Vimeo vs. Wistia

Name: What's the best Video Platform? YouTube vs Wistia vs Vimeo
Uploaded: 2021-03-05T19:30:09.000Z
Duration: 6 min 44 s
Description: More businesses than ever are making video content, but it can be tricky to decide what the best place is to upload your videos! We discuss the top 3 video marketing tools and where they excel.

Vimeo

167 Reviews and Ratings

Wistia

146 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Vimeo	Score 8.7 out of 10	N/A	Vimeo is a video experience platform. They enable anyone to create high-quality video experiences to connect and bring ideas to life. They proudly serve their growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world's largest companies.	$9 per month
Wistia	Score 9.8 out of 10	N/A	Wistia is a video marketing platform that helps teams create, host, market, and measure their videos and webinars. Wistia is used to create professional videos, host webinars, collect and send leads to a connected marketing automation platform. Wistia additionally offers customers support and educational resources.	$0 up to 10 videos

Pricing

Vimeo

Wistia

Editions & Modules

Starter: $9
per month
Standard: $25
per month
Advanced: $65
per month
Enterprise: Contact sales

Free: $0
up to 10 videos
Plus: $24
per month
Pro Plan: $99
per month
Advanced Plan: $399
per month

Offerings

Pricing Offerings
Vimeo	Wistia
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

—

20% discount for annual pricing.

