Thankful vs. Verint Intelligent Virtual Assistant (IVA)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Thankful | N/A | N/A | The Thankful platform is modular software that optimizes customer service processes. Thankful's virtual assistant streamlines help desk operations and delivers better insights into customer sentiment. | N/A |
 Verint Intelligent Virtual Assistant (IVA) | Score7.7 out of 10 | N/A | The Verint Intelligent Virtual Assistant (formerly Verint Self-Service solutions) is a customer-oriented knowledge management solution including technology acquired by Verint from Next IT in 2017. The platform includes voice self-service IVR, a virtual AI-guided assistant (Next IT), and Verint's own knowledge management system for self-service. | N/A |
| Thankful | Verint Intelligent Virtual Assistant (IVA) | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Thankful | Verint Intelligent Virtual Assistant (IVA) | |
|---|---|---|
| Likelihood to Recommend | - | 7.7 |
| Usability | - | 5.9 |