TrustRadius

New Relic vs. TrackJS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
New Relic
Score 7.9 out of 10
N/A
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
TrackJS
Score 8.0 out of 10
N/A
TrackJS is an error monitoring service for web applications. It provides enhanced stack traces and detailed telemetry for developers to understand how an error happened, how to recreate it, and how to fix it.N/A
Pricing
New RelicTrackJS
Editions & Modules
Free (Forever)
$0
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
per month per event (after first 1000 free events per month)
Standard
$99
per month per full user (after first free full user - unlimited free basic users)
Pro
Contact sales team
Enterprise
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
New RelicTrackJS
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup fee$49 monthly page views
Additional Details——
More Pricing Information
Community Pulse
New RelicTrackJS
Considered Both Products
New Relic
Verified User
Anonymous
Chose New Relic
Prometheus, Grafana, Grafana Loki and Elasticsearch
Verified User
Anonymous
Chose New Relic
New Relic has full stack visibility and gives us all options for observability like one stop shop. It gives you front end, backend as well synthetic monitoring capabilities.

Every other feature built into one cost model (usually) which ties to data that you send, it helps you …
Verified User
Anonymous
Chose New Relic
New Relic stood out to us primarily because of its all-in one approach, combining APM, infra monitoring, logs and alerts in single platform. Compared to other tools we evaluated, if offered a smoother on boarding experience and required less stitching together of different …
Chose New Relic
Less expensive than datadog and sentry with almost everything we need. Less effort to set up and maintain than elastic search and kibana so saved a ton on engineering bandwidth which would have otherwise been lost.
Chose New Relic
Solarwinds was good until they migrated to a new kind of offering and discounting the old product making it more expensive and less flexible for our specific use-case.
The free trial also helped me try and get started without needing to commit.
I think right now New Relic is the …
Verified User
Anonymous
Chose New Relic
New Relic is the easiest to adopt, the price is in line with the other tools, and it has the lowest threshold to cross in order to learn the system and the platform. Adopting OpenTelemetry has been helpful in getting data aligned, and their documentation has been sufficient for …
Verified User
Anonymous
Chose New Relic
The New Relic Platform addresses this challenge with the new plugin architecture. Plugins provide a way to monitor each of these technologies, extending the New Relic interface with custom-made dashboards specific to each. They pair the reporting of metrics specific to the …
Verified User
Anonymous
Chose New Relic
We selected TrackJS for error monitoring and New Relic for site speed monitoring. TrackJS is a much easier to use tool for JS error monitoring, so we never ended up consolidating tools or moving over to New Relic permanently. We use New Relic for site speed monitoring and …
GS
Greg Smith
Lead Developer
Chose New Relic
New Relic is the most full-featured offering that we've found, and is incredibly easy to start using with a PHP app. The New Relic agent is installed as a PHP extension so it is able to monitor and track the performance of any PHP app being run by the web server. Other tools …
Verified User
Anonymous
Chose New Relic
At the time, we selected New Relic for the broad coverage it could provide over our landscape.
Verified User
Anonymous
Chose New Relic
New Relic is used by developers and support teams at our organisation - Splunk is used more in security monitoring by our SecOps team - not sure how they might compare doing the same job
Verified User
Anonymous
Chose New Relic
Similar features, the New Relic data ingestion costs are better and UI better as well
Tommy Harke | TrustRadius Reviewer
Tommy Harke
VP, Engineering
Chose New Relic
New Relic in my opinion is a lot better than a tool like Datadog and Splunk. Cost in my opinion is the biggest concern.
Verified User
Anonymous
Chose New Relic
The overlap is not large, but the one advantage of the speed curve is retention: data is available permanently, which allows you to investigate the hypothesis with data collected before formulating the hypothesis. This has proven very effective for us.
Verified User
Anonymous
Chose New Relic
10 years ago we used AppDynamics onpremise but the cost was too high and we migrated to New Relic, more economical and modern