More Pricing Information

Community Pulse
	Vimeo	Wistia
Considered Both Products	Vimeo Guto Amorim Post-Prod Manager Chose Vimeo It's more adapted to our main use cases. Incentivized Helpful? David Calvert Pastor for Creative Arts Chose Vimeo Vimeo has a more secure hosting environment than Facebook Live. We can push to Facebook from Vimeo, so that eliminated the need for Facebook alone. YouTube has too many ad interactions, and too many suggested videos on the sidebar, so the Vimeo site has a cleaner and more … Incentivized Helpful? KW Keith Webster Clinical Project Manager Chose Vimeo It is a similar alternative to Vimeo. It is a cloud-based video platform that offers a suite of tools for businesses to manage, deliver, and monetize their video content. Incentivized Helpful? Tara Brueske Booking and Vocal Coaching Chose Vimeo Vimeo is more reasonably priced and a little more user-friendly. Plus, I like the look of it and that I can use it at a price that doesn't break the bank for a small business like mine. It seems to have more features than these other platforms, so you don't have to have so many … Incentivized Helpful? Tom McGuire Senior Director of Strategic Communications Chose Vimeo We have used You Tube, but do not like that an add for ANYTHING may pop up before your video plays. In a setting where there are parents/families or members of our leadership group this can and has led to some very awkward moments that we have had to try and laugh off. Incentivized Helpful? MK Moustafa Kamel SVP, Training and Marketing Chose Vimeo The only thing was the ability to stream pre-recorded videos hosted on Vimeo which recently totally failed to deliver and that's why we are leaving. Incentivized Helpful? Fred Xorla Adzoyi Programs Director, Agriculture Chose Vimeo The privacy guarantees and assurances provided by Vimeo was the key factor in choosing Vimeo. Incentivized Helpful? Verified User Anonymous Chose Vimeo Cinesend is a MUCH slicker platform. It integrates well with our website, and provides a much better branded experience. It costs slightly less, and provides much better access to information and user control. If you have a reasonable level of website knowledge in your company, … Incentivized Helpful? Verified User Anonymous Chose Vimeo Youtube does not have the ability to livestream from anything other than your computer unless you have more than 1,000 subscribers. Vimeo on the other hand allow you to livestream from mobile, camera etc, you just have to subscribe. Wistia does not have livestream capability. Incentivized Helpful? Marquita Angelina Digital Project Manager Chose Vimeo We are currently looking at Dacast as an alternative option to Vimeo for many obvious reasons. However, we have not tried Dacast yet, we will be doing a free trial next week. While they offer a lower storage that Vimeo, and cost about 400 more per year than Vimeo, they offer … Incentivized Helpful? Marissa Roth Associate Director of Chapter Services Chose Vimeo Vimeo leaves ClickMeeting in the dust when comparing compatibility on social media and other platforms. Vimeo has also been proven to be much more customizable. In ClickMeeting for example, video formatting may be changed if a certain font is not recognized by ClickMeeting. It … Incentivized Helpful? Verified User Anonymous Chose Vimeo We publish our films to Vimeo and YouTube, but our films come first to Vimeo by way of Frame.Io, which is our client editing platform. The videos move over from Frame.Io to Vimeo effortlessly, with longer films moving slowly and shorter films moving quickly. After the films are … Incentivized Helpful? Jonah Dempcy Web & Mobile Developer Chose Vimeo For our business applications, the primary competitor to Vimeo is YouTube, although Dailymotion is arguably a competitor for some of our business applications, though not others. The most complete full-featured competitor for our business use cases is YouTube, and I think Vimeo … Incentivized Helpful? Julianna Oates Client Success Manager Chose Vimeo We also use YouTube to publish our films, but that is more for SEO sake than for everyday use. Vimeo is the primary way we share films whether via the direct URL or by sharing the video link on our social media. Incentivized Helpful? Verified User Anonymous Chose Vimeo Dropbox takes much longer to upload than Vimeo. Vimeo is much more user-friendly and allows for more customization. Incentivized Helpful? Verified User Anonymous Chose Vimeo We also use Youtube to host our videos, but rely principally on Vimeo for hosting them to our site and sharing them with others. Vimeo has a great feature where it allows you to update a video if you ever make changes to it. While the video file changes, the URL and all embeds … Incentivized Helpful? Matthew Dilworth Demand Generation Marketer Chose Vimeo Similar in nature. Integration with MAP