Gong vs. tl;dv

Gong is a wonderful tool to be able to make sure that a call is recorded properly with next steps highlighted by an AI once the transcript has been processed. Our organization uses the clip functionality quite often to share a prospect question internally with the appropriate parties, and the sales and CS teams have it synced to SFDC so they can see the opportunity value associated with each call.

Incentivized

Strongly recommend for all Sales teams, Customer Success teams, Partnerships teams. Basically anywhere where there is an external stakeholder and you have a continuous cadence of meetings set for regular engagement. Have seen it be very productive as we have a lot to catch up on regular progress items based on previous discussions that would have happened. Great for the use case when you are not able to join the meeting at all and your tl;dv assistant basically gives you a complete download of the call.

Incentivized

• The history is quite useful in many aspects of my daily work, as I have a complete and detailed view of transcribed calls and email summaries of previously exchanged emails.
• It's like an assistant; I can receive email reminders about things discussed during a video call, such as the upcoming date of a scheduled meeting or notes on certain key aspects the client needs for their order.
• I can share calls through Gong with my clients. This gives me an added advantage, allowing the client to have reminders or a record of what was discussed without having to worry about manually taking notes.
• The interface is complex but easy to learn, has many assistant-like features, and can also be integrated into many calling platforms, such as Zoom.

Incentivized

• It provides notes on the important details discussed during meetings
• Its AI feature can be used to identify common FAQs asked by clients during demo meetings
• The audio and video are clear and it's easy to navigate to specific parts in the recorded videos

Incentivized

• AI analysis - I'd love to see some more proactive analysis or the ability to set warning signs.
• Cross-account analysis - I'd like to be able to run the Gong prompts across a set of customers or all calls within a certain range
• Ease of Zapier accesss - I'd love to see even more connections built to Zapier.

Incentivized

• Indians love speaking in many accents - tl;dv does not do well with this
• Indians love talking in English flavored with various vernacular - tl;dv does not do well with this

Incentivized

Gong is one of the best if not the best tools we have in or tech stack in terms of ROI and ease of use. The ai features that have been released over the past year have continued to add value and are not just shiny new features that don't get used. It is also an easy to use platform for our sales and customer success reps, takes very little time to become proficient in. The deal boards also provide great visibility into opps for management and leadership

Incentivized

Some points could be improved and highlight the functions and versions. Alguns pontos poderiam ser melhorado e realçai as funções e versões.

Incentivized

By default it automatically provides a lot of proactive information. Out of the box you can get a lot of value from what gets recorded with minimal setting adjustment. The effort you put in to enhancing it just makes it all the more powerful but you do not have to have a dedicated admin to get basic usage out of it.

Incentivized

Its easy to use. It is expensive for Indian users though, hence we use it wisely out here. None the less I like the product and they are doing a very good job in building something which is true and meaningful to the end consumer

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

I've used Chorus at a past company. It seems to do the transcriptions similarly accurately to Gong. Good enough call recording. The call feedback can be done too although maybe not as easily. I do not believe Chorus can create call playlists. I do feel there are a lot less analytics pieces to Chorus too. There are many feature addons in Gong to help sales motions.

tl;dv has an advantage over Gemini wherein it can follow a template if there is a preset. Gemini's greatest advantage is its Google integration, and how much more it can do with the LLM if I had follow-up questions

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• saves a lot of time, mainly thanks to call summaries & next steps as well as workflows allowing to automate communication
• I could say that generally speaking it does increase revenue because you can do more work in the same period of time > more leads, more opportunities, more sales

Incentivized

• Has helped save me at least 5 hrs weekly to help me draft Meeting summaries quickly
• Helps keep me track of partner progress where each of the partners is driving $100K+ in Business and keep my followups on progress very professional
• Having a schedule of 20+ meetings on a avg., I have tried multiple AI assistants but settled for tl;dv pro

Incentivized