Verint Workforce Engagement (discontinued) vs. Verint Workforce Management
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Verint Workforce Engagement (discontinued) | Score6.9 out of 10 | N/A | Verint Workforce Engagement (formerly Workforce Optimization) was a suite of software, combines workforce management capabilities and analytics. The suite included Verint Knowledge Management, Verint Automated Quality Management (for agent improvement), and speech analytics capabilities. The product is discontinued. | N/A |
 Verint Workforce Management | Score8.2 out of 10 | N/A | Verint® Workforce Management™ (WFM) is a cloud application that uses automation to simplify forecasting and scheduling of employees and bots across the enterprise, including contact centers, back offices and branch/service locations. The solution scales to accommodate a varying number of employees, channels, locations, time zones, schedule types, and request automation to meet the needs of mid-sized to global enterprise organizations. Verint removes the… | N/A |
| Verint Workforce Engagement (discontinued) | Verint Workforce Management | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic |
| ||||||||||||||
| Offerings |
| |||||||||||||||
| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Verint offers a named user pricing model with SaaS and on-premise delivery methods. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Verint Workforce Engagement (discontinued) | Verint Workforce Management | |||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Workforce Management Software Features |
| |||||||||||||||||||||||||||||||
| Verint Workforce Engagement (discontinued) | Verint Workforce Management | |
|---|---|---|
| Likelihood to Recommend | 8.5 | 8.2 |
| Likelihood to Renew | 7.2 | 8.4 |
| Usability | 8.0 | 7.6 |
| Support Rating | 9.0 | 6.8 |
| In-Person Training | - | 6.4 |
| Online Training | - | 7.3 |
| Implementation Rating | 8.0 | 6.2 |