Veradigm Practice Management vs. Therabill by WebPT

I have been using Allscripts Practice Management at Concentra for about 2.5 years after they acquired US Healthworks. It has been a revelation so much so that I forget what we used at USHW. I know that the system we had was not comprehensive enough that we had to still use paper files and we could not access any other providers' reports. Allscripts allows a group practice to access every report, imaging, and employer communcations for each patient. It's very powerful for a large multi-center medical practice. It would be too complicated for smaller groups.

Incentivized

Therabill is great for small clinic practices because the functions save time, organize billing, and make tracking financials much easier. Reports are easily accessible and easy to read, saving time with tracking . I think that Therabill is suitable for large and small clinics, time saver! I can't really see a scenario where a clinic would not benefit from Therabill.

Incentivized

• Easy to combine data and reports.
• Submit claims for reimbursement.
• Edit and review patient data in patient accounts.

Incentivized

• Organizes workflow
• Reports to help analyze financials
• All in one for billing multiple insurances
• Customer Service

Incentivized

• Upgrades
• Support
• Timely Responses to support requests.

Incentivized

• While knowledgeable, support agents don't seem to speak English as a primary language, so communication can be difficult at times
• I feel billing secondary insurance is really tedious, having to submit it patient by patient
• Handling claim denials, corrected claims, and resubmissions is incredibly tedious and difficult, in my experience, requiring a great deal of time and moving across the site to handle one claim at a time

Incentivized

We are actually looking at other options - unsure whether we will continue

Incentivized

Moving away from paper reports is a little hard at first like ripping off a bandaid, but once you're fully integrated, it's just so much easier to see all your work over time and access reports, schedules, and all pertinent employment information for each patient. Not having to deal with paper files just changes the office completely.

Incentivized

The UI is fairly user-friendly and finding what you need on the site isn't that difficult. Once set up, EDI and ERA receipt works smoothly and payment posting from ERAs is straightforward and simple for the most part. But handling claim denials, corrections, and resubmissions is incredibly difficult. It is not only difficult to find and sort them, but to send them out for reprocessing as well.

Incentivized

I'm actually not sure if we call Allscripts support or our own support team with superusers. There never seems to be a problem that can't be fixed right away. The biggest problem you can have is when you start a report when the patient hasn't been checked in. I know how to fix it myself now, but it takes a few minutes with support when you need them to back it out.

Incentivized

Chat is great but often not working or very slow responses. Can't easily talk to a person about issues and emails are very slow to get answered

Incentivized

Centricity is much more difficult to get support for in my experience.

Incentivized

Our previous billing software was Tiger Misys and Payerpath by Allscripts. Both were very antiquated means of managing claims and payments. Therabill by WebPT at least is modern and functions far more simply and is more user-friendly. That said, we have since moved to Prompt EMR, which while the user interface is less intuitive, the functionality is far more streamlined and efficient for a clinic of our size.

Incentivized

• I am only a user but it's easy to assume that this program is very expensive.
• Access to reports across all providers is game-changing.
• Helping the patient navigate care by seeing not just reports but scheduled visits is also a major plus.

Incentivized

• Increased ease with financials year over year
• easy to track profits
• easy to track busy seasons

Incentivized