and SFDC were a bit more built out and native with Wistia. Folder management is on par with both. Incentivized Helpful? Verified User Anonymous Chose Vimeo Vimeo is best suited for internal video sharing and proofing as well as video storage for creatives, such as video editors and marketers. I think most organizations who need a simple, lightweight access-controlled video sharing platform should use Vimeo since it is easy enough … Incentivized Helpful? Verified User Anonymous Chose Vimeo We've tried YouTube in the past, and it's just not as good as Vimeo. Vimeo is a software that's built for professionals. And while it doesn't have the "marketability" of Youtube, it looks and FEELS better than a traditional YouTube setting, which is quickly becoming a platform … Incentivized Helpful? Hanaa Ibham Manager - Video Team Chose Vimeo YouTube was the platform we primarily used previously, after having restrictions and having locked out of a couple of accounts we needed a better platform. We also lost some of our videos. We also have an internal app to track client videos and Vimeo supported it better. With … Incentivized Helpful? Verified User Anonymous Chose Vimeo The only competitor we've used to Vimeo is YouTube. Both offer embedded players, basic view counts, etc... but Vimeo has (in my opinion) easier customization for embed options, security features, and thumbnail selection. Youtube has a better recommendation system and the … Incentivized Helpful? Mark Nowowiejski Sr. Instructional Designer Chose Vimeo In higher ed we have a couple of options that integrate directly with our LMS (Blackboard/Canvas) that are comparable. Kaltura is outstanding but it's very expensive whereas I've found Viddler(and YouTube) to be much more simplistic. I've worked with other tools that want to … Incentivized Helpful? Michael Ball-Marian Intrapreneur, Internal Startup Co-Founder Chose Vimeo I recall that we looked at YouTube and Wistia. We were looking for a solid, no-frills solution to host and embed videos within our application, and Vimeo just seemed to do that the best, and at the best price. Incentivized Helpful? Rajiv Chidambaram, BE, MBA Marketing Manager Chose Vimeo We use Zoom for a lot of recordings (webinars, videos, etc.) but it doesn't stack up to Vimeo Pro in terms of features and functionality. So we just use Zoom for recording purposes now. Incentivized Helpful? Mike Wittenstein Founder + Managing Partner Chose Vimeo In my opinion, Vimeo Pro beats these competing products hands down because it has customizable features and just for video. The other services treat your videos only as files (indistinguishable from other file types except by their extension and preview). The ability to offer … Incentivized Helpful?	Wistia Verified User Anonymous Chose Wistia Vidyard was much more expensive even though it has tighter integration with HubSpot. This put Wistia in a better category from a cost perspective because most of the heavy lifting with automation is handled on the HubSpot side of things. Vidyard also felt like it was geared to … Incentivized Helpful? Rebecca Pierce Murray Director/Producer/Trainer/Virtual Image Master Chose Wistia Wistia is for business. Period. Vimeo has none of the benefits for a business that Wistia offers. The SEO value and SUPER FAST playback speed are essential. Wistia has it all. Personally, I can rarely get thought a video if hosted on Vimeo because of the glitchy playback and … Incentivized Helpful? JC Justin Chidester Owner Chose Wistia I found Vidyard to be a tad clunky, at least when I tried to use it. Vimeo's design features didn't seem as modern to me and didn't integrate as well with other apps/website platforms, at least when I was investigating a video hosting platform. Wistia is more expensive than … Incentivized Helpful? RG Richard Guay Assistant to Editorial Staff of TutsPlus Chose Wistia Wistia is much easier to integrate into our site than using S3 directly. Incentivized Helpful? Verified User Anonymous Chose Wistia I wasn't part of the selection process. Incentivized Helpful? Verified User Anonymous Chose Wistia We've used Youtube in the past, and still use it to host some videos today, but we didn't like how mainstream it feels when you embed it on a website. For one thing, you can't customize the appearance so it feels out of place with our branding and color scheme on our website … Incentivized Helpful? Joey Harman Sales Assistant Manager - Project Consultant Chose Wistia Honestly, I haven't gotten too in-depth yet, but that is the closest thing. Gotta give that point to Wistia, though, still because in my experience, at least, trying to learn Vidyard's features did not seem to be the right path at the time when Wistia was not causing any … Incentivized Helpful? Veronika Vebere Head of Demand Generation Chose Wistia Tettra, Crazy Egg and Pendo.io Incentivized