.