VanillaSoft

VanillaSoft

117 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
VanillaSoft	Score3.7 out of 10	Small Businesses (1-50 employees)	VanillaSoft is a lead optimization platform designed to assist fast-response sales teams in maximizing their conversion rates. By providing a structured and efficient approach to lead management, VanillaSoft aims to ensure that every potential customer receives the attention they deserve. This platform is beneficial for sales teams that operate in high-pressure environments where timely follow-ups can significantly impact sales outcomes. The primary audience for VanillaSoft…	N/A

Pricing

VanillaSoft

No answers on this topic

Pricing Offerings
VanillaSoft
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

No setup fee

VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

Community Pulse
Key User Insights
	VanillaSoft
Considered Both Products	VanillaSoft Verified User Chose VanillaSoft Simply put, VanillaSoft is a better value for your dollar than any CRM I have tried on the market. Although Salesforce is a good product, it is way too expensive for many small to medium-sized businesses. VanillaSoft offers a premiere CRM experience that businesses of any size … Incentivized Helpful? Tomas Aguerrebehere Supplier Relations Manager LATAM at Expereo (Telecommunications, 201-500 employees) Chose VanillaSoft We've evaluated Salesloft instead of VanillaSoft as they had similar features that we were looking for. We decided on VanillaSoft as we had better close references from it, but we didn't find any issue with Salesloft. Incentivized Helpful? Verified User Chose VanillaSoft VanillaSoft is a lot easier to use and manage (from the admin perspective) when compared to using Salesloft or Outreach. Since our main requirement was related to customization of the whole product, VanillaSoft hit the nail hard at the right place and the right time for us. … Incentivized Helpful? Stacy Venditto Marketing Director in Marketing at Agile Network (Information Technology & Services, 51-200 employees) Chose VanillaSoft VanillaSoft differs from other solutions in cost, ease of use, and implementation. Incentivized Helpful? Moses Thien Co-Founder in Customer Service at Automate Accelerator (Marketing & Advertising, 1-10 employees) Chose VanillaSoft VanillaSoft has more internal functionality than ring central. It has an easy learning process for our virtual assistants and allows for immediate implementation. It allows for us to check our staffs' productivity and keep things in check. Also, it makes dialing really really … Incentivized Helpful? Verified User Chose VanillaSoft VanillaSoft stacks up against Microsoft Power BI very well by allowing the data visualization in a more effective way, Power BI has positioned itself as one of the more robust and intuitive tools for business intelligence and data presentation. VanillaSoft and Microsoft Power BI… Incentivized Helpful? Verified User Chose VanillaSoft VanillaSoft has very similar offerings to Outreach in terms of usability and opportunities for streamlined prospect engagement. The main differences lie with their user experience, customer service, and how information is presented through the platform in terms of knowledge … Incentivized Helpful? Justin Colvin Owner/Agent in Sales at The Medicare Help Desk (Insurance, 1-10 employees) Chose VanillaSoft VS could add the hard copy mail correspondence to be more on the same level with Rocket Referrals. Also the ability to send out testimonial/review requests would be another nice addition for VS. Incentivized Helpful? Shaun Krogulski Senior Business Analyst in Information Technology at Wisconsin Foundation and Alumni Association (Education Management, 201-500 employees) Chose VanillaSoft The companies we evaluated are not on the list you provided. VanillaSoft was selected due to its flexibility and other stewardship connection streams. Incentivized Helpful? Eric Rabinowitz Owner in Corporate at Nurture Marketing (Marketing & Advertising, 11-50 employees) Chose VanillaSoft I forgot the name of the product but it was not suited well for agencies. Incentivized Helpful? Greg Brousse Class Officer, Undergraduate Reunions, Tulane Fund at Tulane University (Higher Education, 5001-10,000 employees) Chose VanillaSoft Ruffalo Noel Levitz Engage was the previous platform used. VanillaSoft is much more user-friendly and allows in-house customization and implementation reducing costs. Incentivized