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Twilio vs. Vonage Contact Center

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Twilio

218 Reviews and Ratings

Vonage Contact Center

56 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Twilio

    Score7 out of 10
    		N/ATwilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.

    $0

    per min per participant

    Vonage Contact Center

    Score8 out of 10
    		N/AVonage Contact Center (VCC) supports organizations with integrations for Salesforce, ServiceNow, or Microsoft Dynamics. VCC is cloud-based and integrates with CRMs to centralize customer data, and offers omnichannel features.N/A
    Pricing
    TwilioVonage Contact Center
    Editions & Modules
    Programmable Video
    $0.0015
    per min per participant
    WhatsApp Business API
    $0.0042
    Per WhatsApp Template message sent
    WhatsApp Business API
    $0.005
    Per WhatsApp session message
    Elastic SIP Trunking
    $0.007
    Per min for termination
    Programmable Messaging
    $0.0075
    per message sent or received
    Programmable Voice
    $0.0085
    per minute to receive a call
    Programmable Voice
    $0.013
    per min to make a call
    Elastic SIP Trunking
    $0.045
    Per min for origination
    Twilio Conversations
    $0.05
    per active user per month
    Twilio Authy
    $0.09
    per authentication
    Programmable Wireless
    $0.1
    per MB
    Twilio Flex (Contact Center)
    $1
    per active user hour (5000 hours free)
    Programmable Wireless
    $2.00
    per SIM card
    Twilio SendGrid Email API
    $14.95
    per month up to 100k emails. (Up to 40k emails free for 30 days)
    Twilio SendGrid Marketing Campaigns
    $15
    per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
    Twilio Flex (Contact Center)
    $150
    per named user per month (5000 hours free)
    Priority
    Contact sales team
    Contact sales team
    Premium
    Contact sales team
    Contact sales team
    Offerings
    Pricing Offerings
    TwilioVonage Contact Center
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.—
    More Pricing Information
    Community Pulse
    TwilioVonage Contact Center
    Considered Both Products
    Twilio
    No answer on this topic
    Vonage
    Verified User
    Chose Vonage Contact Center
    Also very resource dependant, but, much more omnichannel options and much better UI and user experience. Our one group using Vonage left for these reasons as it gave them more functionality and less of a headache.
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    TwilioVonage Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of Twilio and Vonage Contact Center
    Feature
    Twilio
    -
    Ratings
    Vonage Contact Center
    8.6
    5 Ratings
    Agent dashboard00 Ratings8.03 Ratings
    Validate callers00 Ratings9.04 Ratings
    Outbound response00 Ratings9.03 Ratings
    Call forwarding00 Ratings8.04 Ratings
    Click-to-call (CTC)00 Ratings9.05 Ratings
    Warm transfer00 Ratings9.05 Ratings
    Predictive dialing00 Ratings9.01 Ratings
    Interactive voice response00 Ratings10.04 Ratings
    REST APIs00 Ratings8.02 Ratings
    Call scripts00 Ratings8.01 Ratings
    Call tracking00 Ratings9.04 Ratings
    Multichannel integration00 Ratings7.02 Ratings
    CRM software integration00 Ratings9.05 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of Twilio and Vonage Contact Center
    Feature
    Twilio
    -
    Ratings
    Vonage Contact Center
    9.1
    5 Ratings
    Inbound call routing00 Ratings10.04 Ratings
    Omnichannel inbound routing00 Ratings10.02 Ratings
    Recording00 Ratings10.05 Ratings
    Quality management00 Ratings9.04 Ratings
    Call analytics00 Ratings8.04 Ratings
    Historical reporting00 Ratings8.05 Ratings
    Live reporting00 Ratings7.05 Ratings
    Customer surveys00 Ratings10.02 Ratings
    Customer interaction analytics00 Ratings10.02 Ratings
    User Ratings
    TwilioVonage Contact Center
    Likelihood to Recommend
    6.8
    (78 ratings)
    8.0
    (7 ratings)
    Likelihood to Renew
    7.5
    (5 ratings)
    -
    (0 ratings)
    Usability
    9.5
    (10 ratings)
    9.0
    (1 ratings)
    Performance
    7.5
    (23 ratings)
    -
    (0 ratings)
    Support Rating
    5.7
    (16 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    9.5
    (2 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    10.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)