TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Tidio

    Score8.8 out of 10
    N/ATidio is a live chat app powered by a chatbot and that comes with mailing features.

    $0

    per month

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    TidioZoho Desk
    Editions & Modules
    Free
    $0
    life time
    Starter
    $29
    per month
    Growth
    $59
    per month
    Plus
    $749
    per month
    Premium
    $2999
    per month
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    TidioZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional DetailsAll plans come with a 7-day free trial, no credit card required. Additional addons and upgrades available.A discount is offered for yearly billing.
    More Pricing Information
    Features
    TidioZoho Desk
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of Tidio and Zoho Desk
    Feature
    Tidio
    7.0
    1 Ratings
    Zoho Desk
    -
    Ratings
    Chat history and transcripts7.01 Ratings00 Ratings
    Chat reporting7.01 Ratings00 Ratings
    Chat and web analytics7.01 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Tidio and Zoho Desk
    Feature
    Tidio
    -
    Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets00 Ratings8.94 Ratings
    Expert directory00 Ratings7.93 Ratings
    Subscription-based notifications00 Ratings7.93 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings8.54 Ratings
    Ticket response00 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Tidio and Zoho Desk
    Feature
    Tidio
    -
    Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base00 Ratings8.94 Ratings
    Internal knowledge base00 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Tidio and Zoho Desk
    Feature
    Tidio
    -
    Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal00 Ratings8.04 Ratings
    Social integration00 Ratings6.02 Ratings
    Email support00 Ratings6.64 Ratings
    Help Desk CRM integration00 Ratings8.93 Ratings
    User Ratings
    TidioZoho Desk
    Likelihood to Recommend
    9.0
    (2 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)