| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 LogMeIn Resolve | Score8.1 out of 10 | N/A | LogMeIn Resolve is an IT management and support solution designed to help organizations take control of their IT infrastructure. The platform combines features like remote monitoring, access, and support with tools such as ticketing, AI-assisted task automation, and patch management. | $29 per month |
 RealVNC Connect | Score7 out of 10 | N/A | RealVNC® Connect is a secure remote access solution from RealVNC. It can be used to connect to a remote device anywhere in the world to view its desktop in real-time and take control as though sitting in front of it. | $99 per year (one concurrent session) |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | Discount available for annual pricing. MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | Plans work on a Per Concurrent Session basis. Each plan gives access to a bundled number of devices, but limits apply to the amount of devices that can be connected at any given time. The Premium plan includes On-Demand Assist, a useful tool for providing just-in-time remote support to end-users without them needing RealVNC Connect installed on their device. | ||||||||||||||
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| LogMeIn Resolve | RealVNC Connect | |
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| Considered Both Products | | Chose RealVNC Connect VNC works really well. It gives a superior level of access compared to far more expensive products such as GoToAssist or WebEx Support Center, and does so at a tiny fraction of the cost. It also consumes far fewer resources than either of those two competing products. It's an … Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info Chose RealVNC Connect At the time of our switch to GoToAssist, we we seeking a solution that allowed admin access to workstations. GoToAssist met our requirements for this problem. Independently Invited by TrustRadius A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info |
| Key User Insights | ||
| Would buy again | ||
No answers on this topic | No answers on this topic | |
| Delivers good value for the price | ||
No answers on this topic | No answers on this topic | |
| Happy with the feature set | ||
No answers on this topic | No answers on this topic | |
| Lived up to sales and marketing promises | ||
No answers on this topic | No answers on this topic | |
| Implementation went as expected | ||
No answers on this topic | No answers on this topic | |
| LogMeIn Resolve | RealVNC Connect | |||||||||||||||||||||||||||||||||||||||||||
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| Likelihood to Recommend | 7.4 | 8.0 |
| Likelihood to Renew | 9.0 | 8.0 |
| Usability | 7.7 | 8.0 |
| Availability | 8.9 | - |
| Performance | 9.0 | - |
| Support Rating | 8.7 | 8.0 |
| Online Training | - | 7.0 |
| Implementation Rating | 9.1 | 8.0 |
