TrustRadius: an HG Insights company

Vision Helpdesk vs. Vtiger

Save this comparison

Save this comparison

Vision Helpdesk

8 Reviews and Ratings

Vtiger

31 Reviews and Ratings

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Vision Helpdesk

    Score9.5 out of 10
    Small Businesses (1-50 employees)
    		Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…

    $8

    per month

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Pricing
    Vision HelpdeskVtiger
    Editions & Modules
    Starter Help Desk
    $8
    per month per seat
    Starter Help Desk
    $12
    per month per seat
    Pro Help Desk
    $16
    per month per seat
    Satellite Help Desk
    $20
    per month per seat
    Pro Help Desk
    $20
    per month per seat
    Satellite Help Desk
    $24
    per month per seat
    Pro Service Desk
    $24
    per month per seat
    Pro Service Desk
    $32
    per month per seat
    Ent Service Desk
    $32
    per month per seat
    Ent Service Desk
    $48
    per month per seat
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Offerings
    Pricing Offerings
    Vision HelpdeskVtiger
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup fee$10 / user / month
    Additional Details—Discounts are provided for both annual subscriptions, and for high volume users.
    More Pricing Information
    Features
    Vision HelpdeskVtiger
    Incident and problem management
    Comparison of Incident and problem management features of Vision Helpdesk and Vtiger
    Feature
    Vision Helpdesk
    6.8
    3 Ratings
    Vtiger
    -
    Ratings
    Organize and prioritize service tickets8.03 Ratings00 Ratings
    Subscription-based notifications8.03 Ratings00 Ratings
    Ticket creation and submission6.03 Ratings00 Ratings
    Ticket response5.03 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Vision Helpdesk and Vtiger
    Feature
    Vision Helpdesk
    5.0
    2 Ratings
    Vtiger
    -
    Ratings
    External knowledge base5.02 Ratings00 Ratings
    Internal knowledge base5.02 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Vision Helpdesk and Vtiger
    Feature
    Vision Helpdesk
    7.0
    3 Ratings
    Vtiger
    -
    Ratings
    Customer portal8.03 Ratings00 Ratings
    Social integration7.03 Ratings00 Ratings
    Email support6.03 Ratings00 Ratings
    Help Desk CRM integration7.01 Ratings00 Ratings
    Sales Force Automation
    Comparison of Sales Force Automation features of Vision Helpdesk and Vtiger
    Feature
    Vision Helpdesk
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Customer data management / contact management00 Ratings10.08 Ratings
    Workflow management00 Ratings10.08 Ratings
    Opportunity management00 Ratings10.08 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.08 Ratings
    Contract management00 Ratings10.06 Ratings
    Quote & order management00 Ratings10.06 Ratings
    Interaction tracking00 Ratings10.06 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Vision Helpdesk and Vtiger
    Feature
    Vision Helpdesk
    -
    Ratings
    Vtiger
    9.5
    6 Ratings
    Case management00 Ratings10.06 Ratings
    Help desk management00 Ratings9.06 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Vision Helpdesk and Vtiger
    Feature
    Vision Helpdesk
    -
    Ratings
    Vtiger
    10.0
    6 Ratings
    Lead management00 Ratings10.06 Ratings
    Email marketing00 Ratings10.06 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Vision Helpdesk and Vtiger
    Feature
    Vision Helpdesk
    -
    Ratings
    Vtiger
    10.0
    8 Ratings
    Task management00 Ratings10.06 Ratings
    Billing and invoicing management00 Ratings10.07 Ratings
    Reporting00 Ratings10.07 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Vision Helpdesk and Vtiger
    Feature
    Vision Helpdesk
    -
    Ratings
    Vtiger
    9.7
    7 Ratings
    Forecasting00 Ratings10.06 Ratings
    Pipeline visualization00 Ratings10.06 Ratings
    Customizable reports00 Ratings9.07 Ratings
    Customization
    Comparison of Customization features of Vision Helpdesk and Vtiger
    Feature
    Vision Helpdesk
    -
    Ratings
    Vtiger
    9.3
    8 Ratings
    Custom fields00 Ratings9.08 Ratings
    Custom objects00 Ratings10.07 Ratings
    API for custom integration00 Ratings9.06 Ratings
    Social CRM
    Comparison of Social CRM features of Vision Helpdesk and Vtiger
    Feature
    Vision Helpdesk
    -
    Ratings
    Vtiger
    10.0
    5 Ratings
    Social engagement00 Ratings10.05 Ratings
    Platform
    Comparison of Platform features of Vision Helpdesk and Vtiger
    Feature
    Vision Helpdesk
    -
    Ratings
    Vtiger
    5.0
    5 Ratings
    Mobile access00 Ratings5.05 Ratings
    Security
    Comparison of Security features of Vision Helpdesk and Vtiger
    Feature
    Vision Helpdesk
    -
    Ratings
    Vtiger
    9.0
    8 Ratings
    Role-based user permissions00 Ratings9.08 Ratings
    User Ratings
    Vision HelpdeskVtiger
    Likelihood to Recommend
    5.0
    (4 ratings)
    10.0
    (8 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Usability
    8.2
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    6.0
    (2 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)