Zoom Phone

Zoom Phone

113 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Zoom Phone	Score9 out of 10	N/A	Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN). Features: Post call summary & next steps A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of…	$10 per month per user

Pricing

Zoom Phone

US & Canada Metered: $10
per month per user
US & Canada Unlimited: $15
per month per user
Global Select: $20
per month per user

Pricing Offerings
Zoom Phone
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

No fees for emergency 911 Service No fees for compliance and administrative cost recovery Fee No 10DLC SMS fees

Community Pulse
Key User Insights
	Zoom Phone
Considered Both Products	Zoom Verified User Chose Zoom Phone User management is easier with Zoom Workplace and for larger meetings and calls offers a larger feature set and better recording options when appropriate. Interactive chat for group meetings is easy to use and encourages participation and attentiveness. The cloud features for … Incentivized Helpful? Verified User Chose Zoom Phone we use teams for internal meetings and internal collaboration. It fits oue environment better. However the phone system from Zoom Workplace is much easier to setup and use than Zoom Workplace calling is. Incentivized Helpful? Verified User Chose Zoom Phone Zoom Workplace checks WAY more boxes than any of these, except I believe that BlueJeans had more permissions (facilitator, moderator, etc.) Incentivized Helpful? Verified User Chose Zoom Phone zoom is better for mobile working. Incentivized Helpful? Verified User Chose Zoom Phone Zoom Workplace does well with both phone communications, meeting communications, and conference room capabilities. It's chat capabilities are inferior to Microsoft Teams as Teams has a higher integration with other utilized tools. Incentivized Helpful? Verified User Chose Zoom Phone Zoom Workplace beat all competitors on price. Interface was easy to learn and use and we had already tried Zoom Workplace for meetings before adding phone services so we liked the idea of having that integrated in a single service. SMS messaging and interoffice chat became … Incentivized Helpful? Kayla Jane McLaughlin DIRECTOR at ANCHORA GROUP LLC (Wholesale, 11-50 employees) Chose Zoom Phone I joined this company after they had already chosen Zoom Workplace is very functional but too confusing for the ties to our e mail addresses, document sharing, etc...I don't feel great about using it and who sees what. Incentivized Helpful? Verified User Chose Zoom Phone The main reason why we switched to Zoom Phone is because our VOIP system inexplicably went down for almost a month and no one could figure out what was wrong. Lumen was charging way more than Zoom Workplace, but could not get the system to work. Incentivized Helpful? Verified User Chose Zoom Phone I only have experience using Teams as an attendee. I believe the Zoom Workplace platform for meetings is easier to navigate. Incentivized Helpful? Trey Topper Systems Support Generalist in Information Technology at American Bank of Commerce (Banking, 201-500 employees) Chose Zoom Phone We use Teams still for most things, but for video conferencing and phones we use Zoom Workplace because it is much better and more cost effective, hardware wise. Incentivized Helpful? Verified User Chose Zoom Phone Cheaper, faster, easier for the team to adapt to and use. Incentivized Helpful? Tom McAnally Telecommunications Manager in Information Technology at Penn Mutual (Insurance, 1001-5000 employees) Chose Zoom Phone Ease of use, pricing was much better, we had Zoom conferencing already so it made using the phone solution easy as we can use the same Zoom Client. The features were more robust than anything else we had seen for a cloud based telephone system. The troubleshooting tools are … Incentivized Helpful? Bryce Catten IT Systems Architect in Information Technology at MasterControl (Computer Software, 501-1000 employees) Chose Zoom Phone Zoom Phone was much easier to manage and use than Cisco. It also allowed us to get off premises and into the cloud. We chose Zoom to move into the future of phone systems. Zoom Phone/contact center was much easier to setup and use than TalkDesk. It was also quite a bit less … Incentivized Helpful? Verified User Chose Zoom Phone CloudCall had worse call quality, more dropped calls, and no texting function. All three things improved when switching to Zoom Phone. Incentivized Helpful? Verified User Chose Zoom Phone Compared to Mitel, Zoom is a next-generation phone system that is significantly easier to use than Mitel or Teams. Incentivized Helpful? Verified User Chose Zoom Phone They are very comparable. Incentivized Helpful? Ahmed Metwally Director in Information Technology at Lowenstein (Law Practice, 501-1000 employees) Chose Zoom Phone Zoom Phone was the best value and had the richest features. Also, the implementation of Zoom Phone was much easier than the competing products. Incentivized Helpful? DAVE LYONS IT DIrector in Information Technology at Texas Baptists (Religious Institutions, 201-500 employees) Chose Zoom Phone Has all the features plus Zoom Meeting integration. Pricing is very competitive. Zoom Webinar is a cut above similar products, so having them all in the same family makes it easier for our staff, most of whom are not technical. Incentivized Helpful? Wenceslao Unzueta Product Manager in Customer Service at West Telco (Telecommunications, 51-200 employees) Chose Zoom Phone As I mentioned before, the interoperability between Zoom Phone communication channels with Chat and Meeting makes this a good user and customer experience. Incentivized Helpful? Verified User Chose Zoom Phone Zoom outpaces most of the other companies by miles. Teams is a 2nd but it's not even close. Cost of Zoom for longer meetings, more features might turn people off - but it shouldn't because of the actual features and integration (neat bar, Zoom rooms in 365, etc) - others may … Incentivized Helpful? Becky Bobrink Telecom Engineer in Information Technology at Polsinelli PC (Law Practice, 1001-5000 employees) Chose Zoom Phone Users did not like the Jabber chat...found it hard to use and un reliable on mobile. Incentivized Helpful? Verified User Chose Zoom Phone Zoom Phones is simply user-friendly. You don't have to be a computer engineer to use the software. It does exactly what Zoom Phones promises. It saves money from business and personal landline. Which then in hard times is a huge benefit for me. Less bills more work time. Incentivized Helpful? Lonnie Hansen Director of Business Development in Sales at Fuel Sales (E-Learning, 11-50 employees) Chose Zoom Phone This provided similar features and was a better price structure. Incentivized Helpful? Jim Schuman Regional Sales Manager in Sales at American Wood Fibers, Inc. (Paper & Forest Products, 201-500 employees) Chose Zoom Phone Zoom Phone is my primary choice Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

Features

Zoom Phone

Comparison of Cloud PBX features of Zoom Phone
Feature	Zoom Phone 9.5 32 Ratings
Hosted PBX	10.014 Ratings
Multi-level Interactive Voice Response (IVR)	9.619 Ratings
User templates	9.316 Ratings
Call reports	9.420 Ratings
Directory of employee names	9.328 Ratings

Comparison of Call Management features of Zoom Phone
Feature	Zoom Phone 9.2 33 Ratings
Answering rules	9.830 Ratings
Call recording	9.931 Ratings
Call park	9.924 Ratings
Call screening	9.923 Ratings
Message alerts	9.728 Ratings

Comparison of VoIP system collaboration features of Zoom Phone
Feature	Zoom Phone 9.6 21 Ratings
Video conferencing	9.520 Ratings
Audio conferencing	9.520 Ratings
Video screen sharing	9.720 Ratings
Instant messaging	9.717 Ratings

Comparison of Mobile apps features of Zoom Phone
Feature	Zoom Phone 9.9 32 Ratings
Mobile app for iOS	9.928 Ratings
Mobile app for Android	9.922 Ratings

User Ratings
	Zoom Phone
Likelihood to Recommend	9.4 (35 ratings)
Likelihood to Renew	10.0 (1 ratings)
Usability	8.0 (1 ratings)
Support Rating	6.6 (4 ratings)