UiPath Task Capture vs. UserTesting

StepShot is excellent for organizations of any size. Whether you're a solo-entrepreneur who has contractors occasionally help out or a Fortune 500 company, StepShot can help. It offers options to export to Word, PDF, PowerPoint, HTML, WordPress, and even Confluence. With so many output options available, StepShot is excellent for any organization, no matter how simple or complex their document structure is.

Incentivized

When working with general market customers. For example, a person between the ages of 30 and 60 who has a checking account and a mortgage with their primary bank, as long as they don't get too specific about a particular bank.

Incentivized

• The annotations options are fantastic. You can adjust exactly where you want your mouse cursor to show up (if at all) and can create all images for step-by-step
• It has a really nice interface, simple to use.
• It's customizable - you can choose full screen, active area, etc.

Incentivized

• Product Manager who follows up on your UserTesting usage and gives advice/support when you need it.
• UserTesting University is a great platform to learn how to use UT and general information about research.
• UserTesting can find participants quickly, so you won't need to wait long before you can start the analysis.

Incentivized

• It will be good if it is available in web instead of installing on the local device
• Some little changes can be done in the interface to be updated as per trend in market
• Can make the login procedure simple so that it will be good for the new users

Incentivized

• A centralized platform to recommend products and use cases would be handy so that users can suggest what they could use more of.
• Integration with newer payment methods and gift card services could expand the user base.
• Some products are business-critical and thus require sophisticated testing. This service could be added.

Incentivized

I'm actually trying to get a license for my current job at my current company (recently moved to a new company). I gave it this rating because I am about to go to our executive to ask that we purchase it! I know that there will be value because we are forecasting a high volume of research next year

Incentivized

It can be difficult to organize our tests and go back and find information. I think the AI tools are helping and will help with this, but for now it is time consuming to sort through all of the tests and information and then synthesize it and share it with others. It just takes a lot of time.

Incentivized

Never encountered any problems

Incentivized

Perfectly fine. Never had any problems.

Incentivized

I have only run into an issue once, which I believe was due to a newly released feature (cloud storage). I was running into issues with the functionality on my Mac. The team was incredibly helpful in both troubleshooting the issue by jumping on screen sharing sessions, as well as providing multiple releases for me to test to fix the problem!

Incentivized

I've used the "power hour," as I think it's called. This really helped me gain a greater understanding of my specific needs and wants from the platform. This excellent service points to the excellent relationship UserTesting provides its clients. I would recommend this service to any of my colleagues.

Incentivized

From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.

Incentivized

While StepShot provides us with more options for modifying our screen recording and adding helper information for our audience, iSpring is a little more accessible since you can connect directly to YouTube for videos. Since most of our work doesn't require a video tutorial, we are happy with StepShot, but iSpring, like many other screen recorders, is a little more "well rounded" when it comes being able to connect our guides with our intended audience.

Incentivized

UserTesting is probably the most polished with the largest tester pool, fastest turnaround, and great tools for both moderated and unmoderated tests. Userlytics is a solid alternative, especially for the budget-conscious. It supports usability testing on lots of devices, and you can do both moderated and unmoderated sessions. The UI isn’t as seamless as UserTesting’s, but it gets the job done and it's pretty flexible in terms of study setup and participant targeting.
Trymata is the most basic, but it’s relatively straightforward and affordable. You still get session recordings and written responses, but lacks dashboard polish or advanced features. It’s great for smaller teams or one-off tests.

Incentivized

The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.

Incentivized

• This has saved us MANY HOURS in either walking clients through processes in person or having to create a one-off guide through taking screenshots and creating our own documents with the screenshots hand placed.
• Client satisfaction is high when they receive these guides. It is documentation that they can refer to at anytime that is personalized to their use or individual needs.

Incentivized

• We can build tests and gather the insights from those tests to validate our products at a breakneck pace.
• By quickly validating our assumptions, we can adjust or refine our designs to ensure the final results are more user-focused.
• Recently, by testing and comparing two different flows for a form, we were able to create the right solution that gave us better leads compared to the former form. This results in better leads, better data about the user, and better support at the end for this user.

Incentivized