Helpful? Verified User Anonymous Chose Wistia Vimeo is less customizable. They both offer a free plan and paid premium plans. Vimeo doesn't have the A/B testing and ability to focus on the marketing aspect of the videos to obtain more revenue. The CTAs are much better in Wistia and are much easier to work with. Incentivized Helpful? Eric Serdar Product Marketing Manager Chose Wistia Wistia had the best site speed performance out of these competitors and had the most functionality. We really loved the ability to track usage and plays on the videos, the lead capturing, bookmarking, CTA build-outs, and all of the customizations we could do with it compared to … Incentivized Helpful? Josh Rizzo Marketing Director Chose Wistia Wistia is pretty comparable to Vimeo but it seems to cost more for the same features. I liked the Wistia brand and the great educational and entertaining content they produce which is largely why we chose Wistia. With a smaller budget, I would probably go with Vimeo next time … Incentivized Helpful? Verified User Anonymous Chose Wistia Prices are better. No useless options. Easier to use Incentivized Helpful? Verified User Anonymous Chose Wistia Wistia offers more features overall and a better interface. I have found that they have the best analytics and provide helpful insights into the performance of each video. You can integrate incredibly easy into websites, without technical savvy or any kind of expertise with … Incentivized Helpful? Jonathan Eichorst Director Digital Strategy Chose Wistia Wistia proved to strike a balance between features, support, reliability, and ease of use. Some offer deeper features, but require much more of executional teams, which increases drag and friction in continually distributing new content. Incentivized Helpful? Robert Donnell Sales And Marketing Specialist helping business owners acquire new customers Chose Wistia We have used Wistia so long I can't remember. Incentivized Helpful? Jolynn Marcum Training Department Manager Chose Wistia Wistia is much more user friendly and gives the ability to replace videos. Also the the statistics were easier to access and use with Wistia. Incentivized Helpful? Verified User Anonymous Chose Wistia We haven't really explored other products. I've been using Wistia for so long that there was nothing like Wistia when I started. It's still a solid product for a good price. Incentivized Helpful? Verified User Anonymous Chose Wistia In the past we have tried to host some of our video content in Dropbox. Wistia has proven to be a much better solution as it allows for much more flexibility in sharing the content externally and also having an easy interface for admin users to add and locate video content. Incentivized Helpful? Josh Singer Marketing Manager Chose Wistia I have used Vimeo as an alternative, and I prefer Wistia for marketing and embedding videos on my site. I also use YouTube, of course. Incentivized Helpful? Elyse Meyer President & Founder Chose Wistia Wistia provides the functionality that most companies need for video marketing and video hosting/analytics. When we compared with Vidyard, the cost of Vidyard was far higher, but the functionality did not seem to be much more advanced than Wistia. Wistia seems to be a good … Incentivized Helpful? Will Goad Sr Director of Implementation Chose Wistia Wistia is slightly more expensive, but the metrics/data provided, combined with the ease of use, makes it the perfect choice for us. Being able to break videos into series/projects is very useful. Additionally, the chapter feature makes it easy to allow users to watch all or … Incentivized Helpful? Brad Parler Creative Director Chose Wistia We looked at self-hosting videos on our client sites using AWS and Cloudflare, but we really didn't want to have to code our own product or have to deal with server configurations. Wistia made it simple to sign-up, upload, and start embedding our content on our sites. We also … Incentivized Helpful? Ian Nate Digital Marketing Operations Manager Chose Wistia Vimeo Pro works well for artistic folks, those on a budget, or those not looking to leverage video for demand gen or lead capture. It served us well for a while, but just wasn't cutting it. Wistia has more on the integrations end than Vimeo, and we have benefitted the most from … Incentivized Helpful? Brent Polson Marketing and Communications Manager Chose Wistia We have found that many companies do not whitelist YouTube, and it is against policy to access the channel. By using Wistia, we can get around that predicament. Incentivized Helpful? Nivas Ravichandran Product Marketing - Freshsales SaaS CRM Chose Wistia Wistia was our default choice because of the popularity and the quality of videos generated by the team. We did not evaluate other software platforms and directly went with Wistia. Incentivized Helpful?