Helpful? Neil Sipe Internet Marketing Manager in Marketing at Rogers Property Group (Real Estate, 11-50 employees) Chose VanillaSoft VanillaSoft is easy to use and set up. It does not require any coding or complicated setup. The dashboard is pretty straightforward. Incentivized Helpful? Verified User Chose VanillaSoft It's been so many years since I've used the others, but the VanillaSoft is well above and beyond the two I listed. The ease of functions, flexibility in setup, and the outbound calling and email features are leaps and bounds above the others. I could not see ever going back to … Incentivized Helpful? Verified User Chose VanillaSoft I cannot recall which other products we considered so many years ago, but VanillaSoft has been a great choice. We have been so impressed with their Support team's responsiveness. Incentivized Helpful? Verified User Chose VanillaSoft I have not been able to use any other systems like VanillaSoft and I am actually very happy about that. VanillaSoft does any and everything I need it to in order to work. What I like best about VanillaSoft is that it is so easy to navigate the system by the categories, … Incentivized Helpful? Chino Chikwere Call Center Representative in Customer Service at Education Affiliates (Education Management, 1001-5000 employees) Chose VanillaSoft I have not used any other products like VanillaSoft. Since I have been with my company we have only operated with VanillaSoft. I assume this is because of the many benefits that come with working with VanillaSoft and lack of issues experienced over the years. I hope to continue … Incentivized Helpful? Joe Sego National Director of Call Center Services in Sales at Education Affiliates (Education Management, 1001-5000 employees) Chose VanillaSoft VanillaSoft is far more user friendly than any other CRM I have ever used. With GoldMine, CampusNexus, etc., we were never able to make changes ourselves. Any changes had to be made by developers. With VanillaSoft, you can completely customize the experience yourself and you … Incentivized Helpful? Shannon Inman Customer Service Representative in Customer Service at Education Affiliates (Education Management, 51-200 employees) Chose VanillaSoft VanillaSoft is used for a different purpose than Revolution EHR, so it's hard to compare the two. VanillaSoft has been easier to learn how to use though. Incentivized Helpful? Verified User Chose VanillaSoft I haven't used any other products Incentivized Helpful? Verified User Chose VanillaSoft VanillaSoft is so much better than ViciDial overall. Incentivized Helpful? Bob Brooks SDR in Sales at Salesroads (Outsourcing/Offshoring, 11-50 employees) Chose VanillaSoft All these systems were great, but VanillaSoft in my opinion is less complicated, easier to use and navigate, as well as VanillaSoft is just as productive, fast and effective as the others are. Their customer support is second to none. I feel very very confident in trusting … Incentivized Helpful? Verified User Chose VanillaSoft VanillaSoft is the best sales-call data system. No other program keeps the salespeople as focused. Incentivized Helpful? Diane Hale Area Developer/Sales Representative in Customer Service at Concrete Development / Clifrock Outdoor Living (Building Materials, 11-50 employees) Chose VanillaSoft VanillaSoft fits well with our smaller organization. It's user-friendly and easy to navigate. I will be exploring the rest of the features to train my team to get the most functionality it has to offer for us. I really like using the VS Connect as I've never used that type of … Incentivized Helpful? Verified User Chose VanillaSoft I have used Salesforce but feel that it is an old outdated platform. VanillaSoft has more capabilities that make it easy to do all your work from one platform. It's easy to see who you have contacted and what you did in your daily work. It has helped me build my pipeline fast … Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

User Ratings
	VanillaSoft
Likelihood to Recommend	8.3 (88 ratings)
Likelihood to Renew	9.0 (3 ratings)
Usability	9.0 (3 ratings)
Availability	9.0 (2 ratings)
Performance	9.0 (2 ratings)
Support Rating	8.9 (3 ratings)
In-Person Training	9.0 (2 ratings)
Online Training	9.0 (1 ratings)
Implementation Rating	9.0 (3 ratings)
Configurability	9.0 (1 ratings)
Ease of integration	9.0 (1 ratings)
Product Scalability	9.0 (2 ratings)
Vendor post-sale	9.0 (2 ratings)
Vendor pre-sale	9.0 (2 ratings)