User Interviews vs. UserTesting

User Interviews

1 Reviews and Ratings

UserTesting

180 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
User Interviews	Score8.2 out of 10	N/A	User Interviews offers a research platform to provide users a source of truth for participant management. The solution can be used to automate recruiting, scheduling, and contacting research participants. Users can choose to automatically distribute incentives in a selected amount, and participants can redeem their reward in the form of dozens of digital gift cards.	$3,000 per year
UserTesting	Score8 out of 10	N/A	UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.	N/A

Pricing

User Interviews

UserTesting

Recruit - Pay as you Go: $45 (B2C) or $90 (B2B)
per session
Recruit - Starter: $2100 (B2C) or $4200 (B2B)
per year
Research Hub - Essential: $3000
per year
Recruit - Essential: $3900 (B2C) or $7800 (B2B)
per year

No answers on this topic

Pricing Offerings
User Interviews	UserTesting
Free Trial
No	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Community Pulse
Key User Insights
	User Interviews	UserTesting
Considered Both Products	User Interviews No answer on this topic	UserTesting Charlotte Moore UX Researcher in Product Management at Emburse (Computer Software, 501-1000 employees) Chose UserTesting UserTesting is very much a usability testing tool. dscout has much more robust functionality and feels like a more complete user research tool, and I prefer the quality of the panel. However, the UserTesting panel is much larger, and works well when you have lower barriers to … Incentivized Helpful? Anna Baumbach UX Designer at Canadian Real Estate Association (Real Estate, 51-200 employees) Chose UserTesting User Interviews, like the name mentions, is highly focused on exactly that. The issue with this platform is that for any other type of testing you need to purchase third party integrations. This ends up costing more and gets complicated. I do enjoy the tool for what it is but … Incentivized Helpful? Verified User Chose UserTesting UserTesting has the best unmoderated interview set up and it's easy for participants to use as well. Incentivized Helpful? Amy Highland Brand and UX+UI Designer at WIRO Agency (Design, 11-50 employees) Chose UserTesting UserTesting is far more advanced than UserBob. It allows a lot more flexibility in the type of testing we run and specifically how we gather respondents to this. Most tests are unmoderated, similar to Maze, which I would suggest is the most comparable in platform. I find … Incentivized Helpful? Verified User Chose UserTesting I prefer Maze as it is much more intuitive. Incentivized Helpful? Shaina Carvalho Design Lead in Product Management at Lift Ventures (E-Learning, 11-50 employees) Chose UserTesting The large audience pool, unlimited testing and intuitive platform Incentivized Helpful? Juan Oliveira Senior UX Researcher at Gameduell (Computer Games, 201-500 employees) Chose UserTesting The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Conden… Incentivized Helpful? Verified User Chose UserTesting In terms of overall cost and value, UserTesting stacks up well. While the platform's overall usability could be improved, and it lacks certain features that other platforms offer, we could not find a better platform for quick, reliable insights in a recent comparison. Incentivized Helpful? Verified User Chose UserTesting UserTesting's platform is the most comprehensive. While it may not have the best analytics features, survey features, recruitment features, etc, it has everything you need to run evaluative and generative research. Incentivized Helpful? Verified User Chose UserTesting UserTesting is superior because of their vast panel, speed, and intuitiveness. Incentivized Helpful? Verified User Chose UserTesting UserTesting allows for a quicker recruiting process for our studies. Additionally, UserTesting has more unmoderated research features and capabilities. I think that their payment model is also easier than UserInterviews. We typically user UserTesting for reaching our hard to … Incentivized Helpful? Verified User Chose UserTesting More participants in the area we are focusing on Incentivized Helpful?
	Would buy again
	No answers on this topic	No answers on this topic
	Delivers good value for the price
	No answers on this topic	No answers on this topic
	Happy with the feature set
	No answers on this topic	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic	No answers on this topic
	Implementation went as expected
No answers on this topic	No answers on this topic

User Ratings
	User Interviews	UserTesting
Likelihood to Recommend	10.0 (1 ratings)	8.1 (179 ratings)
Likelihood to Renew	- (0 ratings)	8.3 (8 ratings)
Usability	- (0 ratings)	8.1 (157 ratings)
Availability	- (0 ratings)	9.1 (1 ratings)
Performance	- (0 ratings)	9.1 (1 ratings)
Support Rating	- (0 ratings)	8.3 (157 ratings)
Implementation Rating	- (0 ratings)	4.6 (4 ratings)
Configurability	- (0 ratings)	7.3 (1 ratings)
Product Scalability	- (0 ratings)	7.3 (1 ratings)
Vendor post-sale	- (0 ratings)	9.1 (1 ratings)
Vendor pre-sale	- (0 ratings)	9.1 (1 ratings)