Webex App vs. West Collaboration (discontinued)

It is best suited for invitation-only paid online events with a professional moderator and someone who takes care of the technical issues. The downside I see is that people are less familiar with Webex than other platforms. This creates a barrier. Also, It would help if transcription supported Slovenian. It is less appropriate for events and meetings in Slovenian.

Incentivized

It is a very amazing tool for everyone who wants to experience the essence of real-time meetings in a virtual meeting. It has the capacity to withhold a large number of participants without creating any kind of trouble. Its integration and quality of video and audio are far beyond perfection. But [I feel] its customer service is quite pathetic.

Incentivized

• High-quality, high-impact communications in our workflow.
• It's great for sharing large documents, it doesn't slow down our communications.
• The dark mode is excellent, it has a good image and seamless integration features.
• We can record meetings, which is perfect for backing up any information that may be overlooked.

Incentivized

• Its integration with [Microsoft] Outlook is very helpful for us.
• It provides the best quality of video and audio.
• Its pricing is so fair and justified.
• Its mobile application works quite smoothly.

Incentivized

• Easier group discussions, as default title is always "General" then the people listed, it can be difficult for some users to visualize who they are talking to if done quickly.
• The ability to set my status as "available" so people know they can reach out to me, even if I haven't been at my desk for 10 minutes.
• The ability to send a message based on someone's availability status (i.e. not in a meeting, or not presenting) rather than just time.

Incentivized

• It requires a profoundly strong internet connection or else it stops working.
• It is buggy.
• There should be an update on it.

Incentivized

We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.

Incentivized

Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.

Incentivized

I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.

Incentivized

On standalone it works fine, it used to consume a considerable amount of system resources in the past, but with updates and upgrades, this has improved quite a lot. As far as integrations with other systems, we have not come across any critical issues with the app.

Incentivized

The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.

Incentivized

I would rate the in-person training 9/10. The session was highly interactive, providing opportunities for real-time questions and hands-on experience, which made the learning process more engaging. The trainer was knowledgeable, addressing our specific needs and ensuring that all participants fully understood the material. The structured approach and practical exercises helped reinforce key concepts. However, allocating more time for hands-on practice and group discussions could have further improved the overall experience, making it even more effective.

Incentivized

Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.

There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.

Incentivized

Microsoft Teams is the main competitor of the Webex App. But it provides services for less cost than Webex App. And also teams are used by majority of companies in software industries due to its support for other Microsoft services.

Incentivized

I don’t like both of these tools. In both of these softwares, it was quite hard to generate a link for video meetings even in Zoom that was more tricky. Plus the price of both of these tools was much high than that of Hoot and that was another demerit. So, all these things compelled me to switch to Hoot and I am having a wonderful experience with it .

Incentivized

Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.

Incentivized

• Webex App has really helped in implementing virtual work or working from home, thereby increasing the productivity by saving the traveling time to office. So, it's hard to express it in some measurable matrix, but for sure it has increased the productivity and also, the better document sharing and presentation tools, helps the meeting to be very crisp and super productive.

Incentivized

• My team and I can better coordinate.
• I am able to bring my team on one page and can communicate freely.
• I can add my whole team and the quality of the video remains the same.

Incentivized