Piyush Goel | TrustRadius Reviewer
Piyush Goel
Senior Vice President - Engineering
Chose New Relic
New Relic's APM is better than Datadog's. It has better traces and dashboards. The Apdex-based alerts are accurate and work predictably even at a large scale. However, New Relic can become expensive as the volume of data ingested grows. Datadog has better dashboards and …
VR
Vishal Ranjan
Senior Storage Administrator
Chose New Relic
PRTG and Nagios are decent products themselves; however, when compared to New Relic, they fell short on all fronts. New Relic provided a wide variety of features that the other tools didn't provide. Adding\removing devices in New Relic was quite easy and can be done with a few …
Verified User
Anonymous
Chose New Relic
New Relic has been DevOps and Developer friendly to onboard and use. Also pricing-wise, it is one of the best in terms of ROI. There are few features better in other APM solutions but New Relic is working on new features faster recently.
Verified User
Anonymous
Chose New Relic
New Relic has a native integration with the IaaS service that the company utilizes which made it very easy to set up, integrate, and it also has consolidated billing with that IaaS service which is a big plus for the organization. After evaluating, I also thought it had the …
Verified User
Anonymous
Chose New Relic
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, …
TrackJS
Verified User
Anonymous
Chose TrackJS
TrackJS is less technical and is easier to use than New Relic. New Relic provides more data, but is virtually unusable if you're not technical.
Features
New RelicTrackJS
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
New Relic
-
Ratings
TrackJS
6.5
Ratings
16% below category average
Application monitoring00 Ratings8.00 Ratings
Threshold alerts00 Ratings8.00 Ratings
Predictive capabilities00 Ratings5.00 Ratings
Application performance management console00 Ratings7.00 Ratings
Collaboration tools00 Ratings4.00 Ratings
Application dependency mapping and thresholding00 Ratings7.00 Ratings
Best Alternatives
New RelicTrackJS
Small Businesses
InfluxDB
InfluxDB
Score 8.8 out of 10
GitLab
GitLab
Score 8.7 out of 10
Medium-sized Companies
Logz.io
Logz.io
Score 7.0 out of 10
ManageEngine Site24x7
ManageEngine Site24x7
Score 9.8 out of 10
Enterprises
NetBrain Technologies
NetBrain Technologies
Score 9.2 out of 10
ManageEngine Site24x7
ManageEngine Site24x7
Score 9.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
New RelicTrackJS
Likelihood to Recommend
6.6
(0 ratings)
8.0
(0 ratings)
Likelihood to Renew
9.0
(0 ratings)
-
(0 ratings)
Usability
8.8
(0 ratings)
-
(0 ratings)
Availability
9.1
(0 ratings)
-
(0 ratings)
Performance
8.2
(0 ratings)
-
(0 ratings)
Support Rating
7.5
(0 ratings)
-
(0 ratings)
Implementation Rating
8.0
(0 ratings)
-
(0 ratings)
Configurability
9.1
(0 ratings)
-
(0 ratings)
Ease of integration
9.1
(0 ratings)
-
(0 ratings)
Product Scalability
9.1
(0 ratings)
-
(0 ratings)
Vendor post-sale
9.1
(0 ratings)
-
(0 ratings)
Vendor pre-sale
7.3
(0 ratings)
-
(0 ratings)
User Testimonials
New RelicTrackJS
Likelihood to Recommend
It is perfect for observing our energy platforms during high-load situations, such as grid demand spikes, or our real-time ingest of sensor data, allowing us to respond in real time to anomalies. And it’s a good way to monitor API performance in client dashboards, too. But it’s not as conducive for low-budget/low-code work or deep customization that doesn’t get ample development support given its complexity and expense.
AJ
Alex Jones
Energy Engineer
Read full review
If you're not currently doing any JS error tracking or are just getting started, TrackJS is a great solution. If you are looking for a more technical solution, something like NewRelic may be more appropriate - but if the primary user isn't going to be a web developer and you're looking for something that is easier to use, I would recommend TrackJS.
Verified User
Anonymous
Read full review
Pros
  • Capturing Front end Metrics specially web vitals and setting up alerts for violations really helps.
  • NRQL is great tool to fetch the data you need. With queries you can pull the data and put the data by table or by chart. You can even trend graphs and create dashboards.
  • Synthetic Monitoring is very helpful for proactive monitoring. You can use it for user journeys by using scripted browser monitor type or just check availability using PING type.
