TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Vision Helpdesk

    Score9.5 out of 10
    Small Businesses (1-50 employees)
    Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…

    $8

    per month

    Zendesk Suite

    Score8.8 out of 10
    N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    Vision HelpdeskZendesk Suite
    Editions & Modules
    Starter Help Desk
    $8
    per month per seat
    Starter Help Desk
    $12
    per month per seat
    Pro Help Desk
    $16
    per month per seat
    Satellite Help Desk
    $20
    per month per seat
    Pro Help Desk
    $20
    per month per seat
    Satellite Help Desk
    $24
    per month per seat
    Pro Service Desk
    $24
    per month per seat
    Pro Service Desk
    $32
    per month per seat
    Ent Service Desk
    $32
    per month per seat
    Ent Service Desk
    $48
    per month per seat
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    Vision HelpdeskZendesk Suite
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—20% discount available with annual pricing.
    More Pricing Information
    Community Pulse
    Vision HelpdeskZendesk Suite
    Considered Both Products
    Vision Helpdesk
    Chose Vision Helpdesk
    I tried many different help desk systems, but finally I choose Vision Helpdesk as it is most affordable for a small business or small companies. As we are from Latvia, it is very hard to make business with lack of money. But we wanted to get a good product - it is the best …
    Incentivized
    Chose Vision Helpdesk
    We have personally used Kayako for couple of years, but it lacks in terms of features and is very costly compared to Vision Helpdesk and has less features.We have [used] trials of Zendesk but it is SAAS based with many restrictions. Vision Helpdesk can offer a multi-company …
    Incentivized
    Zendesk
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Vision HelpdeskZendesk Suite
    Incident and problem management
    Comparison of Incident and problem management features of Vision Helpdesk and Zendesk Suite
    Feature
    Vision Helpdesk
    6.8
    3 Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets8.03 Ratings9.1153 Ratings
    Subscription-based notifications8.03 Ratings8.6106 Ratings
    Ticket creation and submission6.03 Ratings9.3153 Ratings
    Ticket response5.03 Ratings9.3152 Ratings
    Expert directory00 Ratings8.3102 Ratings
    ITSM collaboration and documentation00 Ratings8.5104 Ratings
    Self Help Community
    Comparison of Self Help Community features of Vision Helpdesk and Zendesk Suite
    Feature
    Vision Helpdesk
    5.0
    2 Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base5.02 Ratings8.5133 Ratings
    Internal knowledge base5.02 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Vision Helpdesk and Zendesk Suite
    Feature
    Vision Helpdesk
    7.0
    3 Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal8.03 Ratings9.2121 Ratings
    Social integration7.03 Ratings8.697 Ratings
    Email support6.03 Ratings9.4147 Ratings
    Help Desk CRM integration7.01 Ratings9.2112 Ratings
    IVR00 Ratings8.659 Ratings
    User Ratings
    Vision HelpdeskZendesk Suite
    Likelihood to Recommend
    5.0
    (4 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    10.0
    (43 ratings)
    Usability
    8.2
    (1 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    6.0
    (2 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)