| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Alvaria Workforce | Score7 out of 10 | N/A | Alvaria Workforce (formerly Aspect Workforce Management), is a suite of software which combines call center workforce management with advanced analytics features like call recording, speech analytics, eLearning for training, data sharing for schedule optimization across call center or branch locations, and desktop analytics for monitoring and analyzing discrete actions like employee keystrokes and application usage. The Basic, Advanced, and Enterprise tiers include… | N/A |
 Verint Workforce Management | Score8.2 out of 10 | N/A | Verint® Workforce Management™ (WFM) is a cloud application that uses automation to simplify forecasting and scheduling of employees and bots across the enterprise, including contact centers, back offices and branch/service locations. The solution scales to accommodate a varying number of employees, channels, locations, time zones, schedule types, and request automation to meet the needs of mid-sized to global enterprise organizations. Verint removes the… | N/A |
| Alvaria Workforce | Verint Workforce Management | |||||||||||||||
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| Editions & Modules | No answers on this topic |
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| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | Verint offers a named user pricing model with SaaS and on-premise delivery methods. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Alvaria Workforce | Verint Workforce Management | |
|---|---|---|
| Considered Both Products | No answer on this topic | Chose Verint Workforce Management Every workforce management platform has it's pluses and opportunities. Verint seems to stand out most with it's scheduling capabilities. Invited by TrustRadius (TR) on Vendor's Behalf A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| Alvaria Workforce | Verint Workforce Management | |||||||||||||||||||||||||||||||
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| Workforce Management Software Features |
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| Alvaria Workforce | Verint Workforce Management | |
|---|---|---|
| Likelihood to Recommend | 9.0 | 8.2 |
| Likelihood to Renew | 8.6 | 8.4 |
| Usability | 8.0 | 7.6 |
| Support Rating | 8.0 | 6.8 |
| In-Person Training | - | 6.4 |
| Online Training | - | 7.3 |
| Implementation Rating | 9.0 | 6.2 |