  • ASk AI is great addition that can fetch details you need with natuaral language
Verified User
Anonymous
Read full review
  • Easy to use
  • Time report is great
  • Great level of detail
Verified User
Anonymous
Read full review
Cons
  • Support for SQL like query with more functional features of analysis while viewing distributed tracing.
  • support for very low level specific integration from APIs to classes to functions to piece of code
  • More detailed documentation, as we faced issues while integrating for the first time.
Ratnesh Chandak | TrustRadius Reviewer
Ratnesh Chandak
Member of Techincal Staff
Read full review
  • Price is a bit high
  • More customizable alerts would be great
  • Would love more detail related to site speed
Verified User
Anonymous
Read full review
Likelihood to Renew
I have not yet found any similar product that offers me this range of features to help us keep our online service fast and reliable. Besides this, New Relic is constantly evolving by adding new plugins to emerging technologies and platforms. Server performance measuring features are a key point as our user database grows.
Verified User
Anonymous
Read full review
No answers on this topic
Usability
New Relic helps in observability setup for the critical environments and getting known about the issues and troubleshoot the applications and services. Alerts helps in knowing the abnormal state of the system and services, Dashboards are used for visualizing the key metrics and muting the unwanted notifications and dropping the extra data from the source.
Verified User
Anonymous
Read full review
No answers on this topic
Reliability and Availability
Never observed an outage
Verified User
Anonymous
Read full review
No answers on this topic
Performance
Always responsive. Never observed slow page loads
Verified User
Anonymous
Read full review
No answers on this topic
Support Rating
The support team has been really helpful and resolved most of the issues on time. However, for a couple of issues, several follow-ups were needed to elicit a reasonable response. The issue was deeply technical and could have been investigated only by their Architects, and bringing them into the ticket took longer than needed
Piyush Goel | TrustRadius Reviewer
Piyush Goel
Senior Vice President - Engineering
Read full review
No answers on this topic
Implementation Rating
The documentation was clear and concise; the only issue we ran into was custom application naming. Due to HTTPD mod_fcgid and the need for the application name to be set in php.ini (not in .htaccess or the virtual host directive) ... we had issues setting this up.
Travis Crowder | TrustRadius Reviewer
Travis Crowder
Systems Engineer
Read full review
No answers on this topic
Alternatives Considered
Its covers all the observability aspects as well as giving us more competitive pricing models compared to other providers that's why I like to use New Relic in place of other tools. And also it introduces new Agentic AI features as well as it adopts AI in its RCA. As an observability tool it should reduce the RCA of any problem and New Relic is continuously focusing on that that's why I am preferring New Relic in place of other tools.
Verified User
Anonymous
Read full review
TrackJS is less technical and is easier to use than New Relic. New Relic provides more data, but is virtually unusable if you're not technical.
Verified User
Anonymous
Read full review
Scalability
Agent deployment is easily integrated into our workflow. Adding the agent to new servers is quick and painless
Verified User
Anonymous
Read full review
No answers on this topic
Return on Investment
  • We were able to quickly identify our most time consuming APIs. In some cases we were able to bring down times for some apis from 4s to 200ms.
  • We were able to identify our slowest database queries and optimize them for quicker response times.
Anubhav Malik | TrustRadius Reviewer
Read full review
  • ROI has been positive. We've identified a few issues that we wouldn't have otherwise found without TrackJS.
Verified User
Anonymous
Read full review
ScreenShots

TrackJS Screenshots

Screenshot of Dashboard of overall quality and website activity.Screenshot of Error impact report shows you the breadth of users and devices affected by an error.Screenshot of Discoverable filtering shows you anomalies in your error data.Screenshot of Error report with enhanced stack traces, inline source code, and telemetry analytics.