West Unified Communications Services (discontinued) vs. Zoom Workplace

West Unified Communications Services (discontinued)

19 Reviews and Ratings

Zoom Workplace

5,822 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
West Unified Communications Services (discontinued)	Score4 out of 10	N/A	West (formerly Intrado) has executed a series of transactions to transition their UCaaS business to numerous other providers, notably Fusion Connect.	N/A
Zoom Workplace	Score8.4 out of 10	N/A	Zoom Workplace, Zoom’s open collaboration platform with an AI Companion, empowers teams to be more productive, and strengthen customer relationships throughout the customer lifecycle with Zoom’s Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center.	$15.99 per month per user

Pricing

West Unified Communications Services (discontinued)

Zoom Workplace

No answers on this topic

Add-On Zoom Translated Captions: $5
per month per license
Add-On - Zoom Whiteboard: $24.90
per year
Pro: $149.90
per year per user
Business: $199.90
per year per user
Business Plus: $250.00
per year per user
Add-On - Conference Room Connector: $499
per year
Basic: Free
Enterprise: Custom
Add-On - Large Meetings: starting at $600
per year
Add-On - Cloud Storage: starting at $120
per year
Add-On Audio Conferencing: starting at $1200
per year
Add-On Zoom Phone Power Pack: Starting at $300
per year per user
Add-On - Zoom IQ for Sales: Contact Sales
Add-On - Quality of Service Subscription: Contact Sales

Pricing Offerings
West Unified Communications Services (discontinued)	Zoom Workplace
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

No setup fee

No setup fee

—

—

Features

West Unified Communications Services (discontinued)

Zoom Workplace

Comparison of Performance & Compatibility of Online Events Software features of West Unified Communications Services (discontinued) and Zoom Workplace
Feature	West Unified Communications Services (discontinued) 9.0 1 Ratings	Zoom Workplace 8.4 932 Ratings
High quality audio	9.01 Ratings	8.7926 Ratings
High quality video	9.01 Ratings	8.7924 Ratings

Comparison of Screen Sharing features of West Unified Communications Services (discontinued) and Zoom Workplace
Feature	West Unified Communications Services (discontinued) 7.5 1 Ratings	Zoom Workplace 8.6 931 Ratings
Desktop sharing	7.01 Ratings	9.1930 Ratings

Comparison of Online Meetings / Events features of West Unified Communications Services (discontinued) and Zoom Workplace
Feature	West Unified Communications Services (discontinued) 7.6 1 Ratings	Zoom Workplace 8.6 936 Ratings
Calendar integration	8.01 Ratings	8.3850 Ratings
Meeting initiation	8.01 Ratings	9.5910 Ratings
Record meetings / events	7.01 Ratings	9.4885 Ratings

Comparison of Online Events Collaboration features of West Unified Communications Services (discontinued) and Zoom Workplace
Feature	West Unified Communications Services (discontinued) 7.0 1 Ratings	Zoom Workplace 8.2 807 Ratings
Live chat	8.01 Ratings	8.4789 Ratings

Comparison of Online Events Security features of West Unified Communications Services (discontinued) and Zoom Workplace
Feature	West Unified Communications Services (discontinued) 7.0 1 Ratings	Zoom Workplace 9.1 792 Ratings
User authentication	7.01 Ratings	9.1695 Ratings
Participant roles & permissions	7.01 Ratings	9.2759 Ratings

Comparison of Cloud PBX features of West Unified Communications Services (discontinued) and Zoom Workplace
Feature	West Unified Communications Services (discontinued) - Ratings	Zoom Workplace 8.7 179 Ratings
Hosted PBX	00 Ratings	8.082 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	8.9104 Ratings
Directory of employee names	00 Ratings	9.0165 Ratings

Comparison of Call Management features of West Unified Communications Services (discontinued) and Zoom Workplace
Feature	West Unified Communications Services (discontinued) - Ratings	Zoom Workplace 8.8 199 Ratings
Answering rules	00 Ratings	8.4150 Ratings
Call recording	00 Ratings	9.1180 Ratings
Call park	00 Ratings	9.0114 Ratings
Call screening	00 Ratings	8.8125 Ratings
Message alerts	00 Ratings	9.1158 Ratings
Business SMS/External Messaging	00 Ratings	9.0104 Ratings
Voicemail Transcription	00 Ratings	8.3146 Ratings

Comparison of Mobile apps features of West Unified Communications Services (discontinued) and Zoom Workplace
Feature	West Unified Communications Services (discontinued) - Ratings	Zoom Workplace 9.2 223 Ratings
Mobile app for iOS	00 Ratings	9.3198 Ratings
Mobile app for Android	00 Ratings	9.1138 Ratings

Comparison of Unified Communications Platform and Collaboration features of West Unified Communications Services (discontinued) and Zoom Workplace
Feature	West Unified Communications Services (discontinued) - Ratings	Zoom Workplace 9.0 186 Ratings
Centralized communications management	00 Ratings	8.8148 Ratings
Team messaging	00 Ratings	9.2156 Ratings
Team document sharing	00 Ratings	9.2136 Ratings
Call and meeting analytics	00 Ratings	8.9154 Ratings

User Ratings
	West Unified Communications Services (discontinued)	Zoom Workplace
Likelihood to Recommend	8.0 (1 ratings)	9.0 (984 ratings)
Likelihood to Renew	- (0 ratings)	4.5 (21 ratings)
Usability	- (0 ratings)	5.7 (41 ratings)
Availability	- (0 ratings)	9.1 (2 ratings)
Performance	- (0 ratings)	9.1 (2 ratings)
Support Rating	- (0 ratings)	1.6 (42 ratings)
In-Person Training	- (0 ratings)	9.1 (1 ratings)
Implementation Rating	- (0 ratings)	2.5 (9 ratings)
Configurability	- (0 ratings)	9.1 (2 ratings)
Contract Terms and Pricing Model	- (0 ratings)	8.0 (13 ratings)
Ease of integration	- (0 ratings)	7.3 (2 ratings)
Product Scalability	- (0 ratings)	9.1 (2 ratings)
Professional Services	- (0 ratings)	9.2 (8 ratings)
Vendor post-sale	- (0 ratings)	9.1 (2 ratings)
Vendor pre-sale	- (0 ratings)	7.3 (2 ratings)