Vision Helpdesk vs. Zoho Desk

Vision Helpdesk

Zoho Desk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Vision Helpdesk	Score 9.5 out of 10	Mid-Size Companies (51-1,000 employees)	Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…	$8 per month per seat
Zoho Desk	Score 7.8 out of 10	N/A	Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.	$0

Pricing

Vision Helpdesk

Zoho Desk

Editions & Modules

Starter Help Desk: $8
per month per seat
Starter Help Desk: $12
per month per seat
Pro Help Desk: $16
per month per seat
Satellite Help Desk: $20
per month per seat
Pro Help Desk: $20
per month per seat
Satellite Help Desk: $24
per month per seat
Pro Service Desk: $24
per month per seat
Pro Service Desk: $32
per month per seat
Ent Service Desk: $32
per month per seat
Ent Service Desk: $48
per month per seat

Free: $0
Express: $9
per month per user
Standard: $20
per month per user
Professional: $35
per month per user
Enterprise: $50
per month per user

Offerings

Pricing Offerings
Vision Helpdesk	Zoho Desk
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Required

Additional Details

—

A discount is offered for yearly billing.

More Pricing Information

Community Pulse
	Vision Helpdesk	Zoho Desk
Considered Both Products	Vision Helpdesk Lane Edwards Assistant Operations Manager Chose Vision Helpdesk At the time we switched from GrooveHQ to Vision Helpdesk, Groove lacked the features we were looking for and Vision Helpdesk had what we wanted at a much more affordable cost. Incentivized Helpful? Verified User Anonymous Chose Vision Helpdesk I tried many different help desk systems, but finally I choose Vision Helpdesk as it is most affordable for a small business or small companies. As we are from Latvia, it is very hard to make business with lack of money. But we wanted to get a good product - it is the best … Incentivized Helpful? Max F CTO Chose Vision Helpdesk We have personally used Kayako for couple of years, but it lacks in terms of features and is very costly compared to Vision Helpdesk and has less features.We have [used] trials of Zendesk but it is SAAS based with many restrictions. Vision Helpdesk can offer a multi-company … Incentivized Helpful? YC Y Ce Project Manager Chose Vision Helpdesk Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc. Incentivized Helpful?	Zoho Desk Greg Rellaford Account Manager and Retention Specialist Chose Zoho Desk We used HubSpot before, and it didn’t work very well for our needs. Zoho Desk is part of a much larger Zoho implementation. We’d like to have everything in one place, and Zoho provides that ability. Incentivized Helpful? Verified User Anonymous Chose Zoho Desk Zoho provides more bells and whistles comparted to the other platforms I have tried. The setup was easier and the transition was smoother. The support was much better as well. Whenever we would get stuck on something, support was a chat away and we always got the solution we … Incentivized Helpful? Sanjay Singh Business Development Manager Chose Zoho Desk I have used Asana and Zoho desk and decided to go with Zoho due to the ease of intergration into other applications and platforms, the more affordable costing, a faster mobile application and for the slightly better automation capabilities. Asana is nice but the cost and … Incentivized Helpful? Kevin Almond Head of Customer Success Chose Zoho Desk We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow … Incentivized Helpful? Humayun Farooqi Customer Success Manager Chose Zoho Desk Zoho Desk is easily a winner for trouble ticket handling as Bitrix24 was not offering any dedicated trouble ticketing tool and we had no option but to use the Tasks section of Bitrix24 to handle our existing customers. Also Bitrix24 neither did have any dedicated mobile … Incentivized Helpful? Rose Carmela Project Manager Chose Zoho Desk Vision Helpdesk and WixAnswers.com Incentivized Helpful? Sofia Martinez Accounting Consultant Chose Zoho Desk Zoho Desk is always good at building different