| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Verint Workforce Management Professional | Score7.5 out of 10 | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
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| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | No setup fee | ||||||||||
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| Verint Workforce Management Professional | |
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| Considered Both Products | Chose Verint Workforce Management Professional I was not part of the selection process and prefer Calabrio ONE Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info Chose Verint Workforce Management Professional I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time. Invited by the Vendor A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | |
| Would buy again | |
No answers on this topic | |
| Delivers good value for the price | |
No answers on this topic | |
| Happy with the feature set | |
No answers on this topic | |
| Lived up to sales and marketing promises | |
No answers on this topic | |
| Implementation went as expected | |
No answers on this topic | |
| Verint Workforce Management Professional | |
|---|---|
| Likelihood to Recommend | 7.5 |
| Likelihood to Renew | 8.9 |
| Usability | 6.2 |
| Support Rating | 5.0 |
