Chatfuel vs. Tidio

Chatfuel

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Chatfuel	Score 9.9 out of 10	N/A	Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.	$15 per month
Tidio	Score 8.7 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 life time

Pricing

Chatfuel

Tidio

Editions & Modules

Pro: $15
per month
Free: Free
Premium: Contact sales team

Free: $0
life time
Starter: $29
per month
Growth: $59
per month
Plus: $749
per month
Premium: $2999
per month

Offerings

Pricing Offerings
Chatfuel	Tidio
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

More Pricing Information

Community Pulse
	Chatfuel	Tidio
Considered Both Products	Chatfuel Jorge Guevara Lider Servicio a cliente Chose Chatfuel Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes. Incentivized Helpful?	Tidio TH Taylor Hicks Creative Strategist Chose Tidio While HubSpot focuses on all marketing/sales/lead gen efforts, Tidio is a more specialized product. Incentivized Helpful? JR Jonathan Rockett Sales, Marketing & Business Development Chose Tidio Freshworks CRM (formerly Freshsales), tawk.to and Zendesk Talk Incentivized Helpful?

Features

Chatfuel

Tidio

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Chatfuel - Ratings	Tidio 7.0 Ratings 17% below category average
Chat history and transcripts	00 Ratings	7.00 Ratings
Chat reporting	00 Ratings	7.00 Ratings
Chat and web analytics	00 Ratings	7.00 Ratings

Best Alternatives
	Chatfuel	Tidio
Small Businesses	LocaliQ Score 9.0 out of 10	Front Score 7.1 out of 10
Medium-sized Companies	Piper the AI SDR by Qualified Score 9.2 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Conversica Score 9.9 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Chatfuel	Tidio
Likelihood to Recommend	9.0 (0 ratings)	9.0 (0 ratings)
Support Rating	7.7 (0 ratings)	- (0 ratings)

User Testimonials
	Chatfuel	Tidio
Likelihood to Recommend	Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard. Incentivized Verified User Anonymous Read full review	It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Pros	Easy setup process, requires no dev work. Free option which allows you to test before buying in. Great for Messenger. Incentivized Verified User Anonymous Read full review	Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Recover deleted blocks Zendesk integration New connection channels Incentivized Jorge Guevara Lider Servicio a cliente Read full review	Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review
Support Rating	The community is involved, but never really used their support. Incentivized Verified User Anonymous Read full review	No answers on this topic
Alternatives Considered	Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes. Connecting to our API is free from Chatfuel and integration with other providers has an additional cost. AIVO has no option to create conversation flows if not through keywords. Incentivized Jorge Guevara Lider Servicio a cliente Read full review	While HubSpot focuses on all marketing/sales/lead gen efforts, Tidio is a more specialized product. Incentivized Taylor Hicks Creative Strategist Read full review
Return on Investment	It helped overall with visitor engagement. Incentivized Verified User Anonymous Read full review	Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review
ScreenShots		Tidio Screenshots