TrustRadius: an HG Insights company

vCita vs. Zoho CRM

Save this comparison

Save this comparison

vCita

15 Reviews and Ratings

Zoho CRM

974 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    vCita

    Score8.5 out of 10
    		N/AvCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…

    $29

    per month

    Zoho CRM

    Score8.7 out of 10
    		N/AZoho CRM is a simple, very low-cost CRM option for the smaller end of the SMB segment. The product has several useful integrations with other products, including QuickBooks, and Google Apps and Google Docs. The product also has an integrated project management module.

    $14

    per month

    Pricing
    vCitaZoho CRM
    Editions & Modules
    Essentials
    $29
    per month
    Business
    $59
    per month
    Platinum
    $99
    per month
    Standard
    $14.00
    Per User/Per Month
    Professional
    $23.00
    Per User/Per Month
    Enterprise
    $40.00
    Per User/Per Month
    Ultimate
    $52.00
    Per User/Per Month
    Plus
    $57.00
    Per User/Per Month
    Offerings
    Pricing Offerings
    vCitaZoho CRM
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$14 /user/month
    Additional Details——
    More Pricing Information
    Community Pulse
    vCitaZoho CRM
    Considered Both Products
    WiseStamp
    David Cook
    Owner in Information Technology at Frontier PC Tutoring (Education Management, 1-10 employees)
    Chose vCita
    vCita is a platform which is still developing and falls short of dedicated CRM platforms in some ways however it shines where it counts for any business wanting to provide more power to their customer to make bookings and manage their profile. Other platforms such as Insightly …
    Incentivized
    Josh Randall
    Co-owner, Operations & Marketing Manager in Marketing at Mountain Glen RV Park & Campground (Recreational Facilities and Services, 1-10 employees)
    Chose vCita
    vCita is a much more simple than Zoho. Zoho is a full-blown CRM which we didn't need.
    Incentivized
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    vCitaZoho CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of vCita and Zoho CRM
    Feature
    vCita
    8.8
    5 Ratings
    Zoho CRM
    8.5
    288 Ratings
    Customer data management / contact management9.55 Ratings8.5279 Ratings
    Workflow management8.04 Ratings8.3266 Ratings
    Territory management00 Ratings8.7196 Ratings
    Opportunity management00 Ratings8.7253 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings8.8248 Ratings
    Contract management00 Ratings8.7203 Ratings
    Quote & order management00 Ratings8.1203 Ratings
    Interaction tracking00 Ratings8.1249 Ratings
    Channel / partner relationship management00 Ratings8.4192 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of vCita and Zoho CRM
    Feature
    vCita
    7.0
    3 Ratings
    Zoho CRM
    8.6
    266 Ratings
    Email marketing7.03 Ratings8.5219 Ratings
    Lead management00 Ratings8.6261 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of vCita and Zoho CRM
    Feature
    vCita
    8.0
    5 Ratings
    Zoho CRM
    8.4
    263 Ratings
    Billing and invoicing management9.05 Ratings8.3180 Ratings
    Reporting7.03 Ratings8.5242 Ratings
    Task management00 Ratings8.5248 Ratings
    Customization
    Comparison of Customization features of vCita and Zoho CRM
    Feature
    vCita
    6.8
    7 Ratings
    Zoho CRM
    8.3
    277 Ratings
    Custom fields6.67 Ratings8.4275 Ratings
    API for custom integration7.02 Ratings8.4203 Ratings
    Custom objects00 Ratings8.2222 Ratings
    Scripting environment00 Ratings8.3178 Ratings
    Platform
    Comparison of Platform features of vCita and Zoho CRM
    Feature
    vCita
    8.6
    7 Ratings
    Zoho CRM
    8.7
    230 Ratings
    Mobile access8.67 Ratings8.7230 Ratings
    Security
    Comparison of Security features of vCita and Zoho CRM
    Feature
    vCita
    9.7
    6 Ratings
    Zoho CRM
    8.4
    266 Ratings
    Role-based user permissions9.76 Ratings8.5261 Ratings
    Single sign-on capability00 Ratings8.4231 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of vCita and Zoho CRM
    Feature
    vCita
    -
    Ratings
    Zoho CRM
    8.4
    221 Ratings
    Case management00 Ratings8.5213 Ratings
    Call center management00 Ratings8.1172 Ratings
    Help desk management00 Ratings8.5189 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of vCita and Zoho CRM
    Feature
    vCita
    -
    Ratings
    Zoho CRM
    8.5
    258 Ratings
    Forecasting00 Ratings8.5216 Ratings
    Pipeline visualization00 Ratings8.4235 Ratings
    Customizable reports00 Ratings8.6249 Ratings
    Social CRM
    Comparison of Social CRM features of vCita and Zoho CRM
    Feature
    vCita
    -
    Ratings
    Zoho CRM
    8.4
    165 Ratings
    Social data00 Ratings8.3164 Ratings
    Social engagement00 Ratings8.4156 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of vCita and Zoho CRM
    Feature
    vCita
    -
    Ratings
    Zoho CRM
    8.7
    210 Ratings
    Marketing automation00 Ratings8.7207 Ratings
    Compensation management00 Ratings8.6138 Ratings
    User Ratings
    vCitaZoho CRM
    Likelihood to Recommend
    9.7
    (10 ratings)
    8.6
    (312 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.6
    (42 ratings)
    Usability
    9.5
    (4 ratings)
    7.8
    (172 ratings)
    Availability
    -
    (0 ratings)
    8.8
    (7 ratings)
    Performance
    -
    (0 ratings)
    8.5
    (8 ratings)
    Support Rating
    8.5
    (4 ratings)
    6.1
    (69 ratings)
    In-Person Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    5.5
    (8 ratings)
    Implementation Rating
    -
    (0 ratings)
    5.6
    (16 ratings)
    Configurability
    -
    (0 ratings)
    5.1
    (114 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.5
    (21 ratings)
    Ease of integration
    -
    (0 ratings)
    7.2
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    5.7
    (6 ratings)
    Professional Services
    -
    (0 ratings)
    8.3
    (7 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.7
    (13 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.8
    (13 ratings)