TrustRadius Insights
	Vimeo	Wistia
Highlights	Research Team Insight Published April 22, 2020 Vimeo and Wistia are both video hosting platforms for business. Though Wistia markets itself as video marketing software and Vimeo markets itself as a generalist video platform, both fulfill similar business needs. Wistia includes powerful analytics and marketing tools that make it ideal for companies aiming to launch intensive video marketing campaigns. In contrast, Vimeo offers more storage and a slick user-friendly interface. Features Vimeo and Wistia both offer basic video hosting features, including video analytics, in-player CTAs, and custom branded video players, but there are a few key features that set them apart. Vimeo offers a large amount of storage with each of their plans, though they also have a weekly limit on how much data can be uploaded. Additionally, Vimeo provides access to unlimited playlists and subscribers for their users. Lastly, Vimeo has integrations for popular marketing and email services that are available at most pricing tiers. Wistia offers powerful marketing tools to support video marketing campaigns. Analytics tools like A/B testing and video metadata embedding make Wistia great at getting videos in front of their target audience. Wistia also provides many support videos on their site and is known for responsive customer support for premium members. Limitations Though Vimeo and Wistia both offer powerful features for business, they also have some limitations that are important to consider. Vimeo lacks the robust analytics features offered by Wistia. A/B testing is not included, and the analytics captured by Vimeo aren’t as in-depth compared to Wistia. Vimeo also has limits on the number of users per account and how much video can be uploaded by users in a week. This can be an issue for organizations that create lengthy videos. Wistia has limitations on the number of playlists and subscribers a user can have at most pricing tiers. Additionally, Wistia provides a set number of free video uploads each month, with subsequent uploads costing $0.25 each. This could be a problem for organizations that upload many small videos. Like Vimeo, Wistia also offers custom branding for video players, but the interface is more complex to use. Pricing Both Vimeo and Wistia offer free versions for users that want to test out their features, but they are limited. Wistia’s free version only allows the upload of three videos. Vimeo’s free accounts can’t be used commercially. Vimeo offers three tiers of pricing. Vimeo Pro costs $20.00 per month and provides access to 20GB of video upload per week and three users. The next tier, Vimeo Business costs $50.00 per month and provides integrations, ten users, and unlimited weekly uploads up to a total storage of 5TB. Lastly, Vimeo Premium costs $75.00 per month and includes unlimited live streaming and 7TB of total video storage. Wistia has 2 pricing tiers. The Pro tier costs $90.00 per month and includes 10 free video uploads, 1 channel, and up to 250 subscribers. The Advanced tier is priced depending on the business and includes 100 free videos and unlimited subscribers. Any video uploaded beyond the free videos costs $0.25. Which Is Right For You? Vimeo is often used by smaller companies that enjoy more affordable access to video storage, integrations, and video player customization. Businesses that are focused on video quality and who upload less video than Vimeos weekly limits will get the most out of Vimeo. Wistia is preferred by larger companies that benefit from the variety of marketing tools and premium integrations that Wistia offers. Businesses that are focused on creating sophisticated marketing campaigns centered on video will find Wistia’s tool set most useful.

