8x8 Contact Center vs. Telzio
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 8x8 Contact Center | Score7.5 out of 10 | N/A | 8x8 Contact Center is a cloud-based platform that unifies customer interactions across voice, chat, email, video, SMS, and social. It offers intelligent self-service automation, real-time analytics, and CRM integrations. With omnichannel engagement, agents deliver consistent, personalized service from one interface. | N/A |
 Telzio | N/A | N/A | Telzio enables organizations around the world to take their phone systems online. The company is based in Los Angeles, and the vendor states the Telzio platform powers billions of conversations around the world. | $50 per month Usage Based |
| 8x8 Contact Center | Telzio | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Only pay for what is used. No user fees, paid features, or startup costs. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| 8x8 Contact Center | Telzio | |||||||||||||||||||||||||||||||||||||||||||
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| Contact Center Software |
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| Workforce Optimization (WFO) |
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| 8x8 Contact Center | Telzio | |
|---|---|---|
| Likelihood to Recommend | 6.5 | - |
| Likelihood to Renew | 5.3 | - |
| Usability | 8.0 | - |
| Availability | 9.1 | - |
| Performance | 9.1 | - |
| Support Rating | 9.1 | - |
| In-Person Training | 9.1 | - |
| Implementation Rating | 9.1 | - |
| Configurability | 9.1 | - |
| Contract Terms and Pricing Model | 7.3 | - |
| Ease of integration | 8.6 | - |
| Product Scalability | 9.1 | - |