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Higher Logic Vanilla vs. Verint Community

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Higher Logic Vanilla

    Score6 out of 10
    N/AHigher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.N/A

    Verint Community

    Score9.9 out of 10
    N/AVerint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.N/A
    Pricing
    Higher Logic VanillaVerint Community
    Editions & Modules
    Essential
    Contact sales team
    Corporate
    Contact sales team
    Enterprise
    Contact sales team
    Enterprise Plus
    Contact sales team
    No answers on this topic
    Offerings
    Pricing Offerings
    Higher Logic VanillaVerint Community
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Higher Logic VanillaVerint Community
    Considered Both Products
    Higher Logic
    No answer on this topic
    Verint
    Chose Verint Community
    Verint Community has an open marketplace that has some really nice widgets and customizations that can come in handy for just about anything that we need. I feel that this platform needs a little bit more polish, especially for the reporting metrics. Also, lot of those widgets …
    Incentivized
    Chose Verint Community
    We selected Verint due to the flexibile UI, the applications included in the licensing fee, ease of launch, price point and access to their support team.
    Incentivized
    Chose Verint Community
    Forum support was the best that we have found for a support community. It was also an easy transition from Jive and provided a level of comfort and ease of use that our community managers were familiar with coming from Jive. Verint Community offerings had everything all the …
    Incentivized
    Chose Verint Community
    I believe Verint Community stacks up very against previous solutions I have worked with. For an externally facing community, I think Jive-X was the best in class for many years, and Verint matches up very well from a features and configuration perspective.

    The other key point …
    Incentivized
    Chose Verint Community
    Verint is easier to use, but we are able to grow our community without limitations. Pricing model is more competitive than the larger platform providers and the professional services and Support services are excellent.
    Incentivized
    Chose Verint Community
    Both Higher Logic and Khoros came in with very few benefits compared to Verint with a much higher price point, and potential for additional expenses. With Verint, we added some initial implementation services but were able to plainly see and understand any future financial …
    Incentivized
    Chose Verint Community
    There are many different enterprise ready community platforms on the market, and each one has its own superpowers. The greatest strength Verint has to offer is the complete control a community leader has over the design of the community to build their vision with few …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    User Ratings
    Higher Logic VanillaVerint Community
    Likelihood to Recommend
    9.0
    (10 ratings)
    10.0
    (31 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (2 ratings)
    Usability
    9.0
    (1 ratings)
    7.5
    (8 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    10.0
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    7.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    10.0
    (1 ratings)