Features

Vimeo

Wistia

Video Marketing

Comparison of Video Marketing features of Product A and Product B
	Vimeo 5.2 Ratings 36% below category average	Wistia - Ratings
Lead generation	6.00 Ratings	00 Ratings
Video personalization	6.60 Ratings	00 Ratings
eCommerce	3.00 Ratings	00 Ratings
Support for advertisements	2.90 Ratings	00 Ratings
Video SEO	6.00 Ratings	00 Ratings
Integration to Marketing Automation	7.00 Ratings	00 Ratings

Video Platform Integrations

Comparison of Video Platform Integrations features of Product A and Product B
	Vimeo 2.8 Ratings 75% below category average	Wistia - Ratings
Integration to Salesforce.com	1.00 Ratings	00 Ratings
Integration to Marketo	1.00 Ratings	00 Ratings
Integration to HubSpot	1.00 Ratings	00 Ratings
Integration to Eloqua	1.00 Ratings	00 Ratings
Integration to LMS	10.00 Ratings	00 Ratings

Video Security

Comparison of Video Security features of Product A and Product B
	Vimeo 9.7 Ratings 9% above category average	Wistia - Ratings
Video access controls	9.50 Ratings	00 Ratings
User management	10.00 Ratings	00 Ratings
Video link sharing	10.00 Ratings	00 Ratings
Internal video	9.50 Ratings	00 Ratings
External video	9.50 Ratings	00 Ratings

Video Player

Comparison of Video Player features of Product A and Product B
	Vimeo 8.8 Ratings 4% above category average	Wistia - Ratings
Player customization	6.60 Ratings	00 Ratings
Embedded videos	9.00 Ratings	00 Ratings
Video quality / Bandwidth controls	9.50 Ratings	00 Ratings
Mobile compatibility	10.00 Ratings	00 Ratings

Video Analytics

Comparison of Video Analytics features of Product A and Product B
	Vimeo 9.0 Ratings 14% above category average	Wistia - Ratings
A/B testing	7.90 Ratings	00 Ratings
Streaming quality reports	9.00 Ratings	00 Ratings
Per viewer tracking	9.50 Ratings	00 Ratings
Per video tracking	9.50 Ratings	00 Ratings
Video analytics dashboard	9.00 Ratings	00 Ratings

Video Hosting, Management & Storage

Comparison of Video Hosting, Management & Storage features of Product A and Product B
	Vimeo 9.5 Ratings 9% above category average	Wistia - Ratings
On-Demand video	10.00 Ratings	00 Ratings
Live streaming	10.00 Ratings	00 Ratings
Impact of streaming on network	10.00 Ratings	00 Ratings
Video upload & format support	9.50 Ratings	00 Ratings
Video library / File management	8.40 Ratings	00 Ratings
Video portal	9.00 Ratings	00 Ratings

Video Engagement

Comparison of Video Engagement features of Product A and Product B
	Vimeo 4.9 Ratings 47% below category average	Wistia - Ratings
Audience polling	1.10 Ratings	00 Ratings
Audience Q&A / Live chat	6.80 Ratings	00 Ratings
Video comments	6.80 Ratings	00 Ratings

Best Alternatives
	Vimeo	Wistia
Small Businesses	Wistia Score 9.8 out of 10	Sendspark Score 10.0 out of 10
Medium-sized Companies	Flipgrid Score 1.0 out of 10	Atlassian Loom Score 9.2 out of 10
Enterprises	Panopto Score 8.0 out of 10	Vyond Score 8.7 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Vimeo	Wistia
Likelihood to Recommend	8.0 (0 ratings)	9.9 (0 ratings)
Likelihood to Renew	- (0 ratings)	10.0 (0 ratings)
Usability	9.0 (0 ratings)	10.0 (0 ratings)
Availability	- (0 ratings)	10.0 (0 ratings)
Performance	- (0 ratings)	10.0 (0 ratings)
Support Rating	5.6 (0 ratings)	10.0 (0 ratings)
Implementation Rating	- (0 ratings)	10.0 (0 ratings)
Configurability	- (0 ratings)	9.0 (0 ratings)
Ease of integration	- (0 ratings)	8.0 (0 ratings)
Product Scalability	- (0 ratings)	10.0 (0 ratings)
Vendor post-sale	- (0 ratings)	9.0 (0 ratings)
Vendor pre-sale	- (0 ratings)	9.0 (0 ratings)

