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Vtiger vs. eDesk

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Vtiger

31 Reviews and Ratings

eDesk

3 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    eDesk

    Score10 out of 10
    Small Businesses (1-50 employees)
    		eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer…

    $0

    per month

    Pricing
    VtigereDesk
    Editions & Modules
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Shopify Entrepreneurs - 300 Tickets
    $39
    per month 300 Tickets
    eDesk Team
    $69
    per month per user
    eDesk Professional
    $109
    per month per user
    Shopify Entrepreneurs - 2,000 Tickets
    $158
    per month 2,000 Tickets
    Offerings
    Pricing Offerings
    VtigereDesk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$10 / user / monthNo setup fee
    Additional DetailsDiscounts are provided for both annual subscriptions, and for high volume users.These are yearly plans paid monthly for using eDesk. Month to month plans are available
    More Pricing Information
    Features
    VtigereDesk
    Sales Force Automation
    Comparison of Sales Force Automation features of Vtiger and eDesk
    Feature
    Vtiger
    10.0
    8 Ratings
    eDesk
    -
    Ratings
    Customer data management / contact management10.08 Ratings00 Ratings
    Workflow management10.08 Ratings00 Ratings
    Opportunity management10.08 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.08 Ratings00 Ratings
    Contract management10.06 Ratings00 Ratings
    Quote & order management10.06 Ratings00 Ratings
    Interaction tracking10.06 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Vtiger and eDesk
    Feature
    Vtiger
    9.5
    6 Ratings
    eDesk
    -
    Ratings
    Case management10.06 Ratings00 Ratings
    Help desk management9.06 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Vtiger and eDesk
    Feature
    Vtiger
    10.0
    6 Ratings
    eDesk
    -
    Ratings
    Lead management10.06 Ratings00 Ratings
    Email marketing10.06 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Vtiger and eDesk
    Feature
    Vtiger
    10.0
    8 Ratings
    eDesk
    -
    Ratings
    Task management10.06 Ratings00 Ratings
    Billing and invoicing management10.07 Ratings00 Ratings
    Reporting10.07 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Vtiger and eDesk
    Feature
    Vtiger
    9.7
    7 Ratings
    eDesk
    -
    Ratings
    Forecasting10.06 Ratings00 Ratings
    Pipeline visualization10.06 Ratings00 Ratings
    Customizable reports9.07 Ratings00 Ratings
    Customization
    Comparison of Customization features of Vtiger and eDesk
    Feature
    Vtiger
    9.3
    8 Ratings
    eDesk
    -
    Ratings
    Custom fields9.08 Ratings00 Ratings
    Custom objects10.07 Ratings00 Ratings
    API for custom integration9.06 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Vtiger and eDesk
    Feature
    Vtiger
    10.0
    5 Ratings
    eDesk
    -
    Ratings
    Social engagement10.05 Ratings00 Ratings
    Platform
    Comparison of Platform features of Vtiger and eDesk
    Feature
    Vtiger
    5.0
    5 Ratings
    eDesk
    -
    Ratings
    Mobile access5.05 Ratings00 Ratings
    Security
    Comparison of Security features of Vtiger and eDesk
    Feature
    Vtiger
    9.0
    8 Ratings
    eDesk
    -
    Ratings
    Role-based user permissions9.08 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Vtiger and eDesk
    Feature
    Vtiger
    -
    Ratings
    eDesk
    10.0
    1 Ratings
    Organize and prioritize service tickets00 Ratings10.01 Ratings
    Subscription-based notifications00 Ratings10.01 Ratings
    ITSM collaboration and documentation00 Ratings10.01 Ratings
    Ticket creation and submission00 Ratings10.01 Ratings
    Ticket response00 Ratings10.01 Ratings
    Self Help Community
    Comparison of Self Help Community features of Vtiger and eDesk
    Feature
    Vtiger
    -
    Ratings
    eDesk
    10.0
    1 Ratings
    External knowledge base00 Ratings10.01 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Vtiger and eDesk
    Feature
    Vtiger
    -
    Ratings
    eDesk
    8.5
    1 Ratings
    Social integration00 Ratings7.01 Ratings
    Email support00 Ratings10.01 Ratings
    User Ratings
    VtigereDesk
    Likelihood to Recommend
    10.0
    (8 ratings)
    10.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    10.0
    (2 ratings)
    -
    (0 ratings)