Visual Assistance vs. Zoho Lens

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Visual Assistance
Score 0.0 out of 10
Small Businesses (1-50 employees)
Visual Assistance is a software solution that accelerates issue resolution by allowing support agents to virtually assess equipment status and configurations, guiding clients through interactive troubleshooting steps. The personalized recommendations and collaborative problem-solving approach aims to enhance customer understanding and confidence. Beyond reducing the need for onsite visits, Visual Assistance streamlines the troubleshooting experience, and its emphasis on visual collaboration…N/A
Zoho Lens
Score 9.0 out of 10
N/A
Zoho Lens is a remote assistance solution using augmented reality.
$13
1 technician monthly / billed annually
Pricing
Visual AssistanceZoho Lens
Editions & Modules
No answers on this topic
Standard
$13.00
1 technician monthly / billed annually
Professional
$17.00
1 technician monthly / billed annually
Offerings
Pricing Offerings
Visual AssistanceZoho Lens
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
User Ratings
Visual AssistanceZoho Lens
Likelihood to Recommend
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
Visual AssistanceZoho Lens
Likelihood to Recommend
No answers on this topic
It's an excellent tool to stay in touch remotely across different teams and collaborate. There are a variety of issues that our technicians can encounter in the field so Zoho Lens enables us to simulate any parts needed in order to service the machines and helps us identify hardware issues more quickly.
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Pros
No answers on this topic
  • easy to use/manage
  • greta communication tool
  • detail oriented
  • customizable
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Cons
No answers on this topic
  • sometimes laggy
  • affordability
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Alternatives Considered
No answers on this topic
Our company loves Zoho products and we greatly benefit from using the Zoho CRM/One platforms. They help keep all our internal teams well organized and aligned on our goals!
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Return on Investment
No answers on this topic
  • only positive impact is making remote collaboration easier!
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ScreenShots

Visual Assistance Screenshots

Screenshot of SMS InvitationScreenshot of User showing situation via rear cameraScreenshot of Service agent guiding customers to resolve problems using annotation and voice chat.Screenshot of Instant Messaging