User Testimonials
	Vimeo	Wistia
Likelihood to Recommend	If you're a small company with one or two employees, I'm sure that Vimeo is great. When it comes to larger organizations and teams, they clearly are treating such customers stepmotherly. You need a basic account in order to be an admin on a Pro-plan team, but you only get basic support (3 days wait). The teams function is riddled with bugs and affects the whole experience. In this case, I would not recommend Vimeo at all. MK Michael Kazarnowicz Senior Webmaster Read full review	It's so awesome to see my videos come up on Google Search. A click brings viewers right to my website!!! Incredibly powerful. If I were just posting on YouTube, visitors would end up there and then off to the next best cat video instead of taking action with me on my website. Rebecca Pierce Murray Director/Producer/Trainer/Virtual Image Master Read full review
Pros	Image and Branding - Vimeo has always had an edge on design and branding versus its competitors like YouTube. Using Vimeo as a content delivery platform gives the appearance of being luxurious and having a high-end product. Video Configuration - I've used YouTube through multiple iterations of their video management and configuration options, and Vimeo has continued to beat it hands down, both in ease of use and robustness. I can easily organize my Vimeo videos into tags and playlists while I still struggle with YouTube, where it is quite laborious. User Interaction - Vimeo allows you to capture user email addresses for email lists with ease, something its competitors have not figured out yet. You can easily split your video into chapters and hyperlink from within the video to other areas, features which competitors like YouTube have in some form but not nearly as easy to use or well-implemented as Vimeo. Video Analytics - Vimeo has a full-featured analytics suite that helps content creators understand user interaction and engagement with their videos. Versioning and Collaboration - Vimeo has workflows for video history and for collaboration where you can have a content creator upload a video which enters a pipeline for an editor to approve. I have not used these workflows, but it's pretty cool that they have implemented features like this. Custom Micro-Sites - I have only ever embedded Vimeo videos in websites that I've created, or sent them as links to clients, but I have seen well-designed micro-sites for content creators built using Vimeo. Overall, Vimeo does design and branding very well. Their micro-sites look much better, visually speaking, than competitors like YouTube whose equivalent feature, the YouTube Channel, just seems dry in comparison. Incentivized Jonah Dempcy Web & Mobile Developer Read full review	Wistia enables a lot of customization in the video player, making it personalized to your business. The user experience is pretty intuitive and easy to use without too much training. Wistia's help articles, blog and instructional videos were very helpful as we began investing more resources into video production. Incentivized Verified User Anonymous Read full review
Cons	The Vimeo videos do not appear on search engine results, it would be better if search engines can find them. The search option can be made better. Looking up for old videos are a hassle sometimes. Can have CC autogeneration option, it would be better. Incentivized Hanaa Ibham Manager - Video Team Read full review	Obtaining embed codes for a significantly large number of videos can be very time consuming as there is no way to automatically pull a report. Within a project, there is no way to set the list to show a specific number of videos and you may only have a certain number of videos shown unless you click to expand the list and continue to do so. Once the list is expanded and you click in to a video, when clicking back, the list reloads and you must expand the entire list again which can become very time consuming. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	I usually extract the links of all lectures from the embed code, but now Vimeo is not allowing that feature. Instead, I have to copy the whole embed code and then extract the URL from the embed code separately. This process has become cumbersome and a bit of hassle since I don't need the whole embed code. Incentivized KW Keith Webster Clinical Project Manager Read full review	Wistia is super easy to use and very reliable, anytime a video needs to be updated, the existing media can be replaced, but the url remains the same so anywhere this media is shared or embedded, it is immediately updated. Their support is extremely helpful, and there is very rarely any issues with this product. Incentivized Jolynn Marcum Training Department Manager Read full review
Usability	The design is clean and intuitive for the most part, which allows for ease of use by both novice and experience users. We are grateful for the ways that the front-end video player is easy to navigate and intuitive to use, and the backend is generally designed the same way. Tools and options are where you expect to find them, and it was easy to navigate the storage on the backend through folders and content filters Incentivized David Calvert Pastor for Creative Arts Read full review	I just love the interface and the way things are organized. You can find all of the various controls and have the ability to enable/disable each. You can also get to help quickly from any screen. The screens are not cluttered and have a good use of whitepace, without the need to page through controls or reload the screen. Incentivized T. Blane McMichen President Read full review
Reliability and Availability	I use Vimeo all the time, and never had any issues with the system. Incentivized KW Keith Webster Clinical Project Manager Read full review	After several years, we have not come across a situation for which Wistia was not available when needed. Incentivized Jonathan Eichorst Director Digital Strategy Read full review
Performance	Vimeo does well in performance with systems with ease. I have not encountered any issues with loading pages or slowing down in other software or systems. Incentivized KW Keith Webster Clinical Project Manager Read full review	Couldn't be happier with the overall performance of the platform. Videos load fast, rarely have loading issues, look sclean and the styling and sizing doesn't have issues. The data comes in quickly and in real time. Also, on the administrative side, the videos seem to upload well without much issue. There's always issues uploading video, but we had way less upload issues with Wistia than with Vimeo. Incentivized Ian Nate Digital Marketing Operations Manager Read full review
Support Rating	Terrible support. When I subscribed to Premium we were guaranteed support. However, after the first e-mail I received from them, I never heard from them again. I sent several emails over the course of a couple of weeks acknowledging that due to covid, I did not expect a miracle overnight and that I was keen to work on the issue with them. I have not heard from customer service at all. This is very disappointing. We lost customers due to the poor quality of the livestreams and were left to sort the issue out without their help. Verified User Anonymous Read full review	We have only had to reach out to Wistia support a handful of times in the 4 years we have been using Wistia. They have always been quick to respond and help us solve the problem. The system is self-service so there should be very little to no need to reach out to support on a regular basis. Incentivized Verified User Anonymous Read full review
Implementation Rating	Vimeo does provide the legwork of content curation and management of sources. The quality of content is not bad from a viewer's point of view. I think the analytics could use a little bit of improvement, only because my department has a lot of users. Incentivized KW Keith Webster Clinical Project Manager Read full review	We were in the process of changing our website so that took some time to get Wistia implemented in to our website. Incentivized Tammye Michau Event Coordinator Read full review
Alternatives Considered	Vimeo is more reasonably priced and a little more user-friendly. Plus, I like the look of it and that I can use it at a price that doesn't break the bank for a small business like mine. It seems to have more features than these other platforms, so you don't have to have so many different platforms just for your video needs. Incentivized Tara Brueske Booking and Vocal Coaching Read full review	Wistia is in the process of making their livestreaming way better than the free alternative like YouTube and a well known competitor like gotomeeting. It's easy to add in cohosts, interact with chat members, add in polls and other features which can be a bit clunky on gotomeeting. Incentivized Joshua Rodriguez Digital Marketing Strategist Read full review
Scalability	Vimeo does well with integrating videos in the Absorb LMS that I currently manage. Incentivized KW Keith Webster Clinical Project Manager Read full review	We use many platforms and Wistia has been a standout in terms of reliability and scaleability. Incentivized Jonathan Eichorst Director Digital Strategy Read full review
Return on Investment	General membership engagement has increased significantly. We are accustomed to 20-35% of users viewing content and that has increased to about 40-60% within the past 5 months. We have found that linking a Vimeo video where the video can be viewed in-app or on the website is when we see most views, rather than redirecting users to the Vimeo account. Incentivized Marissa Roth Associate Director of Chapter Services Read full review	Doubled lead capture from lead magnet on website from one year to the next. Increased email interaction on newsletters when embedding Wistia video thumbnail into email campaigns (10-15% links clicked bumped to 30-40% links clicked). Can save us about 50+ hours of one-on-one client meeting time per year for pointing clients to video content rather than presenting the same info in a live setting. Incentivized JC Justin Chidester Owner Read full review
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