Revver vs. Tungsten PaperPort

Great if your field requires copious amounts of paperwork, and you want to get rid of the clutter and stress of dealing with physical paperwork. With the size of our organization (about 8 people), we were borderline on whether the cost would be worthwhile, but even for our group we've found the enhanced workflow and eSignature function to be very valuable. I would think for groups smaller than ours the cost would likely not be worth it.

Incentivized

It's a good tool for the organization which still send or receive a lot of paper documents. Keeping a track of paper receipts and documents is messy and not sustainable beyond a point. With Kofax PaperPort, the documents can be digitized and stored and even the information can be structured and the processes can be automated.

Incentivized

• The ability to set restrictions on documents sent out or stored in the system is one great strong suit of eFileCabinet.
• It gives us the confidence that our documents are safe.
• eFileCabinet has excellent technical support. When needed, I can call or email them and the problem is usually solved in that moment or that day. They have also worked directly with our IT Support Service to get things set up on our server.
• The search features are frequently used by me. You can limit where the search takes place, and even search within a search to narrow down your results. The side panel lets you preview the documents as well so most often I don't even need to fully open a document to get the information I need.

Incentivized

• The editing of a PDF or image by cleaning up an image are most important to me.
• Ability to remove scanning artifacts from difficult to scan items at the actual pixel level.
• The ability to set scanner profiles makes workflow easier.

• eFileCabinet's sidekick app can sometimes stop working on the printer side with Windows updates. It's getting better and less problematic, but it would be nice for support to push out notices to the customers when they know they have bugs in the software.
• The sidekick app would be nice if it had a "full size mode" and the "smaller / simple mode" so that you don't have to run the browser and sidekick together. This is confusing for our users as they might want the advanced functionality of the website browser efilecabinet instead of the minimal sidekick app.
• Have auto refresh on sidekick and the browser so that if you make changes in the browser eFileCabinet, the sidekick will update automatically. This is very confusing for our users and should be an included feature in 2019.
• Mac Sidekick App shouldn't be in beta after 2-3 years. This is sad to see :(

Incentivized

• It should have a back button, so if you go from one folder to the next, it would be simple to get back to the first folder.
• When you combine two PDFs, it should retain the title of the one that's on top.
• The send to bar should be easier to change.

Incentivized

We do not have any issues with eFile Cabinet. It has become just part of our daily life - finish files and projects and save all the documentation here. Need to research? Find it in eFile. I personally cannot imagine my job without it.

Incentivized

PaperPort has a few quirks, but it is the only program of its kind that actually does what it claims to do. The power of it is so much more than they claim especially when it comes to trying to achieve a truly paperless office. With PDF editing built-in, it also saves considerable investment in other PDF editing programs.

Incentivized

eFileCabinet gets the job done and is fairly easy to use once you find a few workarounds and understand how the software works. Using the browser interface next to the desktop sidekick app is needed when it should all be included in a single app. Users always wonder "why do I have to open both the browser and the sidekick interfaces to do a simple task". Basically one does what the other doesn't do and Sidekick is needing to be open regardless for the printer/scanner upload functions, but is limited on what you can do compared to the browser interface. The mac Sidekick is still in beta and makes me wonder how much longer it will be supported or updated...

Incentivized

For us, it's only focusing processes that we're already doing... creating folders, placing scanned files into those folders, then searching for and opening up those files later, as needed. It just helps us view everything in one place - very convenient. Further, being able to drag non-native files to their corresponding source app for editing (Word, Excel, etc) is pretty nice.

Incentivized

The software loads very quickly, their servers are great. The software can be a tad buggy or quirky at times but it gets the job done which is why it's an 8 out of 10 rating. Their desktop printer and scanner software could use an update so that windows updates don't break it from time to time too.

Incentivized

It makes workflow so much easier, including the ability to save in the cloud makes it accessible from anywhere. I save very little on our server now which means this also makes filing more secure. I literally save and research via the platform several times a day.

Incentivized

I don't know as it happened before I started working here

Incentivized

eFileCabinet is much better of a digital document solution than a file storage solution like Dropbox Business or Box.com. It is more secure, it is more friendlier to use for documents as it's viewed as file cabinets and file cabinet drawers and individual folders that contain the files. This makes it easy for your departments to convert over to a digital paperless solution easier. Thomson Reuters is in a different league and is much more expensive but does what eFileCabinet doesn't, in my previous references of missing software features, buggy software, and learning curves, but overall we use eFileCabinet because it's ROI and value is just that much better for us.

Incentivized

Tungsten PaperPort has actually gone through SEVERAL ownership changes since I began using it - I think I initially started using it when it came bundled with a Visioneer scanner...?... but regardless, I've used it for a very long time, and it's continued to get better. I've not actually tried any other similar software. This works, and I intend to stick with it.

Incentivized

• Pricing is budget friendly.
• Pay only for the number of users you need. I needed 2, so I pay for 2. Other DMS programs come with up to 5 users and charge accordingly. This gives me the flexibility to grow my business at my rate - not someone else's.

Incentivized

• Simple focus on organization of files
• Efficient later, when searching for files
• Convenient throughout the office, as we're all accessing a shared data store

Incentivized