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Web+Center vs. Zoho Desk

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Web+Center

    Score8 out of 10
    Enterprise companies (1,001+ employees)
    Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…

    $25

    Per User per Month

    Zoho Desk

    Score7.8 out of 10
    N/AZoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

    $9

    per month per user

    Pricing
    Web+CenterZoho Desk
    Editions & Modules
    Cloud Hosted
    $25
    Per User per Month
    Small business Edition
    $400
    3 techs license + 1 yr support
    Cloud Hosted - Unlimited Techs
    $1,000
    Per Month [Unlimited Users]
    Enterprise Edition
    $1,700
    10 Tech Enterprise Edition
    $6,000
    10 techs license + 1 year support
    Unlimited tech licenses
    $18,000
    Unlimited tech license + 1 yr support
    Free
    $0
    Express
    $9
    per month per user
    Standard
    $20
    per month per user
    Professional
    $35
    per month per user
    Enterprise
    $50
    per month per user
    Offerings
    Pricing Offerings
    Web+CenterZoho Desk
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—A discount is offered for yearly billing.
    More Pricing Information
    Features
    Web+CenterZoho Desk
    Incident and problem management
    Comparison of Incident and problem management features of Web+Center and Zoho Desk
    Feature
    Web+Center
    8.6
    2 Ratings
    Zoho Desk
    8.6
    4 Ratings
    Organize and prioritize service tickets10.02 Ratings8.94 Ratings
    Expert directory7.01 Ratings7.93 Ratings
    Subscription-based notifications7.01 Ratings7.93 Ratings
    ITSM collaboration and documentation7.42 Ratings10.01 Ratings
    Ticket creation and submission10.02 Ratings8.54 Ratings
    Ticket response10.02 Ratings8.54 Ratings
    Self Help Community
    Comparison of Self Help Community features of Web+Center and Zoho Desk
    Feature
    Web+Center
    8.7
    2 Ratings
    Zoho Desk
    8.9
    4 Ratings
    External knowledge base8.42 Ratings8.94 Ratings
    Internal knowledge base9.02 Ratings8.94 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Web+Center and Zoho Desk
    Feature
    Web+Center
    9.7
    2 Ratings
    Zoho Desk
    7.4
    4 Ratings
    Customer portal9.52 Ratings8.04 Ratings
    Email support9.52 Ratings6.64 Ratings
    Help Desk CRM integration10.01 Ratings8.93 Ratings
    Social integration00 Ratings6.02 Ratings
    User Ratings
    Web+CenterZoho Desk
    Likelihood to Recommend
    9.0
    (2 ratings)
    7.8
    (23 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (12 ratings)
    Support Rating
    -
    (0 ratings)
    8.7
    (12 ratings)