platforms for automation, so this one is also the best help desk platform available in the market. I can easily add the feedback with a report to easily convey the message accordingly. It can easily integrate with your existing … Incentivized Helpful? HK Hildah Kay Help Desk Technician Chose Zoho Desk Zoho Desk has an interface that is extremely simple and practical to use, for even clients who are not skilled. Again, Zoho Desk has no lead time, when customers air their views or complaints. Finally, Zoho Desk works/integrates effectively with several other products for … Incentivized Helpful? Verified User Anonymous Chose Zoho Desk Over the years I have used a few different support software applications. One being Remedy software. That was pretty nice, but they lacked an isp version. I am currently a user of Atlassian Jira and am not a big fan at this point. It is very cumbersome to use. Incentivized Helpful? David Yates President Chose Zoho Desk After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us. Incentivized Helpful? Dave King Director of IT Chose Zoho Desk We evaluated products that were not free, but due to budget reasons we could not justify a purchase. So this free solution stacks up among the best in my opinion for no cost. Incentivized Helpful? Verified User Anonymous Chose Zoho Desk The quality of support provided by Zoho Desk is brilliant. Ease of setup is a very easy process. Also it meets all the requirements that can be expected from such kind of software. Zoho Desk is a company that can be easy to do business with. It is really headed in the right … Incentivized Helpful? Verified User Anonymous Chose Zoho Desk Zoho [Desk] has much more quality of the information we required for our business than FreshDesk. It was also easy to work with Zohos different modules albeit based on department specific products than it was when we used Freshdesk. The Project management module was a … Incentivized Helpful? Jack Mattheus Human Resources Management Chose Zoho Desk • In the acquisition of Zoho Desk I did not have the final decision but I have contributed as my analysis in the implementation. We decided to switch services since this tool is much more complete in terms of functionalities that help us to easily resolve and follow up on our … Incentivized Helpful? María Fernanda Cruz Coordinator Chose Zoho Desk Value for money simply beats the rest. Also, as part of the Zoho Suite, integrations are wonderful, for example to CRM or consolidating Reporting with other apps such as Zoho Projects. Integration to advanced Analytics is also very helpful. In terms of features, they are pretty … Incentivized Helpful? Leonard Johnson Technical Support Chose Zoho Desk Atera had a lot of features. You could install an agent to monitor updates, and you could deploy AV. Zoho Desk was easier to go through tickets and replies. It felt like Atera had more features, so it was slower. At times you would want to search for an old ticket in Atera, and … Incentivized Helpful? Verified User Anonymous Chose Zoho Desk Zoho Desk is easy to set up for small business needs, and its dashboard is well-suited for our organization's needs. We are on a social network, which also helps us to get users' and applicants' queries through the social platform. Another factor to start with it is its trial … Incentivized Helpful? Julien Bras Innovation Team Leader Chose Zoho Desk We have selected Zoho Desk because we already using Zoho CRM. Incentivized Helpful? Khashi Rahmani Territory Manager Chose Zoho Desk Desk.com was too complicated and was cost prohibitive. We had switched from Desk by Salesforce to Zoho Desk Incentivized Helpful? Miguel Useche Wordpress developer Chose Zoho Desk Zoho Desk comes at a better price, and it offers integration with other Zoho applications so you can keep your information in a single place. Their support is good and will guide you through many things. Also their API is similar to other Zoho platforms, so employees can … Incentivized Helpful?

