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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Totango

    Score7.8 out of 10
    N/ATotango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.N/A

    Vitally

    Score6.8 out of 10
    N/AVitally in New York offers an out of the box customer success platform designed to help B2B SaaS companies better understand their customers and drive customer experience, leading to better customer retention.N/A
    Pricing
    TotangoVitally
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    TotangoVitally
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsEach package gives teams a 360° customer account profile, customer health scoring, customer journey program templates (SuccessBLOCS), automated workflows (SuccessPlays), email campaigns, self-paced onboarding, and customer support.—
    More Pricing Information
    Community Pulse
    TotangoVitally
    Considered Both Products
    Totango
    No answer on this topic
    Vitally
    Chose Vitally
    Advantages of Vitally are most on the Customer Onboarding and progress tracking. For example Vitally has a structured approach that helps us to keep track of customer satisfaction and work on the reduction of churn rates. It also has a graphical timeline interface providing …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    TotangoVitally
    Security
    Comparison of Security features of Totango and Vitally
    Feature
    Totango
    8.5
    182 Ratings
    Vitally
    9.0
    2 Ratings
    Role-based user permissions8.5182 Ratings9.02 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Totango and Vitally
    Feature
    Totango
    8.5
    216 Ratings
    Vitally
    9.5
    2 Ratings
    API6.9149 Ratings10.01 Ratings
    Integration with Salesforce.com9.5173 Ratings9.02 Ratings
    Integration with Marketo9.035 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Totango and Vitally
    Feature
    Totango
    8.1
    247 Ratings
    Vitally
    8.0
    2 Ratings
    Product usage8.1243 Ratings8.02 Ratings
    Help desk / support tickets8.2160 Ratings00 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Totango and Vitally
    Feature
    Totango
    8.1
    260 Ratings
    Vitally
    8.7
    2 Ratings
    NPS surveys9.4124 Ratings8.02 Ratings
    Sponsor tracking6.16 Ratings00 Ratings
    Customer profiles7.9251 Ratings8.02 Ratings
    Automated workflow9.1240 Ratings8.02 Ratings
    Internal collaboration7.7226 Ratings9.02 Ratings
    Customer health scoring7.5253 Ratings10.02 Ratings
    Customer segmentation8.7243 Ratings9.02 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Totango and Vitally
    Feature
    Totango
    8.3
    254 Ratings
    Vitally
    7.3
    2 Ratings
    Customer health trends8.4243 Ratings8.02 Ratings
    Engagement analytics8.8229 Ratings7.02 Ratings
    Revenue forecasting7.7175 Ratings6.02 Ratings
    Dashboards8.4237 Ratings8.02 Ratings
    User Ratings
    TotangoVitally
    Likelihood to Recommend
    9.1
    (261 ratings)
    7.0
    (2 ratings)
    Likelihood to Renew
    7.3
    (8 ratings)
    -
    (0 ratings)
    Usability
    8.6
    (95 ratings)
    8.0
    (1 ratings)
    Availability
    9.9
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.8
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    7.7
    (93 ratings)
    -
    (0 ratings)
    Online Training
    7.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (12 ratings)
    -
    (0 ratings)
    Configurability
    8.2
    (4 ratings)
    -
    (0 ratings)
    Ease of integration
    8.0
    (8 ratings)
    -
    (0 ratings)
    Product Scalability
    9.8
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)