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Spiceworks Cloud Help Desk vs. Web+Center

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spiceworks Cloud Help Desk

    Score6.8 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Web+Center

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…

    $25

    Per User per Month

    Pricing
    Spiceworks Cloud Help DeskWeb+Center
    Editions & Modules
    Core Plan
    $0
    Premium
    $6
    per month per user
    Cloud Hosted
    $25
    Per User per Month
    Small business Edition
    $400
    3 techs license + 1 yr support
    Cloud Hosted - Unlimited Techs
    $1,000
    Per Month [Unlimited Users]
    Enterprise Edition
    $1,700
    10 Tech Enterprise Edition
    $6,000
    10 techs license + 1 year support
    Unlimited tech licenses
    $18,000
    Unlimited tech license + 1 yr support
    Offerings
    Pricing Offerings
    Spiceworks Cloud Help DeskWeb+Center
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Spiceworks Cloud Help DeskWeb+Center
    Incident and problem management
    Comparison of Incident and problem management features of Spiceworks Cloud Help Desk and Web+Center
    Feature
    Spiceworks Cloud Help Desk
    8.5
    55 Ratings
    Web+Center
    8.6
    2 Ratings
    Organize and prioritize service tickets8.054 Ratings10.02 Ratings
    Expert directory8.047 Ratings7.01 Ratings
    Subscription-based notifications9.042 Ratings7.01 Ratings
    ITSM collaboration and documentation6.045 Ratings7.42 Ratings
    Ticket creation and submission10.054 Ratings10.02 Ratings
    Ticket response10.053 Ratings10.02 Ratings
    Self Help Community
    Comparison of Self Help Community features of Spiceworks Cloud Help Desk and Web+Center
    Feature
    Spiceworks Cloud Help Desk
    7.0
    52 Ratings
    Web+Center
    8.7
    2 Ratings
    External knowledge base7.048 Ratings8.42 Ratings
    Internal knowledge base7.048 Ratings9.02 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Spiceworks Cloud Help Desk and Web+Center
    Feature
    Spiceworks Cloud Help Desk
    9.0
    52 Ratings
    Web+Center
    9.7
    2 Ratings
    Customer portal9.046 Ratings9.52 Ratings
    IVR7.011 Ratings00 Ratings
    Social integration8.927 Ratings00 Ratings
    Email support10.046 Ratings9.52 Ratings
    Help Desk CRM integration9.928 Ratings10.01 Ratings
    User Ratings
    Spiceworks Cloud Help DeskWeb+Center
    Likelihood to Recommend
    10.0
    (83 ratings)
    9.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (29 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (9 ratings)
    -
    (0 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (26 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)