| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Khoros Service | Score8.9 out of 10 | Enterprise companies (1,001+ employees) | Khoros Service offers omnichannel engagement on publicly available channels like social, digital, chat, and voice, as well as owned online communities like Khoros Communities. The solution offers 1-to-1 and 1-to-many engagement with customers and consumers, bringing together automation through bots and human agents. Customer inquiries and support-related conversations can be routed and prioritized based on a variety of parameters, and the robust agent desktop solution… | N/A |
 Verint Channel Automation | Score8 out of 10 | Mid-Size Companies (51-1,000 employees) | Verint Channel Automation is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows. | N/A |
| Khoros Service | Verint Channel Automation | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | Optional | Optional | ||||||||||||||
| Additional Details | Pricing is variable based on the needs of the customer. | — | ||||||||||||||
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| Khoros Service | Verint Channel Automation | |
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| Considered Both Products | Chose Khoros Service All of these tools claim to handle Social Care, and some may do an okay job at it. However, Khoros Care was developed with the agent experience and customer experience in mind, and with scalability in mind. It's very clear that one tool is superior above all, and that others … Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose Khoros Service When selecting a system we looked at Conversocial, Spark Central, and Khoros. Overall Khoros had the best combination of items that we were looking for. Khoros' pricing was competitive which was great to see, versus coming way above competitors. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info | No answer on this topic |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Khoros Service | Verint Channel Automation | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 8.2 |
| Likelihood to Renew | 8.2 | 9.1 |
| Usability | 7.3 | 8.2 |
| Availability | 9.0 | 8.7 |
| Performance | 9.0 | 8.5 |
| Support Rating | 8.1 | 8.2 |
| In-Person Training | 9.0 | 9.1 |
| Online Training | 7.3 | 9.1 |
| Implementation Rating | 7.6 | 9.1 |
| Product Scalability | 8.3 | - |
