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UJET vs. Zoom Contact Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    UJET

    Score10 out of 10
    N/AUJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A

    Zoom Contact Center

    Score8.2 out of 10
    N/AZoom Contact Center helps businesses deliver prompt, accurate, and highly personalized customer experiences that drive loyalty. It includes intelligent self-service and routing, a unified communications and contact center, and video optimized high-touch engagements.

    $69

    per month per user

    Pricing
    UJETZoom Contact Center
    Editions & Modules
    No answers on this topic
    Essentials
    $69
    per month per user
    Premium
    $99
    per month per user
    Elite
    $149
    per month per user
    Offerings
    Pricing Offerings
    UJETZoom Contact Center
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    UJETZoom Contact Center
    Contact Center Software
    Comparison of Contact Center Software features of UJET and Zoom Contact Center
    Feature
    UJET
    8.3
    2 Ratings
    Zoom Contact Center
    7.5
    11 Ratings
    Agent dashboard9.02 Ratings7.711 Ratings
    Validate callers8.52 Ratings7.18 Ratings
    Outbound response8.52 Ratings7.88 Ratings
    Call forwarding7.01 Ratings7.07 Ratings
    Click-to-call (CTC)8.52 Ratings7.96 Ratings
    Warm transfer9.02 Ratings8.411 Ratings
    Predictive dialing8.52 Ratings7.46 Ratings
    Interactive voice response8.52 Ratings8.39 Ratings
    REST APIs7.01 Ratings6.97 Ratings
    Call scripts7.42 Ratings7.28 Ratings
    Call tracking8.52 Ratings7.311 Ratings
    CRM software integration9.02 Ratings6.86 Ratings
    Multichannel integration00 Ratings8.210 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of UJET and Zoom Contact Center
    Feature
    UJET
    7.9
    1 Ratings
    Zoom Contact Center
    7.8
    10 Ratings
    Inbound call routing7.01 Ratings8.510 Ratings
    Omnichannel inbound routing8.01 Ratings7.98 Ratings
    Recording9.01 Ratings8.69 Ratings
    Quality management8.01 Ratings8.09 Ratings
    Call analytics8.01 Ratings7.510 Ratings
    Historical reporting8.01 Ratings7.310 Ratings
    Live reporting8.01 Ratings7.310 Ratings
    Customer surveys7.01 Ratings8.26 Ratings
    Customer interaction analytics8.01 Ratings7.07 Ratings
    User Ratings
    UJETZoom Contact Center
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.0
    (19 ratings)