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Vtiger vs. Zendesk Suite

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Vtiger

31 Reviews and Ratings

Zendesk Suite

1,015 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Vtiger

    Score8.2 out of 10
    		N/AVtiger is a customer relationship management (CRM) solution with sales and marketing automation, project management, and inventory management capabilities.

    $28

    per month per user

    Zendesk Suite

    Score8.8 out of 10
    		N/AZendesk is a customer support solution with built-in ticketing, conversational messaging, and live chat, designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk's AI agents are trained in CX to help Service teams resolve customer issues faster and more accurately while still providing a human-centered experience. Zendesk ultimately aims to help businesses improve time to value, reduce effort per ticket, and keep costs low.

    $69

    per month per agent

    Pricing
    VtigerZendesk Suite
    Editions & Modules
    One Professional - Single App
    $28
    per month per user
    One Professional - Standard
    $42
    per month per user
    One Enterprise - Single App
    $42
    per month per user
    One Enterprise - Standard
    $58
    per month per user
    Suite Team
    $69
    per month per agent
    Suite Growth
    $115
    per month per agent
    Suite Professional
    $149
    per month per agent
    Suite Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    VtigerZendesk Suite
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup Fee$10 / user / monthOptional
    Additional DetailsDiscounts are provided for both annual subscriptions, and for high volume users.20% discount available with annual pricing.
    More Pricing Information
    Features
    VtigerZendesk Suite
    Sales Force Automation
    Comparison of Sales Force Automation features of Vtiger and Zendesk Suite
    Feature
    Vtiger
    10.0
    8 Ratings
    Zendesk Suite
    -
    Ratings
    Customer data management / contact management10.08 Ratings00 Ratings
    Workflow management10.08 Ratings00 Ratings
    Opportunity management10.08 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.08 Ratings00 Ratings
    Contract management10.06 Ratings00 Ratings
    Quote & order management10.06 Ratings00 Ratings
    Interaction tracking10.06 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Vtiger and Zendesk Suite
    Feature
    Vtiger
    9.5
    6 Ratings
    Zendesk Suite
    -
    Ratings
    Case management10.06 Ratings00 Ratings
    Help desk management9.06 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Vtiger and Zendesk Suite
    Feature
    Vtiger
    10.0
    6 Ratings
    Zendesk Suite
    -
    Ratings
    Lead management10.06 Ratings00 Ratings
    Email marketing10.06 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Vtiger and Zendesk Suite
    Feature
    Vtiger
    10.0
    8 Ratings
    Zendesk Suite
    -
    Ratings
    Task management10.06 Ratings00 Ratings
    Billing and invoicing management10.07 Ratings00 Ratings
    Reporting10.07 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Vtiger and Zendesk Suite
    Feature
    Vtiger
    9.7
    7 Ratings
    Zendesk Suite
    -
    Ratings
    Forecasting10.06 Ratings00 Ratings
    Pipeline visualization10.06 Ratings00 Ratings
    Customizable reports9.07 Ratings00 Ratings
    Customization
    Comparison of Customization features of Vtiger and Zendesk Suite
    Feature
    Vtiger
    9.3
    8 Ratings
    Zendesk Suite
    -
    Ratings
    Custom fields9.08 Ratings00 Ratings
    Custom objects10.07 Ratings00 Ratings
    API for custom integration9.06 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Vtiger and Zendesk Suite
    Feature
    Vtiger
    10.0
    5 Ratings
    Zendesk Suite
    -
    Ratings
    Social engagement10.05 Ratings00 Ratings
    Platform
    Comparison of Platform features of Vtiger and Zendesk Suite
    Feature
    Vtiger
    5.0
    5 Ratings
    Zendesk Suite
    -
    Ratings
    Mobile access5.05 Ratings00 Ratings
    Security
    Comparison of Security features of Vtiger and Zendesk Suite
    Feature
    Vtiger
    9.0
    8 Ratings
    Zendesk Suite
    -
    Ratings
    Role-based user permissions9.08 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Vtiger and Zendesk Suite
    Feature
    Vtiger
    -
    Ratings
    Zendesk Suite
    8.8
    154 Ratings
    Organize and prioritize service tickets00 Ratings9.1153 Ratings
    Expert directory00 Ratings8.3102 Ratings
    Subscription-based notifications00 Ratings8.6106 Ratings
    ITSM collaboration and documentation00 Ratings8.5104 Ratings
    Ticket creation and submission00 Ratings9.3153 Ratings
    Ticket response00 Ratings9.3152 Ratings
    Self Help Community
    Comparison of Self Help Community features of Vtiger and Zendesk Suite
    Feature
    Vtiger
    -
    Ratings
    Zendesk Suite
    8.5
    139 Ratings
    External knowledge base00 Ratings8.5133 Ratings
    Internal knowledge base00 Ratings8.5127 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Vtiger and Zendesk Suite
    Feature
    Vtiger
    -
    Ratings
    Zendesk Suite
    9.0
    150 Ratings
    Customer portal00 Ratings9.2121 Ratings
    IVR00 Ratings8.659 Ratings
    Social integration00 Ratings8.697 Ratings
    Email support00 Ratings9.4147 Ratings
    Help Desk CRM integration00 Ratings9.2112 Ratings
    User Ratings
    VtigerZendesk Suite
    Likelihood to Recommend
    10.0
    (8 ratings)
    9.0
    (192 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (43 ratings)
    Usability
    10.0
    (1 ratings)
    8.9
    (65 ratings)
    Availability
    -
    (0 ratings)
    8.6
    (13 ratings)
    Performance
    -
    (0 ratings)
    8.0
    (10 ratings)
    Support Rating
    10.0
    (2 ratings)
    5.5
    (31 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.9
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (18 ratings)
    Configurability
    -
    (0 ratings)
    9.3
    (3 ratings)