SolarWinds Access Rights Manager (ARM) vs. tenfold IGA

Overall, Solar Winds Access Rights Manager (ARM) is reliable and easy to use once you figure out how to get what you want from the tool. They have both a client and web version of the tool that can be used. Each one has different functionality so just have to remember where to go to do the task you want. We are still early in our usage, but so far it seems to be working well!

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• SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours.
• The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule.

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• Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for.
• Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system.

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It is in place and working. No time or money to consider anything else.

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End user experience is much better than administration

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On occasion the server will need to be restarted to get things running again

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Satisfactory performance

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Very slow response times and sometimes I found the solution and ended up sharing it with support

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It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first

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While the CatTools are used mainly by a colleague of mine, DameWare is only used periodically and definitely not on a daily base. We chose ARM (when we bought it, it was called 8Man) because it had a good and well fitting set of features for a reasonable price. In addition to that, we could quite easily configure some features for our needs. Other products didn't get even close to this feature list for this price.

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No experience with this

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• Because it's cut down on the mistakes and time lost creating new user accounts, this has meant there is a reduction in tickets relating to changes needing to be made to user accounts. Whether this was the incorrect spelling of the name, or the need to add/remove security groups. With ARM now doing the user creation along with the templates we've created, this has dramatically cut down the number of support tickets regarding user accounts, meaning our team now has more time to tend to other pending tickets.

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