Features

Vision Helpdesk

Zoho Desk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Vision Helpdesk 6.8 Ratings 17% below category average	Zoho Desk 8.6 Ratings 7% above category average
Organize and prioritize service tickets	8.00 Ratings	8.90 Ratings
Subscription-based notifications	8.00 Ratings	7.90 Ratings
Ticket creation and submission	6.00 Ratings	8.50 Ratings
Ticket response	5.00 Ratings	8.50 Ratings
Expert directory	00 Ratings	7.90 Ratings
ITSM collaboration and documentation	00 Ratings	10.00 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Vision Helpdesk 5.0 Ratings 44% below category average	Zoho Desk 8.9 Ratings 13% above category average
External knowledge base	5.00 Ratings	8.90 Ratings
Internal knowledge base	5.00 Ratings	8.90 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Vision Helpdesk 7.0 Ratings 10% below category average	Zoho Desk 7.4 Ratings 5% below category average
Customer portal	8.00 Ratings	8.00 Ratings
Social integration	7.00 Ratings	6.00 Ratings
Email support	6.00 Ratings	6.60 Ratings
Help Desk CRM integration	7.00 Ratings	8.90 Ratings

Best Alternatives
	Vision Helpdesk	Zoho Desk
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	SysAid Score 9.1 out of 10	SysAid Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Vision Helpdesk	Zoho Desk
Likelihood to Recommend	5.0 (0 ratings)	7.8 (0 ratings)
Likelihood to Renew	9.1 (0 ratings)	- (0 ratings)
Usability	8.2 (0 ratings)	9.4 (0 ratings)
Support Rating	6.0 (0 ratings)	8.7 (0 ratings)
Implementation Rating	9.1 (0 ratings)	- (0 ratings)

User Testimonials
	Vision Helpdesk	Zoho Desk
Likelihood to Recommend	Vision Helpdesk helps with multiple company support and offers an excellent Blabby feature. Another great addition they have made to this software is a service desk with an ITIL /ITSM feature. This helps with our our multi-location office requirements issues. Max F CTO Read full review	Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy. Incentivized Greg Rellaford Account Manager and Retention Specialist Read full review
Pros	It's very affordable Vision Helpdesk has a lot of customization options Vision Helpdesk has a lot of features Incentivized Lane Edwards Assistant Operations Manager Read full review	Report features give the all insights of the customer team and customer support which enables us to make changes according to it. The best thing about Zoho Desk is that it has a very beautiful and fully designed dashboard. I have been using this software for a very long time in my organization, it is very easy to use with having the interface created on a very advanced module. It is completely a feature rich platform. Incentivized Sofia Martinez Accounting Consultant Read full review
Cons	Chat feature. Remote desktop. Get more integration with other software and Mobile apps. Max F CTO Read full review	When utilizing as a ticketing system, it would be nice to have a better way to monitor when something is due. It's just a little cumbersome. Search Functionality - The search functionality could use a tweak or two. Too many times I am unable to find tickets. This would also be very helpful for the "Recycle Bin" when you just need to find that ticket you accidentally deleted (we are all human!). :) Incentivized Verified User Anonymous Read full review
Likelihood to Renew	For us it's really best solution. Verified User Anonymous Read full review	No answers on this topic
Usability	Really simple, good-looking interface, many features and customizations Verified User Anonymous Read full review	Zoho Desk on operational capacity is the most effective help desk we have come across, as it is suitable for businesses of all forms and shapes, from large to small. Again, Zoho Desk captures the attention of all clients, and on time, offers solutions to their demands without failing. Lastly, Zoho Desk requires no extra skill to execute the program. Incentivized HK Hildah Kay Help Desk Technician Read full review
Support Rating	Support from Vision Helpdesk was rather lackluster. We uncovered a bug pretty early on in our use of the system and it took them about a month to fix it. Our internal admin of the system had to keep pestering them to get it fixed. It wasn't critical to our business but was something we needed fixed and it just seemed like they didn't care that much about fixing it. Incentivized Lane Edwards Assistant Operations Manager Read full review	Their support is excellent. They are always available to answer all your queries and doubts. Be it a call or email or even live chat. You will always get a prompt response from their customer support executives. They are very much familiar with the product and all its functionality. Sometimes you get stuck and don’t know what to do. They are always there for your questions Incentivized Verified User Anonymous Read full review
Alternatives Considered	At the time we switched from GrooveHQ to Vision Helpdesk, Groove lacked the features we were looking for and Vision Helpdesk had what we wanted at a much more affordable cost. Incentivized Lane Edwards Assistant Operations Manager Read full review	Zoho Desk is easily a winner for trouble ticket handling as Bitrix24 was not offering any dedicated trouble ticketing tool and we had no option but to use the Tasks section of Bitrix24 to handle our existing customers. Also Bitrix24 neither did have any dedicated mobile application for on the go usage which Zoho Desk has easily handled with applications for both Android and IOS devices. Incentivized Humayun Farooqi Customer Success Manager Read full review
Return on Investment	Better communication. Organized. Client structuring. Incentivized YC Y Ce Project Manager Read full review	By running reports based on ticket, we can see how much time is spent on each customer and can manage these customers better based on what we see are there issues We can also run reports based on the types of queries customers are coming in with which allows us to develop our product based on actual customers needs as a whole. Automatic reporting once set up saves many man hours as new customers can be added automatically if required, and it saves having to build these reports monthly or possibly weekly Incentivized Verified User Anonymous Read full review
ScreenShots	Vision Helpdesk Screenshots	Zoho Desk Screenshots