Tidio vs. Yellow.ai

Tidio

Yellow.ai

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Tidio	Score 8.7 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$0 life time
Yellow.ai	Score 8.3 out of 10	N/A	yellow.ai (formerly Yellow Messenger) is a customer experience automation platform enabling enterprises to leverage its NLP engine to build chat and voice bots. Combining AI and human intelligence to automate customer and employee experience, the company aims to democratize AI through its no-code/low-code bot builders, omnichannel virtual assistants, and ticketing automation suite.	N/A

Pricing

Tidio

Yellow.ai

Editions & Modules

Free: $0
life time
Starter: $29
per month
Growth: $59
per month
Plus: $749
per month
Premium: $2999
per month

No answers on this topic

Offerings

Pricing Offerings
Tidio	Yellow.ai
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

All plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.

Contact vendor for pricing information.

More Pricing Information

Community Pulse
	Tidio	Yellow.ai
Considered Both Products	Tidio TH Taylor Hicks Creative Strategist Chose Tidio While HubSpot focuses on all marketing/sales/lead gen efforts, Tidio is a more specialized product. Incentivized Helpful? JR Jonathan Rockett Sales, Marketing & Business Development Chose Tidio Freshworks CRM (formerly Freshsales), tawk.to and Zendesk Talk Incentivized Helpful?	Yellow.ai Lekha Tharoor Digital Marketing Manager Chose Yellow.ai The system we used before was a typical chat network, where users can just enter their basic details and take them to a direct customer service agent. With yellow.ai we were able to resolve around 70% of their doubts through AI-built FAQs, only the rest of the doubts needed to … Incentivized Helpful? Verified User Anonymous Chose Yellow.ai The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines. Incentivized Helpful?

Features

Tidio

Yellow.ai

Chat Analytics and Reports

Comparison of Chat Analytics and Reports features of Product A and Product B
	Tidio 7.0 Ratings 17% below category average	Yellow.ai - Ratings
Chat history and transcripts	7.00 Ratings	00 Ratings
Chat reporting	7.00 Ratings	00 Ratings
Chat and web analytics	7.00 Ratings	00 Ratings

Best Alternatives
	Tidio	Yellow.ai
Small Businesses	Front Score 7.1 out of 10	Front Score 7.1 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Tidio	Yellow.ai
Likelihood to Recommend	9.0 (0 ratings)	9.0 (0 ratings)

User Testimonials
	Tidio	Yellow.ai
Likelihood to Recommend	It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review	We are very happy how yellow.ai helped us through our customer journey. All the use cases are well met and fully automated. Our customers also found it very easier to get into the basic FAQs before getting into direct customer care agents. Needed a few more advancements in integrating catalog with chat so users can shop directly from WhatsApp or chat messages than going to our app/website. Overall I recommend it very much. Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Pros	Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review	Web integrated chat bot WhatsApp bot Good support from YM team Transparent dashboard for analysis Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Cons	Unable to ban visitors by site referrer (spam sites) Chatbot conditional logic could be a bit simpler/cleaner Occasional issues with the desktop app (in browser never gives us trouble though) Incentivized Taylor Hicks Creative Strategist Read full review	Shopping features in bot pricing app integration Incentivized Lekha Tharoor Digital Marketing Manager Read full review
Alternatives Considered	While HubSpot focuses on all marketing/sales/lead gen efforts, Tidio is a more specialized product. Incentivized Taylor Hicks Creative Strategist Read full review	The main factor was use cases implemented elsewhere in the BFSI domain besides competitive cost & implementation timelines. Incentivized Verified User Anonymous Read full review
Return on Investment	Helped us get new deals from site visitors Helped us get renewals from current clients Incentivized Taylor Hicks Creative Strategist Read full review	Chatbot is another touch point for customer to do servicing of their loan. The following are the benefits for the customers. Avoid long wait times to reach agent. Get quick and reliable and up to date information. Easy and guided self-service journey. Post-launch on 04-Jan-20, in one month we had around 28000 unique customers visiting the bot. 24 X 7 availability. Increased customer satisfaction. Reduction in customer support manpower. Incentivized Verified User Anonymous Read full review
ScreenShots	Tidio Screenshots