Twilio vs. Zoom Phone
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Twilio | Score7.1 out of 10 | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
 Zoom Phone | Score9 out of 10 | N/A | Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of… | $10 per month per user |
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| Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
| Additional Details | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees | ||||||||||||||
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| Cloud PBX |
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| Call Management |
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| VoIP system collaboration |
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| Twilio | Zoom Phone | |
|---|---|---|
| Likelihood to Recommend | 6.8 | 9.4 |
| Likelihood to Renew | 7.5 | 10.0 |
| Usability | 9.5 | 8.0 |
| Performance | 7.5 | - |
| Support Rating | 5.7 | 6.6 |
| Implementation Rating | 9.5 | - |
| Contract Terms and Pricing Model | 10.0 | - |
| Professional Services | 10.0 | - |